Chick-fil-A

Ordered a simple grilled chicken burger and it was surprisingly good. The chicken was not dry at all, juicy and tender. Would love to try their chicken salad next time. Their ordering system is amazing. Staff with a tablet who takes your order first while in the line before making the final payment at the counter. The staff was so intuitive. When I asked to have bottled water for my drink, he also recommended to have my sides changed to fruit bowl knowing I was a little health conscious. Staff at counter was also friendly and offered me a bag for my food. It was a very pleasant experience.

Staff is super friendly,polite and attentive! Food was great you can tell it was freshly made. Definitely recommend stopping by.

Probably the nicest place I’ve ever been to in Manhattan—service wise. Everyone was nice and polite. Location was kept clean for the most part. Excellent location.

Price increase 30% compare 4yrs ago. Glad they still give straw for soft drink. Spicy chicken tastes better. Many type of sauce to choose from.

I happily grabbed a spicy chicken sandwich number two. The line was short, but they were super fast and always greeted me with a smile. As I sat down to enjoy my meal, I couldn't help but appreciate the perfect blend of flavors in the sandwich. The crispy chicken paired with the spicy sauce was truly a match made in heaven. I made a mental note to come back to this place whenever I was craving a delicious and satisfying meal.

Toilet code, is not on the receipt, you need to ask the employees. Today was 13579 Everything fresh and the order went quick through. We paid for two adults menus and two kids menus 47.51. There are people that actually clean the place; wipe the tables 👍 👍elevator present What could be improved: One restroom only, code needed of course because of the location. Ask when you order right away the code to save some time. The bathroom was not in best condition, but that is understandable as this place seems extremely busy.

Another good restaurant, we ordered a chocolate and a strawberry flavoured shakes, i liked the chocolate one the most, here you need to tell your name and order before you reach the counter, just like a drive in but you walk in😂, overall the shakes were good and their is a place to sit on the first floor. Have a good time folks.

This is the only four story Chick-fil-A that I’ve ever seen, complete with rooftop seating accessible in good weather. Good food and service, typical of what you expect at Chick-fil-A. Service was very prompt, as we ordered our food online, and it was ready in 5 minutes. Definitely a good option for a quick bite.

Located in the financial district, I always order carry out and the wait is always quick. So far never longer than 5 min since I click "I'm here". If you want to dine in, the place looks spacious and clean with ample seating upstairs. Haven't really had chick fil a before but pleasantly surprised each time. Had the brownies and it was warm, not too sweet yet still indulgent. The waffle fries was also really warm when i got it and great ratio of crunch to potato. It was really satisfying for me. Can't wait to try more items on their menu.

While in the financial district of Manhattan I stopped at chick fila a for a quick bite before seeing my cuz lawyer and overall I do occasionally like the food ..it's lunch time , so a grilled chicken sandwich, large fries no salt and a large diet coke .Typical standard chick menu and I do like the soup or chicken wrap or salad but keeping it simple is my motto . As I stated in my other chick fila reviews at many other locations , the workers are very polite and friendly and are quick to fix any issues you may have with your order .plenty of available seating and I better leave as the lunch rush crowd is starting to form . Will be back in area in 2 weeks to see my shady attorney again (only kidding ) and it's egg white grill meal with coffee most likely . 4 stars on my yelp meter .

Very well organized and good service. I order my usual chicken biscuit sandwich or chicken sandwiches from here all the time. They never miss. It is very busy here and it's hard to find a seat. I usually get my food to go. The sauce they have is fire.

very Quick in & Out !! Workers are extremely sweet & helpful !! Food is always fresh .. we Hve never had a problem at this location !! It's always busy But it never feels overwhelmingly chaotic .. we have ordered bFast, & Lunch orders & evn a quick cold Brew coffee .. always pleasant. Have never dined here .. only to Go But I think they have plenty of upstairs seating !!

Tried the breakfast burrito meal this morning. I might have to abandon my habit of skipping breakfast (intermittent fasting) from now on. The question is: what's better, the chicken or the egg in the breakfast burrito? I ordered on the app the breakfast burrito with egg and grilled chicken and hash browns. There are crunchy bits of hash browns in the burrito. Very satisfying with ketchup and hot sauce. They left out the salsa but it could be my fault because I asked for hot sauce and ketchup online and you can max out the number of sauces. Still delicious. I got a side of hash browns too, crispy and fresh. Trying not to eat all of them. Very satisfying breakfast.

This location is bright and clean. The staffs were friendly. They took my order on the line and by the time I head up to the register, which is within seconds, my order was already ready! The food was good. Chicken strips and waffle fries were delicious. They're very generous with giving out their dipping sauce and they don't charge extra for them, unlike most other fast food places; they charge you everywhere nowadays for sauces. Insane. So happy that they have a location in FiDi!

Very big location. Staff was friendly for our order fast and everything was right. My young daughter love their kids chicken nuggets. But they could do better with a toy lol . That particular day was very hot out and the Ac could've definitely been colder.

Ranch is delicious !!!!!!!!!!!!!!!!!!!!! Service is ok personaly !!!!!!!!!!! Ambiance is also good !!!!!!!!!

Service is fast and food is always fresh. I love coming to get a salad during work. The staff is friendly and always corrects a mistake if ever made.

The service is always fantastic here. Today my fries were hot and fresh! The chicken nuggets were lukewarm and bereft of any delicious crunch. The half and half was decent, nothing special. I continue to return to this location for its ample seating and convenient location. I wish the rooftop was open!

This location is right next to the fulton station and can get really crowded even at opening time. I was there at 10:30am on a Friday and there was a line. The pickup line is extremely confusing because there are grubhub, seamless, etc people in the line as well. The signs are not very clear. I love chick fil a but they gave us the wrong item in our order. Luckily we were eating in so we just went downstairs to tell them but if I had gotten delivery I couldn't do anything about it. The fries were also a little on the saltier side. Overall just very crowded and pick up is confusing. I would not recommend dining in during peak hours, it will be too packed.

The location is terrible ! But the food is great! Always fresh always tasty I absolutely love the chicken sandwich.

I have never been to a Chick-fil-A franchise until now. Yes, I know. What was I waiting for? Better late than never, right? It's 1pm and I was bracing myself for a long line. Instead, I was impressed by the customer service. Everything was organized with dedicated lines: delivery workers, customers placing orders with employees using their tablets, and customers paying then picking up those orders within minutes. Wow! Yes, efficiency can exist in this business structure. You just need to invest in people, systems, and technology. Now I understand why my colleague is a frequent customer and I just downloaded the mobile app. Although I was not impressed with their wrap or avocado lime dressing, I loved my cookies and cream milkshake. I would come back to try other menu items because of the exceptional customer experience. I mean an employee opening the door with a warm greeting is unheard of and one of the many ways that Chick-fil-A is standing out from the crowd. Keep up the good work!

Nice and clean! Fast service! Food hot, ready and good! This location has one of the slowest elevator I ever been on

Worst run chic fil a. Charged me for breakfast. Proceeds to give me no breakfast items cause they took too long to cook it and it went past 10:30? Horribly run chic fil a. Rude ass employees. Edit: OH and just opened my bag to no cutlery, no sauces nothing for my burrito bowl (even though I ordered a burrito) bravo fast food workers!

Their pick up process is a pain. It's outside in the entryway to the store. Everyone just hanging outside waiting to pick up their order, smoking cigarettes, etc. I waited and waited for my simple order, and then believe that it was given to someone else because they had a bunch of bags and they simply handed them all to another customer. The nice young man did ask me what I ordered and went in and got my order but I waited way too long. Maybe when Covid is over, I'll give them another try.

SADDEST LOOKING SALAD!!!!! Ordered their Chicken Market salad a few weeks ago for delivery, pls see photos of what it SHOULD like like, and what I received. Also added a photo after i mixed the salad around. Please tell me where all the Fruits and cheese went? Is it coming separately? I just don't understand how they thought it was ok to send this out!

Consistently poor customer service. I wish this location would re-train their entire staff. I'm from the south, so I'll never get used to this unprofessional behavior. This is basically a cafeteria for surrounding college students.

Used their mobile app and watched the status go from prep to will be delivered to gone! Had to go inside and reorder. I'm not understanding why this location is consistently troublesome.

This location so far is one of the least impressive spots to me. I feel like overall, it is not like 42nd Grand Central because they do not handle crowds with such ease. Plenty of times here at Fulton Street, crowds are redic, redic but to be fair a lot of friends I know that work in that area do not like the average food choices around in this area in general. Chick Fil A does serve its purpose in that area to get a quick bite. Milkshakes in general are something you should get here. Salads are an option as well if you do not want the traditional chicken sandwich or spicy chicken sandwich. The place is huge, there is even a rooftop area which I have yet to see. Overall, the place just needs to improve customer service and reduce customer wait time. Good to have the place around or course it is just now open on Sundays to satisfy your chicken cravings. Grilled Chicken Nuggets are also very underrated, try this in the future.

I recently downloaded the Chick-fil-A app because a friend let me know they were giving out free chicken sandwiches. Needless to say, I always love a free meal so I proceeded to make my way to the Chick-fil-A on Fulton Street. Due to Covid they closed their dining area. You have to wait on line to order with the staff in front and pick up your food at the end. There is also a pickup window for those who ordered online. This was my first time here so I did not know the usual process. I told the staff in front this is my first time here to which they replied "Really?!" I guess I must be one of the only people in New York City who have not tried Chick-fil-A yet haha. Well there is a first time for everything. I picked up my chicken sandwich and ordered a side of waffle fries. Everything came out delicious. I only wished there was an area to sit down and properly enjoy my food. I ended up eating most of the waffle fries in the bag on my way home. I sat down quickly and ate the sandwich because I was so hungry. Needless to say I did not end up getting any good photos of the food. I will come by again hopefully when everything is open to go for round 2!

Another great Chick-fil-A store that has fast service and great employees despite the crowd of people. Whether you order for pick up or order in-store, you get your food relatively quickly and at a warm temperature. Their customer service is superb. The male staff doing the pickup orders is super friendly and all smiles. Definitely makes the experience and the wait more enjoyable.

This is a first for me. I've heard of chick-fil-A mainly because they have been in the news for being racist and homophobic. Later, I found out that people really like their sandwiches and decided to give then a try, inspite of their corporate beliefs. I came during lunch time, so of course there was a bit of a long line. Surprisingly it moved pretty quick. I ordered a deluxe sandwich and in less than a minute a guy was calling my name. Staff is super friendly and there's even a guy at the entrance who opens the door for you. I Love their condiments station, especially their ketchup. Place looked very clean too. I didn't check the seating upstairs though. The flavor: sandwich was very well prepared for a fast food place. Tomatoes and lettuce was very fresh and chicken was nicely cooked.

Do yourself a favor and place your order on their mobile app. It will save you a ton of time having to wait in the very long line to place your order. If you used their mobile app, it will give you a code to enter into the check-in tablet in the pick-up area. Once your food is ready, an employee will bring out your food and call out your name. On one occasion an employee called out Emily instead of my name and was kind of mean towards me as she thought I was trying to take a girl's food! :) The food here was your standard Chick-fil-A food. It's the reason why there's always a long line at any Chick-fil-A. Eat mor chikin! :) Although I always took my order to go, I saw that this location had multi-level dining area upstairs.

Soooo in case y'all didn't know, Chick-fil-A tastes better on a rooftop! This is apparently the largest one in the U.S. and I'm happy to have dined here and ate my msg (sad truth) fried chicken biscuit in peanut oil...on a rooftop!! Did I say that already? We even had a mini photo shoot up there. Yea, photographers...do iiiit. Came here on a Friday morning for breakfast around 10 with about 10 other people. We ordered online because we weren't sure we'd make it in time to order off the breakfast menu. Turns out breakfast ends at 10:30 afterall though it says 10 am online. They just wanted us to have a heart attack is all. Why you gotta do us like that, NY? The restaurant was clean and well kept. They said "my pleasure" which was a pleasure. Gotta have a code to use the bathrooms...welcome to New York. 5 stories y'all and 5 stars for the rooftop 'cause ummm...where they do that at?! New Yorrrrrrrk!

The food is always delicious. This location seemed to be very busy and a little unorganized during a lunch rush. I came on a Saturday afternoon around 4ish and to my surprise the line was almost hitting the door. No biggie, it's chick fil a. It's to be expected. There was employees coming to the line to take orders, which i assumed would make the line run quicker. surprisingly, it did not. As i waited in line for what seemed like forever, when i finally got to the register, she asked my name, which i told her, and she went to grab my order. After waiting at the register for what seemed like an eternity, my food was placed down, and the cashier ran off again to grab my drink. While my food sat by the wet ice that one of the employees just finished spilling all over the place while trying to refill ice bins. Neither that employee nor my cashier attempted to move my bag of food away from the ice that was now causing a puddle under and around my paper take away bag. The cashier finally came back after 5 mins to inform me that they were out of sweet tea for my half and half. Annoyed already, i asked for just lemonade, which took another 5 mins. The entire time employees are speaking amongst themselves laughing and paying little to no attention to the customer. (The joys of living in nyc) this location used to be better. The service needs to improve. Especially during a busy time like lunch rush. Also, it would be nice for everyone to get on the same page because i really wanted that half and half. The three stars are for the deliciousness that is chick fil a. The service blows. Probably will go to the others further uptown in the city. The customer service there is always top notch (which is what you'd expect from chick fil a) this location you definitely felt like you were in McDonald's. Horrible!

I came here on a tuesday lunchtime and the food was great but the best thing about my visit was when I met John who took my order and he was so kind and helpfull

Love the service at this location. The staff are all friendly and willing to help. I always come in to redeem my points and somehow there are always issues with the app but I always leave a satisfied patron. The food is 100% consistent and the orders are always on point.

BIG shoutout to Frank who is the friendliest and kinds worker ever! He always brightens my day :)

Nice fast food with fresh lemonade. You can rest and eat here while visiting New York

This location is huge with 3 levels. Seating is upstairs and they have very clean bathrooms. The staff is always friendly. I mostly do pick up through the app The favorite items are the waffle fries and the spicy chicken sandwich and the tenders. I need to try the tortilla soup They have good hours even during the weekends.

I don't know if all chik-fil-a's are like this but the staff are super awesome. I just scarfed down a #1 meal and this kind gentleman asks if he can take my trash. This is fast food with class. It usually takes me a bit of time to get around to review s, but dude who just provided exceptional service to me on the first seating floor a few minutes ago; you deserve 5 stars. Now the food; chicken is juicy, biscuit is fluffy and very buttery, with the right amount of crumbly. I like my biscuits a little taller with a bit of crunch on the outside, but these were still great for the price. The hash browns are neatly stacked in a tiny box, bite sized crunchy and not dripping oil. I got a large coffee instead of oj (probably should have gotten the oj). Coffee is fine as well. Overall, great meal for$7.52 (including tax)

I love Chick-fil-A, I love rooftops, and I love sweet tea. This location has everything you could want out of a Chick-fil-A and a little more, but it's a bit slower than you're probably used to. We went around 10am on a Saturday and this place was packed -- not surprising because it's a PRIME location right near One World Trade, just off the Fulton stop. Normally, even when it's packed, most Chick-fil-A's will get you in and out insanely quick, but we waited probably close to 15 minutes for our food (three biscuits & 1 hashbrown). We weren't in a rush so it was fine, but it was noticeable especially since there were so many others waiting for their food as well. Beyond that, this location is awesome. Four floors -- floor 1 is where you order, floors 2 and 3 are full of seating, bathrooms, soda stations, etc., and floor 4 is the rooftop. I can't say enough about how excited I am for this rooftop!! Opened just in time for warmer weather. There is a decent amount of seating and a long bench along one of the walls so they really take advantage of the space. The food was amazing as always, the sweet tea was sweet - just how I like it, and the customer service is top notch. Will absolutely be back.

For fast food, it's not bad but also not great. If you get the salad, they just toss nuggets into it. Orders are constantly wrong especially when it comes to dressing.

A great regular Chick-Fil-A location with an amazing organization. They do well in managing their line and mobile orders. They often have lines to order that goes out the door during lunch hours. As it's in a busy area, they have multiple floors for eating in. It's always crowded during lunch hours. I usually mobile order 5-10 minutes ahead. My order would be ready in 5 minutes or less of entering the store as they have they separate pick up line for mobile orders. The staff are also very kind and don't mind going to the back to make sure your order hasn't been skipped. I always get a spicy chicken sandwich with Chick-Fil-A sauce and it always tastes great.

The largest Chick-fil-A opened on Fulton Street earlier this year, and being a fan of their chicken sandwiches and waffle fries, visiting this location has been on my list of things to do for a while. I dropped by recently during the free nuggets promotion, picking up some waffle fries on the side. This location is truly huge. The first floor is dedicated to ordering. I went at a little bit of an off time, so the line wasn't ridiculously long, but still decent. It moved pretty quickly though, and the workers took some orders from the line to help speed things up. Since I ordered from the line, everything was ready by the time I got up to the cashier, making things really efficient. Floors 2 and 3 have plenty of seating, and then there's the roof deck, which has some additional seating and a nice view. All the staff I interacted with on my visit were friendly. As for the food, it was pretty much the same as what you'd find at every Chick-fil-A. I was happy to have a chance to try the free nuggets, but they were a lot smaller than I thought they would be, more of a snack than lunch. I was glad I tried them, but will likely stick to my usual chicken sandwiches and waffle fries (and sometimes salads) in the future. I'd come back to this location though, as it's very conveniently located and the overall experience was good.

I came for the fries just the fries during my lunch walk thru the oculus . I got a nice freebie using the app free nuggets!!!! However the large fries I ordered and paid for were not large it was a small Order because of the napkins pushed inside of the carton! Really???? All I wanted and craved were fries:(

This is probably a good choice after hours and ona weekend, but to go to this location at 12pm is not smart. The line was out the door and round the corner. No it was not the opening day, so I was really confused. The manager had to come out to ask patrons to move all the way over because you block ppl on the sidewalk. The take out order libe is to the left and pick up orders online to the right. It was a bigger mess inside because you had to check in at a kiosk to get your food. Someone on the take out lone has a hand kiosk so your order is placed fairly quickly. Better yet your food is not sitting there waiting for your arrival. The quality of the chicken sandwich with fries including the sauce was wonderful. That's why I've given them 3 s instead of 2 s. Maybe coming on a weekend after lunch would definitely be best.

I don't get what all the hype is about this place. They serve average chicken sandwiches that are a little pricier than they should be and a little more homophobic than they should be. How are people willing to spend so much money here that they become signature members?

Of course the world's largest Chick-fil-A would be located in NYC's FIDI. But I ain't complaining. I absolutely the building. The aesthetics are totally on point with a very modern color scheme. This Chick-fil-A is made up of five floors and there's even a rooftop! It'd be kind of hard to run out of seats here, huh? I went on a Friday evening and the line moved very fast. After having a below average experience at another Chick-fil-A in the city, I was just pleased that my food was warm and not cold. The taste is like your average Chick-fil-A. I got the Spicy Chicken sandwich, chicken strips, and waffle fries. Just make sure you get the Chick-fil-A sauce. When I sat down at a table, a worker came over and wiped it down. And when I was on my way to throw out my trash, another worker offered to do it for me instead. What an amazing group of staff!

Despite the fact Chic-fil-A has traditionally worn its antiquated and concerning "religious" beliefs on its sleeve, they do manage to make a good chicken sandwich for a reasonable price. After the bumpy road the company traversed trying to make its way into the city, it seems that they're here to stay (and have certainly lasted longer than its similarly antiquated brethren, Carl's Jr., which shut down in just 5 months despite its location at Penn Station; a hotbed for the market who would prefer its "technically not prison food" food). This is the first location I've visited after escaping the south. I cam around 9am and the store wasn't unbearably busy. You enter and walk through the zig zagged line as if you're approaching a Six Flags ride and place your order for one of their various chicken products fried in their signature batter (which includes pickle juice, giving it that signature "southern fired" flavor). Place your order as your called, stand in the waiting area, and respond to your name once your order is ready. There are three floors, including an upstairs seating area and I believe a roof top, through I've seen neither myself. As for the food, I'm a traditionalist; less in the "we should donate to organizations that forcibly attempt to re-educate homosexual people" and more in the "maybe just order the chicken sandwich without all the extra stuff on it" sense, so I always gravitate to the traditional chicken sandwich of the chicken biscuit for breakfast. These are the products that made chic-fil-a the company they are today so why alter what works? Not to mention they're one of the few places you can get a true southern biscuit for breakfast. Feel free to add lettuce and cheese and everything else, but its all superfluous. For a reasonably priced ($10 for a meal with about a dozen little hashbrown bites and a small coffee) and reasonably reliable breakfast, I'll likely return, unless their ownership decides to take some unnecessary but predictably deplorable political step. No need to eat chicken with a bunch of weird religious biases when you can just go to Popeyes.

I'm sorry but this is the worst CFA that I've ever visit. I'm a red member (it should tell you how often I eat @CFA). First, I didn't get the warm welcome like when I visit other CFA. 2nd, The cashier didn't even mention their trademark words 'my pleasure' even when i say thank you. 3rd, they even messed up my order with missing the fries. the messiest CFA, trash was overflowed the trash can. The soda machine on the 2nd floor none of the drinks were available not even the ice. Why do you bother to have a big building when you can't even maintain the cleanliness.

I called for a last minute catering order for 20 people and Jeremiah, the Catering Manager, made it happen in less than two hours! Not only was he willing to go the "extra mile" but he was polite and kind as well. Outstanding service! He's a keeper!

I came here on Saturday afternoon for lunch and it was amazing. I have come here many times and it is always very fast and the workers were efficient. I really enjoyed the dining area because they have a rooftop but right now with cornavirus you can not eat there. The food was perfectly cooked and fresh. The employees are always friendly and patient sometimes it takes me a while to decide what I am going to get.

Overall atrocious service for mobile pick up orders. At 10:15am I placed a mobile order for an iced coffee and checked in at the kiosk at 10:17am. The kiosk directed me to the mobile pick up area to the left of the cashiers. I waited until 10:30am (13 minutes for an iced coffee?) And finally asked about it. It had been sitting behind the counter the entire time. They never called my name to let me know it was ready. Then I got the coffee and it was over a third empty (see photo). Overall I'm extremely disappointed with the lack of urgency or apologies for the delay for an iced coffee (where you have to get your own straw/creamer).

I leent here during the lunch time rush and the employees were polite and prompt. The food was made fresh and yummy. The gentleman by the door is always so kind and a hard worker. :-)

Walked 10 mins in freezing cold since I wanted Chick-fil-A for lunch & felt to treat myself. Ordered side of Honey Mustard for each item & it's on the receipt but the staff who was making jokes & laughing & singing the whole time I was there didn't bother to put 2 honey mustards with the order. Didn't even eat all of it. Waste of $18. Learned my lesson.

I don't care what the news says - when it comes down to it, Chick Fil A is simply delicious. I love chick fil a. It's pretty much the only fast food that I opt to eat. Whenever I have guests from out of the country who are looking for cheap eats, I always bring them to do an "American Fast Food" experience at Chick Fil A. One of my out of country guests loved it so much she went back the next day. The other one loved the Chick Fil A sauce so much he asked for more to take back home. The fried chicken sandwiches are warm, crispy, and tender. The bread is soft and buttery, and the pickles bring out the flavor of the chicken and really tie the whole sandwich together. The waffles fries are my favorite fast food fries. Chick Fil A has such a wide range of sauces that make ketchup almost irrelevant. My go to order is a Chick Fil A sandwich with waffle fries and Polynesian sauce!

Got their breakfast chicken biscuit which had a nicely crisp fried chicken between two buttery biscuits. It's not very big but still fulfilling. The biscuits were actually really good since they were toasted well and soft in the middle. The fried chicken was also tasty. And of course, had to add the Chick-fil-A sauce. The regular sandwiches on the other hand are just alright. I think the combination of the biscuit and chicken was great.