Chipotle Mexican Grill

This location was extremely unclean during my visit. Tables hadn't been wiped down, and the trash bins were overflowing with garbage and trays. I asked to speak with a manager, and an associate claimed she was the manager. I asked her to take a look at the trash bins, and when she saw the mess, she went silent for a moment before saying they hadn’t had time to clean because they were “busy.” At that point, there were only two other customers in the store, and more than six employees working behind the counter. There was no rush, no line—just a clear lack of attention to basic cleanliness and responsibility. As per the food it was good the only thing i tried the Honey Chicken, however the associate failed to mention SPICY HONEY CHICKEN. Very disappointing experience.

I’ve been a loyal customer at this location since it opened because of the consistent cleanliness of the prep and serving areas. Unfortunately, my recent experience was extremely disappointing. I placed a carry-out order, and when I got home and opened my bowl, I found a piece of blond hair tangled in my guacamole 🤬. I immediately covered the bowl, returned to the restaurant, and explained what happened. The cashier’s response was very nonchalant—she didn’t apologize and simply said, “We can make you another.” I declined and requested a refund, while also suggesting that hairnets be worn for better hygiene. What made this even more concerning is that I was able to identify the staff member whose hair it likely was, as she was the only one with that hair color. She was serving food without a hairnet, and her hair was hanging forward outside of her cap while preparing food for me and other customers. It’s frustrating when employees forget the importance of both food safety and customer service in this industry.

Busy location with nice employees but the food was not that great considering what you get. Over 12 bucks for a burrito with a lot of rice? Also, the dining area is bare bones and could use a good cleaning.

I don’t know when the executives of Chipotle are going to actually make a change but the portions that we receive for the amount that we spend especially on the protein side is ridiculous even with double protein my burrito bowl doesn’t even fill up the bowl completely. you get two bites worth of protein, maybe three. The food is good flavor, wise most of the time, but the portions are appalling.

Never in my life have i even feel the need to add lettuce to my bowl but i did it so it wouldn't look so depressing. I removed the lettuce for the picture. The guy that started preparing my bowl put so little protein and beans that when the bowl was passed to the next person she came back to the protein and added some more because she even noticed how little of food he was serving. I could've asked for more but thats the thing some i shouldn't have to ask for a little more every single time.

It's 8:25 and they don't close until 10:00 and they are out of food. Actually, they aren't out, they just don't have any to make an order if you come inside. I asked for carne asada, because I saw a worker cutting some up, but they told me I couldn't have that, so okay I will just get the steak, the container for the fajita vegetables was empty and I saw some on the grill being cooked, so I asked for some of those and the rude employee told me I couldn't have those either. I asked for the manager and when she came over and I asked her about them, she turned to another employee to translate, she didn't even speak English. The answer that was translated back to me was that the meat and vegetables I saw were for any mobile orders that come in and not for walk in guests. That is utterly ridiculous. They need someone to come in and straighten this store out. 1/6 Thought I would try again, but nope, no fajita veggies or lettuce, once they run out on the line, they do not replace, even though they have 2 hours until closing time. I guess their management doesn't care enough about the customers to try to take care of the issues.

So the service at this location was HORRIBLE! Then finding a place to sit with kids was not a option unless it was outside. "Manager" did want any tables available aside from high bar style tables. Everything was closed or not available. Then the salsas were so watered down it was ridiculous. The server had the worst attitude like she HATED what she was doing. Then there's a person in the back spraying cleaner on the walls with the cook top right underneath. Which I'm reality didn't even matter since they weren't even making anymore food at 6 pm when they are open till 10.

Ive been here multiple times and everytime i come they skip on the portion sizes. I pay near 15$ for half a bowl, this is ridiculous. I would highly recommend skipping on this location

I went to chipotle at approximately 8:00pm on 7/27/24 and there were two young men and one younger woman working on the food line. I waited a little longer than normal due to them preparing online orders but it was no longer than 3 minutes. When it was my turn to order, I ordered a chicken bowl with a side of chips. The cashier stated that my order total was 12.02. I handed him a 20 dollar bill and he stated that he did not have enough cash for the 7 dollars in change. I asked him, " Well, what's the plan?" He then called over the young lady and began speaking to her in Spanish , and she also stated that they could not serve me with cash due to not having 5's or 1's. There was no sign stating that they didn't have cash nor that they were only able to accept debit at the time. Could they not change out the drawer or access the safe to get change? Could they not use the stack of one dollar bills in the tip jar? Maybe offer to up-sale me so my bill could reach 20 dollars? My only option was to pay with a debit card and if that would have been previously stated, I would not have placed an order. It was a waste of my time and food for the company. Also, while waiting, a woman walks in with an incorrect order. The label on the food was totally different from the food in the bowl including the protein choice. The lady handed the man the plate , and he threw it away in the trash then proceeded to make another. Another inconvenience for the customer and waste of food for the company. I'm sure there are many restaurants nearby who would love to take my cash and not turn me away due to not having enough change. I order here maybe once a week and often order delivery for myself and my coworkers. Definitely a loss for the company, and I will tell anyone who asks.

Hands down the BEST chipotle. My husband and I go here regularly, at least once a week, if not multiple times a week. They have the freshest ingredients & cleanest store. The people are the best, and my food is ALWAYS delicious. I was so shocked to see that this location had bad reviews. They must be a bunch of Karen's considering I've been to this location probably 50+ times in the last year and have had ZERO issues.

Ooooh heeeck nooo this Chipotle is so STINGY with their ingredients!!! They literally didn't even fill up the bowl... The staff (well, the cashier) was really nice. I'll probably drive to the Baytown location. Where they STUFF the bowl!

The BEST chipotle I've ever been too hands down! I've been here multiple times and it's always been great, no issues & the best service! Highly recommend this location over any others.

My sister went here and ordered a to go order for us two. She mentioned at the checkout the cashier took a long strain of hair around her Topo-Chico bottle. Shrugged it off and went back home..I then found at least 5 strains of hair on my bowl!! I knew it wasn't mine because I have short,curly &black/dark brown hair while the ones I found were LONG, light brown hair.... So disappointed and grossed out... Can the cooks please wear a hair net next time?

Placed an online order for a burrito with chicken, rice, lettuce, corn salsa & queso (which i had to pay extra for) & when i received the order, the burrito was filled with nothing but rice, corn & lettuce. There was maybe 10 pieces of chicken & a small dab of queso. Definitely will not recommend ordering from this location, unless you want to get ripped off.