Justin Richard
Google
To my GREAT surprise...it was actually pretty bad. Let me explain.
I have been to this location dozens of times, I was one of the first people to be seated on its first day, the first time my daughter has been to one, all that.
So when my daughter and I went on July 3rd, I expected nothing but all the good that we ALL have come to expect from them. Also, $30 for two people... for "fast food"... I have higher expectations than say a White Castle.
I ordered the chicken STRIP meal.
My daughter orders the chicken NUGGET meal.
Both are medium fries.
One medium Cherry Coke.
One medium lemonade.
First thing that was "off", my server (name not important) messed up the order with me STANDING there in front of them, and after we got it together, they forgot to give us our drinks but remembered them for the couple RIGHT behind us. Fine, that's possible and likely to happen. So, as we're waiting (also, uncharacteristically, for a "long" time as others got their BIGGER orders). Fine, that's possible.
So, after we FINALLY get our food AND drinks, we go upstairs to the seating area. Find a spot, open up the food, CRAVING these strips, and what do I see??? Six or seven SAD little nuggets. 😔... I look at the receipt, questioning MYSELF, but no, the receipt SAYS what I SAID...chicken STRIP meal! And what made me actually want to talk about it? As I said before, my DAUGHTER ordered nuggets, and I ordered SSSTRRIIIIIPPPPPPSSSSSS But wait, they didn't just give me nuggets. They didn't even give me a FULL order of nuggets! (Picture attached)
I don't just talk. So, attached is a picture of the receipt, a picture of BOTH of the orders of nuggets I got, and you can see the difference in nugget count. Smh, smh, smh.
The only good part about this particular experience is what I REALLY wanted, for years... a peach milkshake. As they are rare and so coveted, it was nice that THAT went well. After we ate, before we left, I got back online and got our milkshakes for the stifling NYC Summer heat. (My daughter got Cookies-n-Cream) Their peach milkshake is the best milkshake in the industry... I'll wait. Oh, I thought so! 😂
In closing, yeah, I'll go back. But don't get too comfortable, I rode PAST the Chick-fil-A location in Brooklyn for sentimental and (assumed) quality because of all of the tourist possibilities of this location. But I could have easily gone to the location on Flatbush and Atlantic Avenue.
Edit to the owner: I didn't have too much time left with my daughter and it was getting crowded and I was already hot and aggravated...and really, I didn't want to get anybody in trouble.
But we WILL be back, it's not a common problem or anything like that. and I DO beliebe you will speak with everyone and try to do better. I DO wish I would have gotten a free shake now that you mention it though, lol. All good.