Carlos M.
Yelp
Disappointing Decline in Service and Quality
We've been loyal customers of this restaurant for years, but after our brunch on November 3rd, we're done. This experience was beyond frustrating and disappointing. We had the same server we've had before, and every time, it gets worse. He's entitled, aggressive, and has no sense of customer service. We told him at the start that we wanted separate checks, but he rudely warned us that if anyone moved seats, he'd combine all checks. None of us moved, yet every single check was wrong. Some of us were charged for items we didn't order, and others were charged for extras that were never served.
The service was painfully slow. It took him 30 minutes just to take our appetizer order, and we had to literally flag him down for everything else. When it came time to order our entrées, we waited an additional 15 minutes just to get his attention again. The restaurant staff seemed to see how overwhelmed he was, but no one stepped in to help. Other tables weren't even eating because no one had food. The whole situation felt chaotic.
As for the food, it's gone downhill drastically. The empanadas used to be amazing, but now they're tasteless. The Milanesa Napoletana was especially disappointing--the ham tasted like something from a cheap grocery store, not at all fresh. My entrée even came out cold, which was the final straw. It felt like we were eating fast food rather than the quality meals we were used to from here.
Whoever is running this place needs to take these issues seriously or consider changing management. It's clear the staff can't handle large groups, the food quality is slipping, and the overall experience is becoming unbearable. If they don't address these problems, they're going to lose even more customers. After years of being loyal patrons, we're sad to say we won't be coming back.