Jamira Kennedy
Google
My spouse and I visited City Tap Logan Square yesterday, August 30th, and unfortunately, our experience was once again unpleasant. This was actually our third visit, and every single time we’ve been here, we’ve run into the same type of unwelcoming energy.
We chose to sit outside to enjoy the nice weather. Before we could even be greeted or place an order, our server who was training another employee, came out and immediately asked us for a card to put on file to authorize before we could order. While a bit unusual to be asked before even being greeted, we understood and didn’t mind since some places do require this when dining outside.
However, just a few minutes later, a party of four sat at the table next to us. They were approached by their server (also in training), but they were not asked for a card or any authorization at all. My spouse and I found this odd, considering the policy was enforced on us but not on them. It gave us the impression that we were somehow seen as a bigger “risk” of running out on an $80 bill than they were.
When I asked our server about this, her only response was, “I’ll go get my manager.” No explanation, no apology. Interestingly, before the manager came out, the server for the other party suddenly circled back and then asked them for their card but it was very clear that only happened because we had said something.
When the manager did come out, she was apologetic and explained that this is protocol and that the other server would be penalized. But that completely missed the point. The issue isn’t about punishment it’s about consistency and fairness. If this “protocol” exists, it should apply to everyone, not just selectively enforced on certain guests who appear to be a “risk.” That comes across as passive-aggressive and frankly unwelcoming. While I don’t believe this was a race issue, the optics of the situation make it look unfair and discriminatory. This is exactly the kind of inconsistency that can get a business in trouble.
On the food side: the flatbread margarita pizza and spinach dip with tortilla chips were excellent. The Buffalo wings, however, tasted like they had been brined and seasoned only with salt completely bland and honestly unpleasant.
This was our third visit, and each time we’ve had some type of issue. This one stood out the most. At this point, it feels like City Tap Logan Square is not for us. The atmosphere comes across as unwelcoming to certain groups of people, and the crowd feels very one-note. It’s disappointing because we always try to give places multiple chances, but after three strikes, we won’t be returning.
I’m writing this review for those who actually research businesses before spending their hard-earned money like I do, so you know what to expect. Again, some people’s experience are different.