Common Grace Coffee Company DTW

Terrible iced coffee. Their prices for a cup of coffee is outrageous. They charged me $10 for a cup of coffee that taste like nothing when i ordered a Carmel latte. For two cups of coffee, I had to pay $20. That is absolutely not acceptable.

I typically like mom and Pop style coffee shops, and try to avoid Starbucks. Figured I’d give this place to try. Nice looking storefront. I was the only one in line. Two customers were waiting on food. Only one person working in the place. I stood there for five minutes no “hello”, “I’ll be with you in a minute”, no acknowledgment. I walked away. I fly through Detroit all the time and finally arrived with enough time to grab a coffee. This place will be out of business when their lease is up or they find someone else to take over. Management/ownership must make changes. 2 Starbucks in the terminal. Slightly better service.

I asked if a traditional macchiato was available and the employee said yes. I asked for 2- double espresso macchiatos and was charged 4.75 for each plus 3 and change for the extra shot. Last time I checked, a macchiato is usually a double shot with the foam. Total was $15 for 2 drinks. Absurd for the service and quality. Over 15 min wait for drinks.

Ordered a large coffee, and cinnamon bagel with cream cheese. No large cups. No cinnamon bagels. Got my food and found out after the fact that there was no cream cheese. Why don't you tell your customers before you ring up the ticket? I told the guy I never would've ordered the bagel if he told me there was no cream cheese. No offer to refund the charge, just a "sorry."

Common Grace Coffee Company at Detroit Airport offers a delightful coffee experience with a cozy atmosphere. The friendly staff ensures a warm welcome, and their diverse coffee selection caters to various tastes. Whether you're a coffee aficionado or looking for a quick pick-me-up, Common Grace is a must-visit spot for a delightful coffee break at the airport.

Coffee isn’t bad, the worker needs some more training on friendly customer service. Awkward interaction during multiple parts of my order and getting the coffee. I was close to telling him he needs to learn to be friendlier or maybe find a different job.

7.15.2024 ~11:45am Good service, good coffee. The man behind the counter was polite, knew the menu well, and was happy to honor a small request re: my drink. I also saw him take extra effort for the customer ahead of me. The “Half Stack” (Cortado) was $4 - not bad. 4 stars because of zero menu items for folks with dietary restrictions. Plus: they use Monin syrups, so the cinnamon flavor was great.

Latrina, the only attendant in the shop during the morning rush, is a hero. Your manager needs to leave the office and lead from the front. Adjust your scheduling. This location is the busiest as it opens before any other locations for breakfast in this terminal. So, the line at 5AM was long. Latrina, who worked as a cashier/ barista and sandwich maker, handled it best. It became clear to me that your scheduling needs optimization. You can't realistically expect one person to drive everything during rush hour at the airport when everyone is going to your spot for coffee and a sandwich. The sad part to me is that 20 minutes into my wait in line. The manage came into the line. Immediately began nit picking at basic things. In front of the entire line. It made me uncomfortable and demonstrated a lack of leadership. One thing for example which is just plain idiotic, because of the rush of people there was a line of receipts at the sandwich prep station. Which frankly didn't disturb the flow of the one person who had been there the whole time. Another one, the associate had just used the cream cheese to make a bagel for a customer. The manager took the opportunity to complain that it wasn't in the fridge. What did the manager do? Instead of saying good job! How can I help? And jumping into the line, she went into the backroom and sat down. Instead of supporting the one person who's taking care of the customer, she took the opportunity to drill down the associate. I did my best to say “great work” to the Latrina to get her hopes up. Because clearly she was demoralized after that. I hope leadership takes this as a free advice on how to hire right, schedule right, and retain right.