Eli T.
Yelp
The Formula One event was great but the venue staff misinformation, access to COTA and exit are terrible. We live in North Carolina and have been to many events locally and also to the F1 in Barcelona. We all know that internet signal at this events are sketchy and although the COTA website had a day by day schedule it was ineffective due to the lack of internet. In Barcelona they had posters so people could take pictures or simply see what was happening. Now, this is HUGE, the employees didn't seem to know anything! Were they ever briefed on anything at all? It was our first time at COTA, we arrived on Friday and asked for directions to turn 9. We were directed to turn 19 and when we showed the tickets to the staff they let us in and directed us to "our seats", Turn 9/Sec 8, Row 1 Seats 3-4 (instead of turn 19). On Saturday the staff looked at our tickets, let us in again and when we got to the seats there was people on them. That's when we realized that they had led us to the wrong seats/turn. We then asked how to get to turn 19 and they didn't know! We asked several employees at the Main Plaza until someone pulled a map and we ended up walking around 2 miles because it was at the other end of the venue. On Sunday we discovered that there was a shuttle from the Main Plaza that would take people around the track to those far away places, nowhere in the venue or the website was that information available or worse, the employees from the previous day didn't mention it. So on Sunday we stop at the shuttle station, to begin it was a huge mess. There was a huge group waiting and nobody was organizing or making a line. We attempted to get on several times but it always partially or completely full and people were almost fighting to get on it. We finally were able to take the shuttle and when we asked which was the closest stop to turn 9 they said turn 6, we had seen turn 6 on our Saturday affair and knew it was far away from turn 9. As the shuttle was making stops we made a stop at turn 11, we decided to get off because turn 9 was close enough but then noticed that the entry line was like a 1/4 mile long. We walked a little to gate 10 (labeled as such) and it was closed, there was another gate after that one opened only for employees, REALLY? So we ended up walking to gate 6 (a mile later) because there isn't enough shuttles and the two that went by were full. To make it worse the employee at gate 6 took away our sunscreen which was allowed Friday and Saturday.
On Saturday we decided to stay for the concert which was taken place at the Germania Amphitheater, just across the track from us. At the end of the Sprint we went to cross the bridge on to find out that it had been closed shut and we were told that a section of the fence was going to be opened so we could cross across the track. That never happened and what was going to be a quick walk across the bridge became about a mile and a half going around to find the entrance.
There was no information on concert start time just a TBD on the website. Needless to say the venue was a logistical disaster and whoever is in charge of logistics should be fired ASAP.
Now the roads and access are terrible. It's hard to believe that COTA doesn't spend a dime to have proper access roads. The buses had a hard time sharing the road because it is narrow, not flat and almost broken, almost like a made up road. Also, at the main entrance there are two signs for the downtown shuttle, only one is correct. If you go in the wrong direction you'll end up walking about 2 miles because you have to walk back to the other entrance (the right one).
Suggestions for the owners of COTA:
1. Remember, everything in Texas is big. So should be the access to COTA.
2. It seemed that there were only three or four shuttles to move over 400,000 people around the track. Increase the number of shuttles as they were always full and nobody could get on them.
3. Provide sufficient transportation from the buses parking lots to the main plaza. There was only 1 shuttle and about 4 golf carts for over 400,000, they were not labeled so it was uncertain how to go from A to B. Do the math!
4. Have dedicated (and labeled) roads for these shuttles as private vehicles, motorcycles, and golf carts were crowding this road.
5. Open all the gates for these events, weekend attendance was almost 500,000 people.
6. Post plenty of signs with information, they can be used in all and any event.
7. Train your team in advance, they are the face of COTA and you didn't look good this time. They made you look jacked up.