Dallas W.
Yelp
Where to begin? I wanted to schedule an appointment for an ornament blowing class for myself and my girlfriend. Three e-mails went unanswered. I left FIVE voicemails before speaking to a person to set up an appointment. This is a red flag that I should've heeded, but I made the appointment nevertheless.
We drove up from Cincinnati on 11/22/2013 to take this class and make our ornaments, as this was a special trip for something we'd looked forward to for a long time. When we arrived we were told our instructor wasn't there yet. 15 minutes after our scheduled class our instructor was ready. The class lasted nine minutes. After the class ended we were told we could have our ornaments shipped to us, since they wouldn't be ready to pick up until Wednesday. I gave the girl at the front desk my address three times, because she read it back wrong the first two times. I paid the extra shipping and we left, looking forward to putting our custom made ornaments on our Christmas tree. A week went by. No ornaments. Two weeks went by. No ornaments. SIX voicemails left. No call back. Finally I spoke to a person, who said they hadn't shipped yet but would be shipping that day. A couple days later I received a call from the girl from the front desk that asked if I could describe the ornaments we'd made, because they'd mixed them up and didn't know which ones were ours. I described our ornaments and she said she'd ship them that day. She read to me the address she had for me---which was wrong, again. I corrected her again, with my confidence dropping by the minute. I asked specifically, "Will we get them in time for Christmas?" to which she replied, "You'll definitely get them before Christmas." I checked for packages every day for the next two weeks: I received all the other holiday packages from other sources and carriers; nothing from Glass Axis. Between 12/14 and 12/24 I called Glass Axis NINE times with no person answering and no voicemail returned. My girlfriend called another dozen times or so and finally got someone that attempted to help. Beth, who was identified as a boardmember of Glass Axis, told her that the package was shipped, but they have no tracking number, confirmation number, or any record of the address is was sent to. Beth then said that they think they shipped it to the wrong address and that someone else is "enjoying our creations." Beth offered to send us ornaments made by someone who hadn't picked up their ornaments, which defeats the purpose of experiencing the glass-blowing process. Why would I want someone else's ornaments? Beth then blamed all of these problems on the fact that they are non-profit, staffed by volunteers, and busy at Christmas. No responsibility for any of these failures was taken by someone who is supposedly a boardmember of this organization. Finally, a refund was offered and accepted. A check will be mailed to my home: hopefully it doesn't get sent to the same place as the ornaments.
This doesn't seem to be a mistake or goof; Glass Axis showed themselves to be systematically inept at every step of this process. Don't waste your time or money.