Mopsie B.
Yelp
Came here a lot over the last two years and generally enjoyed the food. In the market, the staff is friendly but in the cafe, the service is often brusque, slow, inept or even downright rude. This year, we went in the winter. It was busy but not crazy. We were seated and then waited and waited and waited and waited.... Not one server, including the one who seated us, even came to bring water or take a drink order. My husband had to finally go up to the host/manager to ask if we even had a server. They sent over a girl who was extremely green... She didn't even know the specials, even though they were printed out and we showed them to her. She was awful but we persevered. The host was well aware of how much trouble we had just in ordering and then this server came back several times to confirm our orders... She just couldn't get it together. No one apologized or comped a single thing for all that hassle! But, we had had other experiences that we enjoyed before, so we decided to just let this go. Fast forward to last month. We were so happy to be able to sit outside with our dog, as we had the previous two summers since moving here... Just to cut to the chase: They SAY they're dig friendly, but they really, really aren't. They have a head waiter there who is incredibly rude and awful. In fact, he was the guy who abandoned us after seating us in the winter. This time, he didn't welcome us or say anything pleasant. Just ordered us to move our dog, who was sitting quietly next to our table. This happened twice more in a span of less than 10 minutes, with no one taking our order and I was sick of being treated like garbage by their entire staff, so we left and we haven't been back, nor will we ever go back. When I wrote the management, I got an offer for free desserts. I don't need dessert, I need to be treated with some modicum of respect. Convito doesn't get that, obviously. Not to worry, though, there are lots of much better restaurants around that appreciate my business, with or without a dog.