Ana C.
Yelp
Me and my husband recently decided to visit cityscape for my 30th birthday & we had a deeply disappointing experience that highlighted serious issues with customer treatment & discrimination.
Upon arriving, we were informed we could sit anywhere we liked so We sat down and ordered our drinks ,when we saw that there was an open space to sit where we could see the view alot better and it looked more comfortable, after confirming with our waiter if we would be able to move seatings he mentioned we could but it had to be cleaned first, after a few minutes, the space was indeed clean, we decided to move there. However, shortly after settling in, a white man who claimed to be the "host" approached us in a confrontational manner. Without warning, he grabbed our drinks and forced us to return to our original seats, claiming they needed to move us back because a group who was waiting needed this space,
To not only me and my husband's surprise but also the group's surprise as well, he then proceeded to move individuals who had taken our original seats, creating further confusion and discomfort. It felt as though we were being singled out for no valid reason. We were so shocked and all he had to say was " well if it makes you feel better , I will pay for your drinks" money wasn't the issue here , I then told my husband, we should leave , we have never been treated this way, and As we were leaving , the larger group meet us and said they were leaving as well because they saw how we were treated , Ive never felt so humiliated ,this experience was not only embarrassing but also incredibly frustrating. I felt disrespected and unwelcome, It was my birthday , we were here to enjoy ourselves and It was clear that me and my husband ( we both are Mexican/American) were being treated differently from others in the venue . The gesture "paying for our drinks" felt inadequate, disrespectful and it did not address the core issue of how we were treated. This incident has left a lasting negative impression of this business for us, It's crucial for businesses now days with inflation, to ensure that all customer feel respected and valued, regardless of their group or background. I hope management can take steps to improve their customer service practices and create a more inclusive environment. I encourage others to share their experiences and for the venue to reflect on how they can better serve ALL customers!