Cold Stone Creamery

I've had the privilege of experiencing Cold Stone Creamery (CSC) all over the country, dating as far back as 1999 when it opened its first Anchorage, Alaska store. From then, I've had it with my family in Rapid City, South Dakota for several years before the all-popular craze of frozen yogurt came to fruition. But even then, that didn't stop me from enjoying my CSC ice cream because the quality/flavor is unprecedented in my humble opinion. The main reason why my family and I stopped coming to CSC is due to my daughter's peanut allergies - I wasn't comfortable having her ice cream prepared on the same marble slab that just came in contact with peanut butter several seconds/minutes ago. It also became tiresome to constantly ask employees to utilize a different utensil to mix and a totally different marble slab to mix it on, only to get some annoying looks thrown at you. Fast forward in time, having lived in Las Vegas for 10+ years now, I've ventured to many different dessert shops in the city/valley. It's often difficult to stay committed to just one dessert place when there are so many options available to you. However, I am thankful for places like CSC to remain open so I can get a dose of nostalgia from time to time. Recently, my wife and I decided to visit this CSC store on 18 Feb 2024, and the experience was pretty similar to our previous experiences of this franchise. However, there was one thing that we noticed about this store (or maybe it's the entire franchise), and that's the change in operations with their "tip jar." Before, the employees would sing a short jingle whenever you tip them, but it appears they stopped that entirely...unless the workers in the store I visited don't care? I'd like to think it's the first reason. We've had so many different flavors at CSC in the past, but during our recent visit we ordered the Coffee Lovers Only and Cookie Mintster Signature Creations. In short, the flavors were so amazing and it was mixed/prepared very well. The employees on shift weren't the typical "happy and bubbly" personalities I'm used to seeing with this franchise, but then, I kind of have sympathy because we arrived close to the end of business hours. I will say that I think I'm either getting too old or parents just aren't raising their children the same anymore because it's rare that kids/teenagers use manners in our everyday lives (I'll even go on saying that adults are guilty of this as well). The female employee cleaning the tables and stacking chairs while we were in there just couldn't say things like, "Excuse me," when trying to work around us. Or saying, "Thank you," when we moved away from the area she was cleaning. I know for a fact that my daughter does not operate this way, so I don't get it. Maybe it's just a Vegas thing because I've noticed that with a lot of people in this city, ever since I moved here - but I digress. Overall, this place is still great. I don't anticipate visiting this store again anytime soon because I'm trying to maintain a healthier lifestyle. But, I will recommend this place to everyone because regardless of my life's choices, this place still serves outstanding ice cream. The prices were a shock to me at first but I got used to it after a while based on the understanding of their quality ingredients and quantity of ingredients especially in the Signature Creations. Finally, I respect how this franchise supports the active men and women of the Armed Forces to include its Veterans - thank you for that!

I’ve only had great experiences at this particular location. I know Friday nights are busy, and the people working there were very nice and attentive. The workers unfortunately messed up one of the two orders I had. I ended upcoming back to the location because they had messed up the ice cream order. unfortunately, the guy simply made me the order that should’ve been made in the first place. However, he didn’t offer or ask if I needed anything else to compensate for the inconvenience. I do dislike when I have to point out to businesses that there should be compensation offered for an incorrect order when that person has had to come up to the business out of their own inconvenience in order to make the situation correct. I do wish the other employees were better-trained to offer compensation for mistake.

This place is great! I have a peanut allergy and they are always so happy to accommodate and make my order in the back to avoid cross contamination. Shout out to Kaylee for making it for me today! The ice cream is great and I love the dairy free options!

I was very pleased with the service at this location. There was only one person behind the counter, but she was very kind and apologetic for the wait. We had a cake batter ice cream shake and a cookie dough bowl. It wasn't too busy. I see some mixed reviews below and I know service is entirely dependent on the employees, but this time was excellent.

Best location and service in town. I’ve been coming to this Cold Stone Creamery for well over 15 years now and the ice cream and service has always been perfect.

My wife and I come here often and the staff always seem like they hate their lives. They seem like they never want to be there and are there only for the money. Get in get out is all it is for them. It's a terrible experience every time we go during the week. We have gone there a couple times on the weekend and that staff is actually friendly and happy! What ultimately made us rate a 1 star is because I pulled up 6/11/24 at 9:52PM and they were actively closing and locking the doors. Open sign was turned off. That is ridiculous especially when all we wanted were two "Gotta Have It" sized ice creams. I guess they didn't want to take our money. This will be the last time we go to this place.

I visited Cold Stone Creamery recently 4/23/24 and was appalled by the unprofessional conduct of the owner towards one of their teenage employees. It was disheartening to witness someone in a position of authority berating a young worker in front of customers. Not only did this display of aggression make me uncomfortable as a patron, but it also reflected poorly on the company's values and commitment to customer service. The teenage employee appeared visibly shaken and embarrassed, which cast a shadow over what should have been a pleasant ice cream outing. I believe that how a company treats its employees speaks volumes about its integrity, and unfortunately, Cold Stone Creamery fell short in this regard. I hope that management takes steps to address such behavior and fosters a more positive and respectful work environment for their staff. As a result of this experience, I am hesitant to return to Cold Stone Creamery and cannot recommend it to others until I am assured that such incidents will not occur again.

My wife and I visited this location. My wife is pregnant and wanted something with a cookie in it, and on the menu there is the "Hot for Cookie" where it shows an actual cookie. So she orders that and what we recieved was a bunch of cookie dough bits at the bottom of a cup (see picture). My wife being pregnant and not supposed to eat raw cookie dough cant eat this. I wanted cookie dough icecream, but they dont have cookie dough icecream, so the workers said they have cookie dough they can mix into the ice cream. I also wanted the banana ice cream. So i ask for a scoop of banana icecream and a separate scoop of vanilla icecream with cookie dough mixed in. They mix all of it together. We did not recieve what we expected.

Awesome Cold Stone location, Jaylin and Evan were awesome. They assisted my group and myself in a timely manner with great attitude. I went with the Coffee flavored ice cream and added brownies, it was super good. I also tried their make on rocky road and it was also very tasty. Definitely recommended

This is a great ice cream spot! We love the chocolate devotion on the list of signature creations. This last time I went for something simpler and just did chocolate ice cream and Reese's peanuts butter cups. It was delicious.

Another birthday another ice cream cake! It's my son's birthday and he's not a big cake eater but if it's an ice cream cake he's all about it! I ordered the cake online on a Friday and my Hubbs picked it up for me on Saturday afternoon. It was ready at the time we requested and looked great! I ordered a cookies and cream cake and it is delicious! Birthdays are awesome! ORDER THE ICE CREAM CAKE!!!

Came to cold stone after dinner, to get ice cream for dessert. Me and my partner both ordered. The I love it size. I had ordered the banana ice cream with Kit Kat and honestly didn't look like enough ice cream was left to fit the cup. The girl employee that made my cup with whatever banana ice cream was left .. Usually any other location gives you your ice cream to eat while you waited to be done with your order. I feel like there's no reason why couldn't let me see my ice cream she made because she knew that it was not enough to fill the cup. my partner ordered the same size .we got home my cup of. ice cream is the smallest amount of ice cream. And I noticed after we checked out on our way out the door they had replaced the banana ice cream. I just ordered. Definitely don't come to this location. They don't seem to not know how to fulfill orders. and keep cheap with the ingredients. I like the location on Craig much better.. 0/10 don't recommend. Never again.

love their ice cream. always generous with their servings. inside was nice and clean. never had an issue with them.

Very good ice cream flavors and I always like how they mix the fruit and other ingredients into the ice cream. It's close to my house. So very convenient. They're very quick also in service.

Would give a -1 if I could just ordered online 2 love it and 1 gotta have it . The love it's was fine the gotta have it is the larger size but the made my foundered favorite as a like it and put it into the gotta have it container, I ordered the biggest size ice cream you guys serve And you have the nerve to put it into the smallest container and put it into the bigger container with the lid I got the least amount of ice cream in the smallest container and I paid more for it. What a joke you guys need to retrain your employees or just shut down . Just fuckjng sad

This the second time I came to this establishment and ask for a gotta have it and received a gotta have it cup with a lesser amount. When asked for more ice cream I was told this was the amount I was suppose to get and if it didn't fit in the cup they would add more. We'll it didn't fit and all she did was add more ice cream on top. This unacceptable.

I'd give zero stArs if I could. Decided to give this place one more chance and order ahead an leave later. Order places at 355pm. Pick up time, 414pm. I arrived at 432pm instead to give them ample time to finish the online order. Arrived nothing even started. Went to boba tea next door for my daughter sat in there for 15 minutes while she ordered an drank her boba came back and guess what still not done or even started. Asked for a refund and cancel the order. They tell me they can't do it, has to be done online. Open online show them that you can't cancel it and they all look so confused and lost. All 3 of them just standing there and still joy working on my order

What's the point of pre ordering a cake when it's not ready when it's time to pick it up? The girls working had no sense of urgency, cake wasn't personalized and I had to wait for the customization. Mind you the order was placed over 24 hours ago. Never coming back

You guys have to get in touch with online orders like Uber Eats before making substitutions. Just FYI cotton candy ice cream really isn't a substitute for marshmallow ice cream and it DOES NOT taste the same lol. For reference this was the Camp Fire Ice Cream so it has graham cracker, pie crust, fudge, etc. I'm not sure who thought cotton candy would be a good substitute but it's not. It's gross and a waste of food. I would have rather ordered something different than throw away $16 worth of ice cream lol. Vanilla would have been a much safer bet, but you should really get in touch with the customer or driver before doing stuff like that. It's just wasteful and now I have to toss it.

I came in to get my mom's favorite cake for her birthday - A Cheesecake Named Desire. They had plenty of that cake available which was nice. I know some locations don't carry as many cake options plus it was later in the day so I was expecting them to be out but they were well stocked in their dessert freezer. I asked if they could write "Happy Birthday Mom" the worker who rang me up seemed a bit unsure but did ask a coworker if she could do it. They didn't have the white frosting available so I said pink was okay. The girl who would be writing said it probably wouldn't stand out since the cake frosting was pink as well (raspberry frosting) and said she didn't mind making a new white frosting if I didn't mind waiting, which I didn't mind. I used the bathroom while I waited and the bathroom was very clean!! Can always appreciate a clean bathroom, the store was pretty clean as well!

There can't actually be a manager, who manages this location. And if there is, manager clearly, never goes out into the lobby. The place is filthy. The same handprints on the bathroom door, the same handprints on the wall displays. Grub, smears and smudges on every surface. Layers of grime that took time to accumulate. The ice cream is tasty the shop is grubby and has clear signs of neglect and disinterest. Nice staff who don't clean but are friendly.

If you want ice cream- Don't order from Cold Stone on North Durango! Absolutely the worst Cold Stone location on North Durango in Centennial Hills. Tonight's order will be the last! The workers do not prepare orders according to instructions. They are rude, irresponsible and over all have no pride in working for Cold Stone. The delivery company, SKIPCART that Cold Stone uses hires awful delivery drivers who do not read delivery instructions!

I don't know why this place has such a low rating! I thought they were fine. We got my bday cake there and it tasted good. And my kid wanted their special Mario cup and the servers specifically found one for him and saved it! We also weren't waiting too long for our ice cream or to pay. The only reason I gave it 4 stars is because the price is a little high for the product. But we would go back!

Crunchy marshmallows I love that ! New to me! Life changer! Coming back for sure! Almost broke a tooth!

Oh man. I'm not impressed and that's not easy to say from an Ice Cream Lover. I got the cookie dough with cookie Ice cream with not enough ice cream. The cookie dough and oreo cookies were not mashed in very well. They were cut in halves so not all bites had them in it or it was either just a whole clump of dough. The ice cream was a bit melted. My husband ordered a large but the amount he got looked a size smaller. My son's ice cream was missing 2 toppings and got a smaller size than what we ordered. We still ate it, it's ice cream and we paid a lot for it. I don't think I'll be returning.

It was 87 degrees in the building! That is absolutely ridiculous. You go to an ice cream shop to cool down, not stand there in 87 degrees while you wait in line! Get it together.

Everything was just as I would expect from an Ice Cream Shop. The ice cream was good, the service was good, the price was good, the place was clean. Again, just what I'd expect.

Does management even care here? 3 bad experiences at this place now since the new year. This most recent experience we ordered 4 "Gotta Have It" portion sizes... and literally 2 out of the 4 appeared half full. Weighed out the actual ice cream and they were roughly 9oz each after subtracting the weight of the container. Also, the workers were really slow at making tonight (5.19.21). I mean it would be one thing if they were making a big batch, but is seemed like the workers didn't know wha they were doing... maybe it is some new staff? Bad experience #2 - We ordered a Cheesecake Fantasy. They got one scoop and then had to get a batch out of the back to complete the order. It should be fine right? Nope, we took it home because we are all just trying not to get COVID right? Anyways, I took a bite and it was PEPPERMINT ice cream mixed in with cheesecake, strawberry, graham cracker, and blueberries... it was then that I discovered there is inedible ice cream. Sigh. So much for the money I spent and the tip I left... this is why people have trust issues Bad experience #1 - went to Umami for sushi, but skipped out on desert because duh... cold stone is next door. Paid my bill at Umami and tried to go to cold stone next door, but apparently sometimes they are closed during regular business hours. (I can only assume someone didn't show up for their shift but dang... it was disappointing) That being said... I might need to find another place to take my kids and family on the regular if this place doesn't get themselves put together soon.Never had this issue at other cold stones. I hope they get this figured out because the ice cream itself is great, but if I'm paying $7 plus tip per portion of ice cream, you would expect to get what you ordered and a full/oversized portion. Fast and friendly service would be nice too, but if you could nail the first two things, that would go a long way. Seriously guys cmon... I really want this to be our "spot"

First time to this location, and I regret I even stopping to give it a try. There were about 6 employees behind the counter to start yet, not (1) one them acknowledged the party before me or mine. We waited about 2-3 mins before I asked if anyone was avaiable to assist us. Then a young lady stated she would, another gentleman whispered to either colleague and we weren't sure who was helping us as they were shifting verbally amongst themselves, on what to do. A young man says he will help us, asked what we would like to order? I asked if they had Butter Pecan ice cream, he said NO, another employee stated they did in fact. They went back and forth about 3x about it, until the young man went into the back and found it. He stated he was sorry said. it was a seasonal item and was unsure. I asked for a Pint size mix with cheesecake ice cream and the butter pecan I had asked for prior. Another young lady asked to ring us up before our ice cream was ready for us so I paid. After we received our items drvehone, we started to eat our ice cream, no butter pecan was in mine let alone one of the toppings I had asked for was. barely in mine as well. Here's the thing, we paid $24 for (2) Pint size ICE CREAMS! I expected to get what I paid for at a minimum. The service is a huge factor you should work on as well. I was really irritated as I had not had Cold Stone in a very long time like almost a year and was looking forward to finally grabbing some. It was a birthday treat too, so I was truly dissapointed. I hope this location works on their customer service skills in entirety, especially if they want to keep customers coming in the door. At least serve your customers what they ordered. I would have had no problem repeating the order again at all.

This is a typical Cold Stone with about 15 tasty flavors of ice cream and loads of mix-in options. All the pre-designed/specialty ice creams we've tried are fantastic! My sons love Birthday Cake Remix and Peanut Butter Cup Perfection. I like the one with coffee ice cream, peanut butter, fudge, and almonds. The downside of the specialty creations is that you can't buy them with coupons. If you join the Cold Stone Club, you receive monthly emails with BOGO offers. The offers, though, are only for ice cream with one mix-in. Bonus... you can buy discounted gift cards at Costco. Use these with the BOGOs and you're getting your afternoon summer treat at a great price. I visited this location during an afternoon downtime. It generally takes awhile for them to mix your creation, but we were the only ones in the store so it went fairly quickly. The guy behind us had to wait several minutes because there was only one employee serving us.

We ordered an assorted box of ice cream sandwiches through yelp and we got all chocolate....not everybody likes chocolate in our family. We got home and realized it wasn't what we ordered

I understand Covid is taking its toll... however this has nothing to do with Covid. After getting taking home the Gotta Have It Mojo Mud Pie for my wife on 2/6 she bit down on something that was very odd and hard. We found this huge piece of sharp metal in her IceCream. Unacceptable and we will never eat here again.

This place is horrible. Each time we go in they are too busy talking to each other to have any customer service skills. Tonight we ordered through post mates and my ice cream was melted when we got it. I ordered chocolate with raspberries and there was barely any raspberries. We called the store and they said because it was a third party they couldn't do anything. I will be calling to speak with the manager tomorrow.

Unfortunately we had an incident involving two associates hitting on women in line which was completely inappropriate. The store contacted me and they do not condone nor tolerate such activities and will be dealing with it accordingly. I consider the matter an isolated incident and closed. I've updated my review to reflect the product we ordered and will try again hopefully next time will be the pleasant experience we expected.

I love this ice cream but the place needs least 2,3people on Sunday . Just ice cream took more than 30 min wait. I'm really sorry only young little girl dealing with all customers. Hope the owner under stand hire more workers...

This location is a complete joke. Tried to pickup an online order 5/20 at around 6 pm that was already 30 mins late. Upon walking into the store I was immediately struck with confusion because the employees were unhelpful and there was no "line" After 10 mins the employee at the register finally said someone was working on it. "That someone" that I was watching work on it would rather walk around with their hands in there pockets for over 20 mins and not help a single person. I'll never go here personally again. And I'll certainly never accept a delivery from this store. Every single employee needs to be retrained or let go. It was a terrible 30 minute wait. Before I ended up canceling the order. I won't be back. From the looks of it these reviews im not the only one with a negative experience here. It's dirty; there is visible cross-contamination everywhere. The employees are always extremely rude and unhelpful. Do not support this business..

This is by far the nastiest place I have ever been to. The workers are slow and not in the sense of movement. My boyfriend ordered cookie dough and the order was made incorrectly. Yet alone the server didn't even know how to make the order. We have no idea how he even ended up with strawberry in his ice cream when the item didn't call for it. Not to forget they didn't have any of anything you ask for; do yall do inventory? Ridiculous. All in all this place is HORRIBLE, and be aware of the C rating

Horrible!!! Have tried them 5 times or more and horrible. Service is awful the girl is lost has no idea how to make a damn ice cream or wait on people.. the young man did ok. First off chocolate was sitting out on the counter completely melted I mean melted.. he made it anyways which I asked him if to melted I'll change my ice cream.. he ignores me continues to make it.. We where second in line, so business was slow. After he made the ice cream he waited on one more customer instead of ringing us up.. ten mins later we finally pay. Unreal they filled brownies, strawberries all while we need to pay! Come on this store is horrible, the worst I've ever Been to. Figure it out... I could go on with more but I am sure a waist of my time and energy. Awful awful ice cream store.

They are not wearing mask. They wear gloves when taking your card to protect themselves, but while making your ice cream and while talking over top of your food NO MASK. Unsat!!

Went in for our favorite desserts!! John was super nice as we had 3 differs choices! He even put our 1st order in the freezer as he was making the others! I loved that! He was the cherry on top of our visit just like the milkshake !!

I f*cling love this place. The employees were so overworked and sad but did the best they could.

I think cold stone thinks after you eat it it comes out the other end as gold nuggets.

MIA AND ALYSSA ARE THE REALEST ONES. I walk into this magnificent place what I call Coldstone. The Coldstone at Durango Centennial Hills Center are a gem! A true place for a KING and all y'all lovely QUEENS! My party bus got the peanut butter combo and Oreo overload. My fat whale self decided to get a tub of sweet cream ice cream and mix ins and a surprise gummy bear. I love the atmosphere and the employees here. They're the BEST! Anyone who tells me different is WRONG! This place deserves at LEAST 6/5 stars. AMAZING. Get your ice cream here today! If you wanna catch Mia and Alyssa, I caught them late at night folding my ice cream on that slab. These girls deserve the world!

The only reason I'm giving it three stars is because the two girls that were working were pretty awesome and had to deal with a lot of customers. I felt bad for them. That being said... this place needs to be cleaned the dust bunnies on the fan probably half and inch thick and dust around the vents. The second they turn that fan on the dust is going to go flying.

For the SECOND time: we are out of milk, we are out of chocolate, we can't make milkshakes.... the excuses of poor management and inability to stock key items to operate an ice cream shop continue. Why are you in business since you can't provide the items on your menu? We will not ever return to this location and suggest everyone not waste their time because they don't have much selection of available products to serve.

We just left there at 9:30, and it looked closed. There were banana peels laying on the tables, all of the glass was so dirty surrounding the ice cream and condiments. The waffle machine had waffle drippings spilled everywhere. The cooler up front had three cakes in it, basically completely empty. Nobody was at the counter to greet us when we walked in. The handles to enter and the windows entering were even dirty. It almost appears like it's closed completely down. Numerous flavors including advertised specials were out. Then when asked if they still carried chocolate dipped waffle cones, the associate says "they aren't trained to make those", so they don't have them. Is this for real? We left there in utter shock and disappointment. I hope this is not the new normal experience in establishments.

Still terrible. Crappy service. Dirty. No one wears gloves! Everyone is so rude & hate their job. Management doessnt seem to care about this shi* show of a company. Everyone on staff right now was maybe 16. Which explains a lot. I expected too much I guess.

Every time I go into this location 6640 Durango or order online it has been a great experience. Special thanks to Jon who is always very personable and friendly - 10 stars to him!!

This place is filthy dirty. We hadn't been in a while and it was a disaster. I'm wondering if the outside is so dirty what's going on behind the wall where they make the ice cream. One young girl trying to help the line of people! Don't waste your time. Go somewhere where the owners take some pride in their business. Shame on them!

I love Cold Stone! This location has had the air conditioning out for 3 days however...I was told that by 2 wonderful young women behind the counter. Management should definitely be on top of this issue-right?! Not only does that make for good business; it makes sense to keep your employees happy and comfortable. Perhaps I will visit in a week or two to see how things are running here.

Want the BEST recommendation? Milk and honey graham ice cream with cookie dough bites!! It will change your life! You just can't go wrong with Cold Stone ice cream! They have the funnest flavors and I love that there's a million options of add-ins!

When I'm craving coffee ice cream this is our go to place! I love that you can get anything mixed in. Sometimes there is a long wait but tonight we were in and out pretty quickly. Their staff is more attentive than the last time we were in and the girl helping us was friendly. So then you might be wondering why I only gave 3 stars.. Well this is because of our experience at this location the time before. My husband likes to order their chocolate milkshakes whenever we go to Cold Stone. After waiting a good 15 minutes (at least) because the line was long, it was finally our turn to order. Once my husband made his order, the person helping us out said, "Are you sure you want that?" and proceeded to roll her eyes once he said yes. When pulling out the blender and prepping it she was stomping around and banging the blender. Clearly she did not want to make the milkshake. This particular experience made it hard for us to go back because the customer service was so poor. It's hard to want to spend your money at a place that doesn't put their customers first. This also reminds me that a few times they have claimed they are unable to make a milkshake even though his ice cream flavor was still there.. maybe now I'm thinking is this what they say when they are too lazy to pull out a blender?

Talk about COLD. 2 stars. This was one of the worst Cold Stone's I've been to. I stopped coming to Cold Stone a long time ago because the ice cream is just way too overpriced for your serving. At our wedding we had a 'mock' Cold Stone station setup, and it cost us less per person and tasted just as good. Plus it was all-you-can-eat! I rock the buffet that way, even at me own wedding. We are in Las Vegas after all. The store was super busy I'm guessing because it was a hot summer night. Line was nearly out the door. The wait was just too long, and they had four people behind the counter taking orders and 'creating' ice cream treats. It took a good 20 minutes to finally reach the front where someone would finally greet us. Did I mention the inside of the store was HOT? Like damn, it's an ice creamery, is your AC not on? Fans were going but it felt like warm air was circulating the entire place. Only place that looked cool was inside the actual ice cream coolers. Surprisingly and thankfully the ice cream wasn't melting on us. It was a while since we'd been there so our order consisted of something the three of us (Wifey, lil' one, and I) could share. We stuck with a Love It size (their largest) of one of Cold Stone's signature creations, the Strawberry Banana Rendezvous. Sounds sexy...but well, it wasn't. Lactose Viagra couldn't help this flavor get it on. Why was this flavor so flaccid you ask? Lets start with our Cold Stone flavor creator. Our person was obviously new because when we placed our order, she had NO clue how to make it. She constantly looked over our shoulder at the signature menu to find the ingredients. No big deal I say. Here's where it gets silly. She starts with the strawberry ice cream base, adds a little serving of graham cracker pie crust, and literally (LITERALLY) two small strawberries. She screws up and adds regular chocolate chips instead of the required WHITE chocolate chips. I mention her mistake and she apologizes. I tell her nevermind we've been waiting in line too long so she can just proceed. She runs to the back, gets a SUPER GREEN banana and continues to cut it into chunks in front of us and add it to our creation. I had to stop her there. "Miss, you realize that you are putting an under ripe green banana into our ice cream." "Sorry, I don't eat bananas so I don't know how they taste." Holy $h!+balls....are you serious? Don't eat bananas? Have you even eaten Cold Stone ice cream? Pretty sure they should teach you how to create items and how they should taste. At this point I'm near fuming. She takes out the green banana from our ice cream, looks for a less green banana (the one she finds still has a hint of green), cuts it up and puts it back in our ice cream. Now the ice cream is melting thanks to it sitting on the marble too long in a warm room. She finishes mashing our creation together and puts it in a cup. I'm at the counter and our Strawberry Banana Rendezvous is turning into a milkshake. I look in disgust and pay the lady. Nearly $8! 8 friggin' dollars! No wonder half these places closed down when the economy turned sour, total luxury buy. I'm better off going to Albertson's when Blue Bell goes on sale for $4 a half gallon. We get outside to sit and eat our 'creation'. For three people, it was hardly shareable. There just wasn't much ice cream even in its largest sized cup. I could have eaten the 'Love It' size by myself. Tasty? I think not! Strawberry Banana Rendezvous left me hangin'. Ice cream was runny, graham cracker crust got soggy, dark chocolate chips didn't match well. Strawberry pieces were SOUR! I hate that. Hate it. Banana? Not. Sweet. At. All. In fact, our ice cream had a tinge of that under ripe bitter banana taste to it because of the green banana our person put in our ice cream before she fished it back out. I finished the last of it just so we didn't have to take it home. Utter and total disappointment. Waste of time and money this go round. From now on I will go back to the freezer section and choose from the hundreds of better tasting ice cream available to me for an even better bargain. Experience at Cold Stone Creamery has left me frozen. Frozen? Frozen.

Dont go here. I was sick for two days after I consumed it. The flavor was there, but I think they need to check the items before the sell.

How does the owner read all these reviews about needing more staff and 30 min wait times with lines going out the door WITH ONE WORKER and yet still decides not to fix the problem? I will NOT be back. Only come if you're willing to wait 35+ minutes for ice cream. Poor worker hope you're paying him double.

Ice cream was good, but the girl with the short hair with the bad dye job had an attitude for no reason. maybe instead of being rude when I asked for nuts on my ice cream, she can pick up more shifts to get that hair figured out. 10/10 banana ice cream with NUTS.

Don't waste your time. I understand Covid has slowed things down but COME ON! Literally 10 people in the store. 10 people outside the store. Employees in baggy clothes, hair all over the place. No real rush to get the line moving. We left and will not be coming back. As I pulled up the Yelp site I saw the 2 star. Sucks. Used to be a great place.