Meg J.
Yelp
TLDR; Horrible Service, Never got major side dishes (Soup/Egg/Corn) after nearly 1 1/2 hours, plus still had to pay automatic gratuity.
I've gone to this restaurant for nearly seven years, several times a year. It's been my husband and I's place for KBBQ since we moved home from the east coast. We had a favorite Korean restaurant in Baltimore, and coming home we were happy to find Choga because it had a similar atmosphere. Small environment, more intimate with more focused service and good food. It's always been a place we go to for a treat to celebrate, and of course get our fill to eat. We come in during the week from time to time for lunch. I've recommended several friends and clients to go here.
After tonight, I'm done and can't wait for KPOT to open up in the northland, so I don't have to drive 40 minutes to be ignored by the owner(?)/manager and not given major parts of our meal...
We called ahead and made a reservation for a table (which started during covid, but we still do to make sure we have a spot. She answers and confirms), drove 40 minutes and arrived at the correct time down to the minute. We get waved to a pre-prepped table, with the normal banchan/lettuce laid out, but no silverware. We promptly get those and the drinks, but have to ask for the tongs and scissors so we can begin grilling our food. Those come after additional few minutes and we're grilling. Food is cooking fast, grill is turned up high, so we cook through and eat four plates of meat within 30 minutes. We ask the waiter for update on the major sides; Kimchi Soup, Steamed Egg and Cheese Corn. He says kitchen is backed up but they'll be out soon. No worries, we keep eating on our meat, but try to slow down to wait for the side dishes. More time passes, and we've cleared all of the banchan, all of the lettuce, been through six plates of meat (with long gaps between for our grill to burn because it was set so high). We ask for more radish and more lettuce to eat with the meat, and check in on the Soup/Egg/Corn and get told it's coming soon. At this point we're an HOUR into our meal. Meanwhile other tables, including a very large group of 12+, who've come in after us have received their Soup/Egg/Corn sides while we pick at the meat. We place one more order for meat (which is the only thing that's coming out of the kitchen for us) with the owner(?) along with asking for lettuce and radish again. We get only meat that she drops off and she leaves again before we can ask again for the sides, so we cook it to keep the grill from burning further. We slowly eat this, when one of the waiters comes up and turns off the grill without asking if we're done. By this point, we're nearly an hour and half in and we're fed up. Finally get lettuce and radish on the fourth request, so we finish our food. A second waiter comes by and asks if want more meat, turns the grill back on without our asking, and we exasperatedly tell him we're done waiting for the side dishes, so why bother bringing more meat? (also considering there's a time limit on the AYCE of 1 1/2 hours) and to bring the check. Waiter finally apologizes, but we were fed up at that point.
We then had to pay the full price PLUS the automatic gratuity (which for two people the total was $90), with the receipt asking for additional tipping on TOP of the automatic gratuity. On a normal visit, I usually tip well above that. There used to be a waitress that was our champion, she'd be on top of everything and I'd tip her $20-30 above the gratuity for her hustle. We missed her tonight.
[Food taste]: What we DID get was good as always, beef tongue, the pork belly and bulgogi were especially nice. The kimchi was very bland tonight though.
[Service]: Incredibly frustrating. I've only left two Yelp reviews ever, and the last one was 8 years ago, hopefully that's telling to how annoyed I am. I grew up being mortified by my parents being Karens at the most minor things, learned to respect and tip waitstaff even when things go wrong. But tonight, It felt personal in the way that the owner/manager was pointedly not fixing issues, it felt like she was looking down on us for not being Korean. We were doing nothing wrong, eating and asking for everything the way that my Korean classmates had taught me in college, how my old favorite place in Baltimore taught me, with those owners being replacement moms while I was a lonely college kid away from home. I never felt like an outsider there. Definitely felt that tonight, and that hurt a bit considering we'd been somewhat regular visitors here for 7+ years.
Tonight we sat there with our chopsticks on our bowls waiting, our grill burning. And the grill isn't the only thing feeling burned. I won't be coming back, I won't be recommending it to others, and I can't WAIT for their competition to open.