Davyn W.
Yelp
I have never been more disappointed in a restaurants service or their food in my life. I ordered some food for my roommates and myself tonight, including some egg rolls that everyone seems to rave over and an order of General's chicken. My order ended up far more expensive than I expected, partially because the man on the phone (who kept talking over me and took forever to get my address as a consequence) did not verify my order or give me a total before hanging up on me.
The food arrived in a timely fashion, although I'm not sure that counts for much since the food failed to meet expectations. First, the egg rolls. I DO NOT understand why people rave about them; the ingredients inside are loosely chopped, look like they were prepped by someone with little to no experience with a knife. The entire thing is kind of soft and floppy, very hard to eat because of how loose it is. It is, without a doubt, the WORST egg roll I have ever had. And WHO PUTS CELERY IN AN EGG ROLL?
Moving on, the General Tso's chicken. This was the biggest disappointment of it all. I do not know how anyone can mess up a dish THIS BAD but they somehow managed it! There's a sort of weird texture to the sauce, it coats your mouth in a floury way when you eat it. It is unpleasant, to say the least. Oh, and did I mention the pineapple? And the distinct lack of broccoli or any spice? Now, I know that General Tso's chicken is not traditional Chinese cuisine. But there is a sort of unspoken rule that General Tso's chicken is A. Spicey and B. Comes with broccoli. That's why, if you put it on a menu, people will order it and know what to expect without much guesswork. It's a pretty universally understood dish. So, noting the lack of these two universal elements, I assumed there had been some kind of mistake.
Here comes in the nail in their coffin, and the final reason why I will NEVER buy from them again.
I called the place back up, hoping to clear up what had happened with my order. I was willing to forgive the mediocre service from earlier and the atrocious egg rolls (I was, after all, promised by the good people here that they were good). However, the man on the phone insisted that General's chicken had pineapple, and no broccoli. And insisted that it wasn't supposed to be spicy, and that I was wrong. I told him that on the menu, it said that it came with broccoli. He then told me that they had no menu!
All in all, this place is incredibly unprofessional in their customer service AND in their food preparation. I would NOT recommend this place to ANYONE. I feel like I was majorly swindled out of money tonight. If you are thinking of getting food from here, I beg you to reconsider.