Amanda Vidas
Google
Atmosphere is very cute, and food pretty solid. However, the service is just abysmal. We had a 1pm lunch reservation. Got there a few minutes after 1. Stood in a queue. After 5 minutes of no one helping us a passing waiter said “oh do you need seated?”. Gave our names. It’s now 10 minutes after our reservation. Nothing too surprising, this is Italy, tables aren’t as ready as quickly in America. Finally got seated around 1:15pm. It’s a cute outdoor patio. We are brought water and immediately forgotten.
Around 1:35pm we still haven't been brought menus. I get up and get us menus, even though we already knew what we wanted from our phones. Still no one has helped us.
At 1:40pm I venture inside to ask someone to take our order - maybe we are supposed to order inside? A waitress says she will come to us, and does come a minute later. Takes our orders.
Over 35 minutes later she comes to us and apologizes that the drinks we ordered are not available. Not sure why it is takes 35 minutes to learn this. It also takes about 40 minutes from when we order to get our entrees. During the course of this meal, a fly flew into our butter, our wine, and our waters. The wine I thought would be complimentary since they messed up our drinks, but it wasn’t.
Overall, good food, but service is so awful I’m confused how Cibreo has six places that are all so hyped up. It was my partners’ favorite tasting meal in Florence, but also the last restaurant they would recommend.