Carrie D.
Yelp
Dear Chima Management,
My family and friends, a party of ten, chose to spend our New Year's Eve at Chima as a special way to ring in the new year, celebrate a friend's birthday, and mark our children's final New Year's before leaving for college. Chima has long been a meaningful place for our family, with cherished memories dating back over a decade. We have celebrated milestones, hosted large gatherings, and enjoyed many memorable meals there. Unfortunately, our experience on New Year's Eve was extremely disappointing and disheartening.
Although our party was ultimately seated together, this only happened after multiple calls beginning the day prior. We were seated approximately 35 minutes after our reservation time. Unlike previous years, we were not provided wristbands for the open bar while waiting and had to pay out of pocket for our first round of drinks. Given the hefty price tag for the evening, this was tacky and unexpected from Chima.
Once seated, the manager informed us that we could order drinks freely at the table, however, drink service was delayed by nearly an hour. Because of this, we were only able to have two drinks each. I ordered an Ultimate Caipirinha expecting it to match the one I had purchased earlier at the bar, but the drinks delivered to the table were poorly made and appeared to contain vodka instead of cachaça. When I raised this concern, the waitress insisted it was correct and did not offer to replace it. I went to the bar twice to address the issue and was surprised to learn that servers were making drinks themselves. I also overheard that a bartender had quit mid-shift. Within hours of taking only a few sips of the drinks brought to the table, I experienced a severe migraine, which I am confident was caused by the drinks, as I am very sensitive to alcohol.
The dining experience itself was equally disappointing. Gaucho service was repetitive, with sirloin repeatedly presented as picanha, which is misleading. We had to request additional gauchos to receive even a limited variety of what was being served. Having dined at Chima many times, it was clear that many premium cuts did not make an appearance that evening. The salad bar was half empty and lacked many of the options we have come to expect.
Dessert service was disorganized and frustrating. Our waitress verbally listed only three or four options instead of providing a menu, despite our request. She discouraged us from ordering the molten lava cake, stating it would take an additional 30 minutes. Eight of the ten guests were willing to wait and ordered it anyway. Two minutes later, she returned and said it was no longer available, suggesting apple strudel instead. After some guests ordered the strudel, she returned again to say that was also unavailable and that she would bring molten lava cake. When the desserts arrived, they were subpar and the molten lava cakes were still frozen in the center. Adding to the frustration, the table behind us ordered after we did and received the apple strudel we were told was unavailable.
We were also told that a dessert table would be arranged outside, which never happened. Additionally, we observed a manager blow into a New Year's noisemaker and then place it back into the pile to be handed out to guests.
For a bill of nearly $700 for three people and over $2,000 for our party of ten, the only enjoyable part of the evening was the company we were in. After many years of loyalty, celebrations, and recommendations, this experience has led us to decide that we will not be returning to Chima.
Finally, although the restaurant stated it would be open until 2:00 a.m., when we went to the valet at 1:00 a.m., the Christmas lights, fire pits, and waterfalls had already been turned off. We had hoped to take a family photo, but instead felt rushed out before closing.
Ultimately, the quality of the food and drinks was not as expected, service and management fell short, and the event was clearly understaffed. The cost of the evening was not justifiable in any way. We paid $150 per child and $190 per adult, not including tax or gratuity.
I wanted to share this feedback in the hope that it is taken seriously and addressed for future guests.