Rudy A.
Yelp
If you need a Tourist Schengen visa, I cannot stress this well enough: Please plan ahead and do your online booking at least 6 months before your trip and pick an appointment date that will be within 3 months allowed to start applying in person at the consulate. For example, if your planned trip starts in September start booking for appointment online at their website BOOKITIT around March. In our case, for our early September cruise, instead of booking early, we focused first on collecting all the pertinent documentation for getting a visa. Worst we have paid for our cruise, hotel accommodations, round trip tickets, and travel and health insurance. By June 2019, when I logged in for an appointment, the forest available date was already in October 30, way past our trip date. Every day since, we log in many times a day to check for cancellation, but nobody cancelled. Two weeks passed, a cancellation popped on my screen for July 8. I booked it anyway. The website clearly states, no drop in but did not mention switch booking. When we arrived at the consulate at 9:15 am, the lobby was full of people already. The reception guy was holding and reviewing his list of appointment for the day. You walk to the window, and he will check if you are on the list. When my wife went to the window and said she has an appointment for a passport but needed a visa, He said that that is not allowed and we have to go home and keep looking for cancellation online.we were crushed! He came out of his office and walked out to the lobby and explained that they can't handle people not on the list and they're sorry for the inconvenience. We explained that we cannot get appointment online in time for our trip, that their not answering phone calls, their email response was generic, that we wrote letters as well. We explained we paid for everything already. He said sorry again, that they were understaffed. We stood our ground and pleaded, until he said under his breath "Let see what I can do" We sat and waited, and waited, until most of the people at the lobby have gone inside to the interview room. Finally, he motioned my wife inside, and gave permission to get the interview for her visa. Happy and relieved, we thanked him profusely. Being persistent, being calm, acting polite and diplomatic in the face of desperation may have helped, perhaps. But, I think the guy in front was really nice in spite of his outward strictness and gruff exterior. The lady inside, window 2, Alba was very nice as well, helpful and thorough. I totally understand now why they don't answer phones, email or letters. The number of people applying everyday will overwhelm them (counted only three staffers that day) one at the front and the two ladies on Window 1 and 2.
My rating is based on the fact that their website did not mention to book appointments online very early. Previous Yelp members did not mention it clearly on their comments as well. Now you have been forewarned.