Common Grace Coffee Company DTW

I hate leaving bad reviews but this coffee shop wasn’t great. The coffee tasted watered down. The muffin was good but went there for a pick me up before our flight back to California. Other than that the shop itself was very clean and tidy. The customer service was just ok. Hopefully they can train better baristas!

Terrible iced coffee. Their prices for a cup of coffee is outrageous. They charged me $10 for a cup of coffee that taste like nothing when i ordered a Carmel latte. For two cups of coffee, I had to pay $20. That is absolutely not acceptable.

I will say that the baristas did a great job despite the long line. But my flavored latte was over $8?! I know it's the airport but come on guys. And I couldn't taste the lavender syrup at all, even though I saw the baristas pump it in. Definitely not worth the money, I'll just grab a latte from McDonald's next time.

They were pretty quick and I did appreciate that. The location is also nice. However they struggled with customer communication. They were quiet and unclear. Instead of calling out the order such as "mocha and matcha latte" they handed it over the glass without calling out the order. I needed to ask for a receipt. We are fairly sure the latte was made with regular milk instead of oat milk, and the receipt doesn't indicate oat milk for the latte. When we asked she assured us it was made with oat milk which I could have missed, but I thought I only saw her using milk for several lattes. Overall the workers seemed like they didn't have a great grasp of what they were expected to do, seemed unconfident, and would probably benefit from more training on the process and communication.

I wanted to give a shot to somewhere other than Starbucks, but there’s a reason they say stick to what you know. Not only is the coffee and sandwich extremely mediocre for the cost, but the customer service was awful. The person who I assume was the manager was going in on the other employee and openly criticizing her in front of everybody. The other employee did not deserve it, even though she also did not seem to want any customers. I neeed to get better at reading reviews before I try new places.

I am a picky eater and after seeing some reviews here I went in with low expectations but much to my surprise I walked away happy and exceptionally satisfied. The food and coffee were good but it's the level of service that set it apart from the other airport options. I can guarantee that Mimi was not working the days that any of the less positive reviews were written. She not only showed a high level of control of her environment when multitasking and problem solving, she also did so politely and with grace. I hope the owners recognize her value and talent. Sadly experiences like the one I just enjoyed seem increasingly rare. Bravo, well done Mimi!

I typically like mom and Pop style coffee shops, and try to avoid Starbucks. Figured I’d give this place to try. Nice looking storefront. I was the only one in line. Two customers were waiting on food. Only one person working in the place. I stood there for five minutes no “hello”, “I’ll be with you in a minute”, no acknowledgment. I walked away. I fly through Detroit all the time and finally arrived with enough time to grab a coffee. This place will be out of business when their lease is up or they find someone else to take over. Management/ownership must make changes. 2 Starbucks in the terminal. Slightly better service.

Common Grace Coffee Company at Detroit Airport offers a delightful coffee experience with a cozy atmosphere. The friendly staff ensures a warm welcome, and their diverse coffee selection caters to various tastes. Whether you're a coffee aficionado or looking for a quick pick-me-up, Common Grace is a must-visit spot for a delightful coffee break at the airport.