Steven M.
Yelp
We have been to Coco Pazzeria on several occassions and had good experiences. However, tonight was really a miss and worse than the food quality was their lack of empathy. I was excited to bring two family members there for the first time. We ordered 5 items between us. The Pazzeria and the Lasagne were good. They made a mistake on the Buzetti order and blamed us and then told us that they were out of stock on the one that we wanted. The Cacio Y Pepe was cold and inedible. And this is where it really went down hill. We actually didn't complain about it. However, someone, not our server, came by and asked how our food was. Only then did we express that the pasta dish was terrible, and the response we got was that we should have said something when it first arrived, and then she walked away. If you are going to ask, you should be prepared to reasonably address the issue. But they didn't, so a few minutes later I did speak up and actually showed the person the cold chunks of cheese in the dish. Only then did she take it to the kitchen and ultimately told us that they would remove it from our bill. And when she came back, at which point we had finished the rest of what had been brought to us, we advised her to cancel the Brussels Sprout salad that one of our group ordered for their meal, but had never arrived. Net, net, 5 items ordered, 2 ok, 1 incorrect blamed on us, one inedible, and 1 no show. No apology or acknowledgement that they could have done better. Unfortunately, despite having had several good experiences there in the past, we got to see how they handle things when they go wrong, and tonight they really let me, and the others that came with us based on our recommendation down. Can't contemplate returning.
UPDATE:
Found this on their website the next morning (not an excuse for our experience the night before, but explains a lot!):
COCO PAZZERIA
HAS CLOSED!
It is with deep regret that we announce Coco Pazzeria has closed its doors. There is dangerously poor kitchen ventilation at Coco Pazzeria, and the landlord has opted not to address the issue.
Thus, we have made the difficult choice to permanently close Coco Pazzeria to ensure employee safety and maintain fire safety standards.
We have been honored to serve the Sutton Place community over these past three years.
From first-time visitors to our regulars, you have made these years special.
Thank you for being a part of our journey.