Valerie P.
Yelp
In Jan 2023 I placed a delivery order for a case of gelato. I have yet to receive my order from Galen Thomas. I contacted him on 22 Feb 2023, 10 Apr 2023, 17 May 2023, 11 Jun 2023, and 03 July 2023. This does not include my contacts with other individuals regarding the product I paid for in full, including shipping. I requested a status on receiving my product from Galen Thomas again on 17 August 2023, and he claimed (paraphrase) I am an investor, his company is losing money and I am legally obligated to help him. (See photo below) He claimed as he did previously my order has been made and in his freezer. He is waiting on extra money to send it. I paid $246 dollars for UPS shipping in Jan 2023, including @225 dollars for a case of gelato. What happened to the money that I paid in January???
He requested that I stop with the messages about my gelato unless I am trying to help. I can only assume he wants more money. As I was contacted in October 2021 with an urgent request for $8000 dollars, which I did not provide as I made my financial obligation as an investor in Cloud Cups, LLC/ Galen Thomas in December 2020. I would like to note that I never received the legal documents.
I contacted Galen Thomas as a customer and ordered a case of gelato for $225 and paid $246 for shipping. I am questioning his business practices, and beginning to think he grifted or scammed me for money. My issue is not with the quality of the product, but the business practices. I believe I have been more than patient with Galen Thomas. At this point I do want the gelato, I want a full refund of what I paid in January 2023.