Chipotle Mexican Grill

I love chipotle, and I like the fact that they will respond to an experience that is not not up to their standards which they have in the past so I do give them five stars now because every time since I had one minor incident which was the way they handled food it’s been great since then I think chipotle is a good value most of the time I’ll get their vegan wrap but today we were really hungry for tacos and they make a great taco and the value is spot on being around $10 for three huge tacos. The service is always quick for us. We came around 3 PM in the afternoon so it wasn’t the busiest time dinner I’m sure could be a little more time-consuming, but still they get people in and out we ordered three tacos with the tofu mix, roasted corn, guacamole, black beans, brown rice, pico de gallo, and the peppers and onions mix. These were excellent. I was able to take one home for an another meal way to go chipotle thank you for another delicious meal. Sidenote the product towards the end in the video is not from chipotle making this disclosure that is from another establishment.

Worst customer service I have experienced. Come here all the time, but not anymore lady was rude to me and my children!! Attitude and dirty looks. She should be FIRED

This location is terrible. The Muslim girl working here tonight is very unprofessional and rude. Complaining about customers very loudly in front of customers to the manager is ridiculous. Have some decorum. The manager needs to address his staff about being unprofessional. He laughed it off like everything was cool. Y’all need to do better. The cashier was nice and respectful. Food wasn’t even good tonight and haven’t been good for awhile.

This place is a disgusting mess. For some background, i have a pregnant partner who needed food to stave off nausia - so we ended up here. We ordered ahead because we wanted the food to be ready as soon as we arrived. Instead, a girl behind the counter held onto our food and waved us away from grabbing it. After several minutes where she stood around holding our food, she crumpled the bag and finally handed it over. While this was upsetting enough - especially as my wife fought off vomiting - our order was wrong and prepared with a pathetically small amount of food. The bowl was covered in cheese, (which made my partner gag), but had no beans. The burrito was crushed and pathetic, with no cheese, sour cream, or veggies, in spite of the order. We will never go here again, even if we're desperate. I'd rather chance the McDonald's across the way.

Man, I hadn't eaten at Chipotle in so long bc the bowls just weren't what they once were. Prices have skyrocketed from the $9 chicken bowls I remember and both the quality and quantity of the food had really gone downhill imo. But man o man, I tore that chicken bowl up. Hahaha They were a bit stingy with the chicken and overly giving of the veggies but it was so good. It tasted like that "back in the day" Chipotle I remember. It was pricey, cost me about $20 for a basic chicken bowl with a drink. The side of flour tortillas were still raw and inedible but the chips were fresh, salted perfect and delicious! I'm not sure if it's just bc I hadn't had it in a couple years or if it was just that specific location still getting it right but it was great and I'll definitely be back hoping for the same deliciousness again!

Great food and portion sizes but weirdly sterile atmosphere and not the friendliest staff

Help!!!!!!! This place needs massive help, all the way from crew, management to cleanliness, Story: walked in with a paid for two meal deal we got from work. the person working the line completely ignore us for as long as he could, only Male working this shift very strong unwanted vibe ... he took our "coupon card" and didn't even look at it and said yes this is buy one get one free....anyways we didn't care about because we read the back of it clearly, we proceeded two order the 2 meals and everything that was included. My guy working the line went out of his way around to the front of the register where we were to scan the discount card to show us what we had to paid, and the total amount went to zero, all he said next was" you are good to go" this was a take out, our food with no lids at this point we didn't even bother asking for a bad to carry it, I almost felt as if they were taking this meal out his check. Anyways. On top of that see pictures....not the best chipotle perhaps might be the worse and I love chipotle just keep the "hood " out of it. 😉😉

We ate in, burrito and tacos drink guacamole, The food tasted good. It was not too busy at 2:00 p.m. on a Tuesday. But the place is filthy, floors have dirt on them, the tables and chairs all need to be wiped down, doesn't look like the seating area gets clean very often.. staff were okay, not smiling, not very welcoming, compared to other Chipotles we have visited.

I thought how can the ratings of a chipotle be sooo low and then I came here. We ordered $35 worth of food and I left a $3 tip. 5 minutes later I realized I had a reward for a free guac. I showed the employee the voucher and he said I had to wait in line after I just waited in line previously. So I waited in line and then asked for the guac. Employee told me that I had to scan the code and when I scanned it said I have to spend at least $5. I said I just spect $35 and he said that I didn't use the voucher then so to use it I would have to order something else that cost at least $5. I asked to speak to the manager and to my surprise he said that's me. I mean the manager couldn't figure out a way to help me redeem the voucher without having to spend $5 more. Totally ridiculous!!!

Not skimpy with the food when I've been here! Fast service and fresh guac! And fresh chicken!

Chipotle is Chipotle. Nothing more, nothing less. I've been to this location a few times. I've received decent service from the employees. They do not seem to be skimpy on the food. I enjoyed my burrito bowl with chicken, white rice, black beans, pico de gallo, corn, sour cream, and cheese. Yummy! Chipotle is one of those franchises that's somewhat consistent everywhere you go.

Today my partner and I went to this location for lunch. We are Police officers and were in full uniform. When we approached the counter a young man working the counter serving (TALL, DARK SKIN, LONG LOCS, BEARD) stated "I DON'T FUCK WITH YAL" my partner asked him "You don't F with the Police?" He stated again "I DON'T FUCK WITH YAL" "You want a bowl" "YAL MAD AS SHIT". We frequent this location often and so do other Police officers in the area. The behavior of that staff member was UNACCEPTABLE and poor representation of Chipotle. Chipotle if you do not support the Police hang a sign on the door.

The workers in here have such bad attitudes for no reason. You just walk in and you're instantly met with unpleasant demeanor. The quality of the bowls they make match their attitudes. Worst chipotle I've ever been too

Went to try them out today door said 10.45 I went inside and the 2 girls inside were sitting down eating they looked at me funny and mumbling with food hanging out there mouths were not open. I'm Like doesn't the sign say 10.45 they looked each other continuing to eat and seemed confused and looked at me and rolled there eyelashes lol and said sometimes we do open that time sometimes we don't. I'm Like wtf I left. U guys should be closed or get better people to work there

This has to be the worst Chipotle in the country. Used to be a totally fine location until about 3 months ago. Since, the staff has gotten rude, when they run out of an item they refuse to make more. They don't sell you chips, they make you order them online which is hilarious because all of their chips are located right behind the register. Its always dirty inside the restaurant. They also cant fold a burrito for shit. Which is what it is, but chipotle is not cheap, and they are a**holes. They need a new manager ASAP. Did I mention the staff is rude?

Subpar. Portions: 2/10 * Taste: 2/10 Temperature: 2/10 Presentation: 2/10 Drink: 9/10 ** Tastes like rubber: 10/10 Overall: 4.45/10 I'll be honest that's just the math if I had to rate it myself it would be overall 2/10. The portions would have been enough for a small child IF it didn't taste like a tire with seasoning. I'm sure the temperature was good off the rip, but somewhere along my way home (a 10 min journey) this dog food got cold asl. Like, real cold. Packaging insulation is not on point. Like this is cold to the touch. If my girl brought me this meal I'd be convinced it was from the day before or something. Anyways, just look at it, that's enough on presentation. Fast forward to the drink option and you can't go wrong with Pibb Xtra. To sum up, statistically it's a 4.45/10, but my opinion is 2/10. * see attached image ** attached image of drink choice

The freaking MORONS working at this Chipolte have sent my last, THREE deliveries with at least 1 item missing. Can the management there please do something about this?

I'm already lukewarm on chipotle and this experience turned me off to any chipotle ever anywhere. If you do choose to go, make sure you are crazy explicit about the ingredients and how much they're putting in as you go. It appears no one actually taught anyone on the line to make any of the products with the right proportions. The experience was honestly confusing. Just don't bother.

Hello, it's a shame. I had to put another review in and I don't put reviews in for anything chipotle can check my account I spent over $150 easily a week at aboutthree or four different locations also in Europe as well. I took a week off. I'm going into Columbia Blvd Chipotle restaurant. It's very convenient in the city. As soon as I walked up to the counter, I saw the same very individuals who are so vicious and nasty towards customers at the counter, ready to serve me. I turned around, got back in my vehicle to head up towards Center City and deal with the You can check my account and verify how much money I spend at chipotle a week but particularly that one on Columbus Boulevard 50 $60 easily for years there. I will not be going there anymore. The people in Center City are so very nice. The other restaurants Chipotle in Jersey are very, very nice even in Europe. They were very very nice. I don't know what it is about that south Philadelphia location. Those Hood rats down there with the weaves all down past their behind eyelashes looking like tree branches chains hanging from their nose going down to the belly on their phones yes and I witnessed this yesterday and I'm like you know what I'm out of here. Yes, managers or whoever verifies these accounts check my account and you can see as spent thousands of dollars over the years which chipotle I'm sorry I did not purchase the stock when it was at 300 but another thing though they are getting very very skimpy with the food very skimpy and what really made me upset about Philadelphia is they know I come in there regularly and you're gonna start giving me less OK I mean you see how much money I spend in here it's ridiculous but that's OK. I will continue on going to other locations. I won't be back down in the More and it's a shame because I know they have other good workers there but it's just some individuals there who they really need to get rid of.

this is a shame that I have to comment this way. I am a African-American gentleman. I don't know how chipotle stock prices so high. It seems to be an issue with every chipotle. I go to with African-American employees always something going on with them in appropriately talking on her phones were working very very nasty not all of them, but the majority of them are very nasty. I don't know what's going on with these African-American young employees they have issues and Chipotle management needs to do something about it. I know it's hard to hire employees but I don't encounter any problems with Caucasian employees at chipotle only the African Americans and I'm African-American. I'm very nice to employees. I watch how they talk to customers. customer might not understand something and they get very agitated . The Columbus Boulevard is the worst employees on the phone talk with friends. Fake ass hair hanging all down behind their backs no hairnets no gloves the place is a disgrace and young management people. I believe they're very, very scared to say something to these employees because of retaliation. It's a shame. I will not be going there anymore. Every time I go there there's an issue with them harassing customers who have a question for them . just very, very nasty individuals there not all of their African-Americans there. There is some good ones there but the majority of those women there OK are nasty individuals not the men only the women.

Running out of sour cream, lettuce and corn but still charging full price is ridiculous! This isn't acceptable! I'd rather take my money somewhere else from now on.

Awful they get orders wrong and no human will answer the phone. They force you to chat with a robot chat agent. Such an awful company and experience.

Ridiculous smartazz condescending employees. They're not even open for business bc they're supposedly understaffed but you can order in their mobile app which I was trying to do when one of your unprofessional employees came outside to let me know just that yeah already doing it and that if I was having a problem with the app he couldn't help me. Uhmmm I wasn't but thanks for your non help you smartazz child. Why on earth would I ever spend a dollar there to be treated this way. I wouldn't. Ridiculous. It's no wonder you're a one star review location...clearly I'm not the only one who has had an awful experience here.

If I could give zero stars I would .Everytime I come here they disappoint.I need to stop coming here

This Chipotle was pretty decent when it first opened. I'm not sure what happened, but it's nasty now. The place is filthy. It needs new management to set better standards. No one wears a hair net. The one worker had a long beard with nothing preventing it from falling in my food. Another time the girl's apron went into my bowl as she was making it. I can't stomach this place

The young man helping me was not well trained. I asked for extra queso and he tried to charge me twice for it. He said since he put 2 scoops on he had to charge for both. I asked if one scoop came with the bowl and he said yes. I tried to explain to him them I should not be charged for 2, as one is an included item. He did not understand, he said since he put 2 scoops on he HAD to charge for 2. Is this just poor training, or a way to rip customers off? I am so ready to give up on Chipolte! Could we pleas get a Moes in Philly????

The guy running the food line who mocked and made fun of me for having a dairy allergy should consider a different career. Customer service is not for him.

By far, the worst chipotle. Customer service was trash, food was bland, portion sizes were small, it was 5p on a Saturday and they were out of menu items!

Tables dirty. Staff has attitude. Bean, rice... not ready when ordering. Zero passion for their job. I love this chain but this location continues to really under perform!!!! Not just my opinion, see people leaving the store as well on numerous occasions. Get some real management in this store please.

This place is the absolute worst. Dirty always & the staff is nasty. Don't waste your time going in there if they close in anything less than two hours because they purposely stop making food so customers get turned away. Girls behind the counter are rude & awful to deal with. Just go to the chipotle on broad & Washington. Don't waste your time with this one.

My wife and I have ordered delivery from this location over a times and they have delivered us a completely wrong meal at least half of the time. It has gotten so bad that we swore never to order again. Multiple times I have driven to the location after my delivery came because it was so ridiculous that a human being could make such a cacophony of errors on a single order. I love chipotle but I warn you: do NOT go to this location.

Worst customer service I've ever encountered. I have went there multiple times because it's in my area and every time it gets worse and worse

They denied service to my friend and i for not wearing a mask. All While serving 3 individuals in front of us without mask. The girl taking the order was not wearing a mask also.