citizenM Austin Downtown hotel

I had an incredible stay at citizenM Austin! From the moment I walked in, the vibe was modern, welcoming, and fun. The staff were genuinely friendly and went above and beyond to make me feel at home. The lobby feels more like a stylish living room than a hotel—it’s the perfect spot to hang out, grab a drink, or just relax. The rooms are compact but brilliantly designed. The bed is huge and unbelievably comfortable, and I loved being able to control everything (lights, curtains, temperature, TV) right from the iPad. The little details—like the rain shower, mood lighting, and fluffy bedding—made it feel way more luxurious than I expected. The location couldn’t be better. I was able to walk to so many bars, restaurants, and attractions downtown, but the hotel itself still felt like a calm retreat when I wanted to unwind. Overall, this hotel is the perfect mix of style, comfort, and convenience. CitizenM Austin completely exceeded my expectations—I’ll definitely stay here again and recommend it to anyone visiting the city!

This @CitizenM hotel is amazing. The ambassadors are so friendly, attentive to your needs. The room is perfect, the right size because so well designed, very clean and a bed so confortable. All easy with the tablet. And at the top, a large pool ( very unique in an hotel) where you can really swim surrounded by the skyline. Also a bar. The location is perfect either for a vacation or business trip. I highly recommend and hope to come back very soon!

Traveling as a 29 year old male alone, I found citizenM to be exactly what I needed. The check-in and check-out are self-served and super easy to use. The common areas were fun to look at and be in. The breakfast were a fair-price for quality food. The room was super-compact and had exactly what a single traveler could need. - no more, no less. I thoroughly enjoyed staying there for 6 nights and will definitely go back in Austin or any other city.

I stayed at the CitizenM hotel in Austin for a business trip. The experience is amazing, because of the tech, the design and - more than everything else - the ambassadors who are so attentive to you. So friendly. And... there is a bar rooftop with a large pool. So, business trip but also a tast of vacation in this amazing hotel. I will come back! Thank you to everyone who have made my week exceptional!

Gorgeous, eccentric design that is very walkable to most of Austin. Used parking garage across the street which was very convenient. Staff were incredibly helpful and our room exceeded expectations. There are many breakfast places within walking distance so we did not use their breakfast offerings. Rooftop closes at 8:30 which was a little early but it is a very peaceful space.

We stayed one night! The concept was very nice. I liked the floor with all the seating and games. It sucks that it doesn’t have its own parking garage and there’s no direct entrance into the hotel from the garage next to it. While our room was clean, one of the rooms had a plate of food outside when we checked in. It was still there when we checked out. Overall it was a nice place to stay but I wouldn’t came back with the kids.

The hotel has great facilities, including a pool, restaurant, and a stylish lounge. The staff are very friendly and helpful, and the overall atmosphere is lively. The room is compact but full of modern technology and well-equipped, making it perfect for solo travelers.

We had fun playing with the really cool lighting in the room. It's very modern looking, We felt like we were on a cruise ship or in Japan or something. The room is a little small, that's the only drawback, But it was really clean and we would definitely stay there again if we went back.

We stayed at the Citizenm hotel downtown Austin for Valentine's Day weekend for our annual Valentine's Day getaway and for a close friend's wedding. We chose this hotel because it is a really cool art-centered hotel and the price is very affordable. The hotel was perfect for the two of us. They have self check-in upon arrival, and you can choose your floor and view if the rooms are available. This is a very modern hotel with electronic controls for everything in your room. We loved the bar on the second floor, and although we didn't order, they have 24/7 room service. This is a gem of a hotel, and if we come back to Austin, we might stay here again. The only reason it is not a 5 star is because there is no parking and they don't have a relationship with the garage across the street for a discount. We had to pay $33 a night to park, but it's right across the street and easy to get to. We recommend this hotel because it is very modern and close to many places to eat. Thanks, Ashley and Lindsey Head San Diego, CA visiting Austin, TX

The hotel room was clean and the bed was comfortable. This is where any positivity ends. The rooms claimed to be soundproof and they absolutely were not. The room itself is controlled by an ipad which is very clunky. Things like adjusting the volume of the TV had to be done by the ipad and it was very difficult. Also, the hotel does not have any parking. AT ALL. Which made me look to nearby garages. AVOID The garage next door at all costs. It was very difficult to use, and my car was both dented and broken into during my 2 night stay. I like European style hotels, however this was not that. It was a very frustrating experience.

I have had the worst customer service I've ever experienced at this hotel at the hands of an employee named "Lizette". From raising her voice, to saying "so what, you want free things" in response to me saying I can't t sleep because of the smoke detector - I am truly appalled. The solution she continued to give was that if I can't sleep I can check out. I am writing this genuinely in shock by the way this employee has handled a paying guest at this hotel. AVOID THIS PLACE.

Stayed at CitizenM for a few days while we were attending a wedding in Austin. Hotel is right in downtown, it's clean, and convenient to many eateries, CVS, and bars. Check in: the check in process gives you a stark indication this hotel ain't your dad's hotel. The process was essentially self serve. You check in at one of the kiosks, scanning your own ID, creating your own room keys. They have staff there to assist but I can see how those who are less tech savvy would be potentially turned off my this. If, however, you're somebody like me who enjoys technology and doing things yourself then this is heaven. Don't bother me, let me do it myself so I can get to my room. The staff that was there was incredibly nice and quick to offer assistance for those who needed it. Room: these rooms are small. It's pretty much a galley with the bed pushed at the end next to the window. The sink is in the room, separate from the shower/toilet area, which honestly was fine. Bed is actually quite big and comfortable - we're two big boys and had plenty of room. I liked being next to the window in bed so I could be nosey and people watch. I did have to climb over my husband any time I needed to get out of the bed so be mindful of that. There's a good amount of storage beneath the bed so you should be able to empty out your bags because you're gonna have a helluva time trying to maneuver them around the small space. Again, the tech comes in because everything is controlled through an iPad. Lights, tv, shades. It all worked nice except the tv, which was pretty laggy at times. Overall I actually found the room nice. It was smartly designed for the limited space, clean, and comfortable. How much time are you really spending in your room anyway? For me, it's just a place to sleep and this was more than adequate. Parking: there is none. There are plenty of paid lots around the area so you won't have issues finding a spot. We were lazy so we parked in the building directly adjacent at $33 a day. Facilities: they had an ok gym and a decent pool. There's a bar/eatery. Nice staff. Had a couple drinks at the bar and they weren't bad. There are also a bunch of lounge areas with nice seating where you can just chill after a long day. Hotel was clean, which to me is priority. Overall, I really liked it. I'd stay here again. I like the tech, the location was convenient, and staff was nice. If you're not somebody who needs a large room, this hotel is perfect. If two big bears can be comfortable, you can make it work. Also if you're not tech savvy, don't stay here. Otherwise, great hotel.

Had such a great and memorable stay at CitizenM in Austin! I absolutely loved the modern abstract art everywhere. It is truly a fun and eclectic vibe throughout the entire hotel. The staff here were awesome! From walking us through the check-in process to the hospitality throughout our stay including breakfasts, drinks and pointing us to whatever we needed, everyone we met was so cool and nice. Shoutout to my fav, Jim from Akron! One of my favorite parts of the stay was breakfast. It's an added fee but well worth it. They have great coffee and other cafe drinks for order, and a delicious spread of savory hot breakfast foods, pastries, fresh fruit, breads, meats, cheeses, yogurt and granola... the list goes on. It was a great way to start each day. The rooftop pool was gorgeous and I enjoyed the nice towels provided and the bar to order drinks & snacks from. I give CitizenM 4 stars only because the rooms are very small and a bit cramped, and while I appreciate the high tech aspect of the hotel, the iPad controlling *literally everything* was a bit much. And I say that as a tech-savvy millennial. I can't imagine my parents or many other elder adults loving the rooms, but that's probably not citizenM's target audience. 5 stars for the bed, though, it was incredibly comfortable! Overall, I highly recommend this hotel to anyone okay with staying in a small space . I'm planning to check out others in various cities as I really enjoyed the vibe and my personal experience here.

Claims to be a luxury hotel, and certainly charges like it is.... But the check in process is chaotic, and the people who work there are confused and indifferent. The rooms are tiny, and feel like you are staying in a 1972 Airstream trailer. No basic amenities, like a laundry bag, or coffee, or bottled water. No space to put your essentials. No plugs for one side of the bed to charge phones, etc. In fact, the bed can only be accessed on one side, so you are climbing over each other to get in and out. Zero parking available; they rely solely on private parking lots in the surrounding area. They offer a free breakfast, but you have to "pre-register" for it when you check in. Otherwise it is $21 per person. When we checked in, they did not offer it, so we missed it completely.

Stayed at this hotel because it was pretty conveniently located and a friend of mine was visiting and liked it here. We had separate rooms. First, it's beautiful to look at, very quirky, very eccentric. You have to go up to the second floor to check in. You walk in on your greeted with computers so you can do your own check-in. The whole concept of this hotel is kind of creepy, futuristic, Orwellian. You are consistently referred to as 'citizen.' That's creepy. They have people there to help you check in because it gets a little confusing, but why not just check me and yourself? Anyway, then you get your key card and your key card works only for the floor you're on. So me going to my friends room or them coming to mine was not going to happen. It was weird. So if we wanted to meet we would just have to go to the second floor, they couldn't come to my room to meet me. So odd. Got to the room and it's very clean and neat and it has a very cool iPad sort of control where it changes the lighting and the TV and the blinds. That was OK. The sink is in the same room as the bed which I never really like. The shower was spacious, but they give you two shampoos and a conditioner, no body wash. You can use the shampoo as a body wash , but I'm not sure why they don't just give you body wash. Everything was OK, but they have this weird doll that they leave sitting at the end of your bed. I haven't figured out why, I just put it away so I didn't have to look at it. The worst part of this entire hotel is the bed. It is the hardest bed you will ever sleep on. Not only is it hard as a rock, but I hope you're not tall because it is not a big and it goes wall-to-wall, all of the rooms are the same. You can lay across the bed and I think it's maybe a little more space, I didn't try, but anyway. The pillows are also really full and hard. I have slept on floors and been more comfortable. No exaggeration. The hotel just wasn't ok. I will never stay there again.