Josh R.
Yelp
This place has a lot of positives. The place is gorgeous, beautifully decorated, and the wine room looks incredible. It's is so clean and chique. The servers who deliver the food were so friendly, and they learn what your likes and dislikes are. They talk to each other so you get great service. The food was out of this world good. Everything was incredibly delicious. I ordered an old fashioned and it was one of the best ones I've ever had. I really enjoyed this restaraunt. Why the three stars you may be asking. We'll this brings me to the waiter. I want to be clear, there are servers who come by with the food they were excellent. The waiter however is responsible for our drinks, and just general needs. He was awful! And this is putting it mildly. We explained we were there to celebrate 2 birthdays. No recognition or acknowledgement the entire night. He introduced himself and didn't explain anything fully, just stood next to us with an iPad. We ordered our drinks. Took forever to get them, except i didn't get my soda till the dessert course, after I had to make a complaint. I requested the drinks several times through the dinner. The ladies were asked if they wanted refills, but didn't get them to they asked multiple times. I got my old fashioned almost 25 mins after ordering it. I got my first soda at dessert. I ordered both as we sat down to the table. During the night, the food portion of our meal had come to a conclusion and we were ready for our dessert. This is where the waiter failed even more. He let us sit for almost 30 minutes with dirty plates in front of us. Both managers stood next to our table and neither acknowledged us either. We watched other waiters attend their table, but not ours. We waived him down several times to no avail. Finally, he happened to bump into me and I spoke up. I said, " not for nothing but we would like our drinks please, for the fifth time I am asking." His response... "ok, do you want me to bring it now?" No, im asking for the fifth time so you can not get it for me again (obvious sarcasm). He finally clears our table and takes our dessert order. Once again he says nothing about the options just stands there with the iPad. I ordered a creme brulee, as it is my favorite dessert. I see it's made with a passionfruit caramel. Amazing sounds great. I get mine, dissapointed is an understatement. It was not cooked. The sugar was still granulated and there was just passionfruit juice on top and the entire dish was liquid. I pointed this out to the waiter and he switched my dessert to the lava cake which was incredible. Honestly, it was my birthday night out with my wife and my cousins, whose birthday it was as well. This place was amazing and although the waiter was HORRIBLE! I would come back again because maybe he just had an off night. Or maybe there was a language barrier. I would just be asking for a different waiter. And if the managers do read this post, I would advise you to speak to your staff about attention to their tables and seeing what is happening with their patrons. As I said, both managers stood next to our table all night and looked past us the entire time. Not 1 time did a manager come by or even ask how things are going, even as they watched me get upset with the waiter over his lack of service. To add to this, as is said earlier, I had the old fashioned....I got 1. Not by choice. The waiter never returned, to ask me or my cousin if we wanted another drink. It was my birthday dinner, so yes I wanted and was ready to drink....too bad the waiter did not care about it. I probably would have had quite a few more.