Lawrence S.
Yelp
We went to the Scottsdale location. Was planning to have a joint party, English themed, so decided to sample this restaurant. 4 of us went. Food was good, desserts portions were surprisingly large. Asked the waitress if the dessert sizes were normal, she replied "yes". Based on our personal experience, I decided to proceed with my catering order.
It took a few attempts, but finally, someone responded and I advised it was for approx 25-30 people. Based on what we received at the restaurant, I ordered accordingly.
The day of the party, when we received the order, the dessert was no where near the size we received in the restaurant. I called, spoke to Aaron. He was non sympathetic. Instead went on to advise me he's been working there 14 years and I was incorrect! I could not serve the dessert as there was no where near enough for everyone to sample. With an 1 hour 15 minutes remaining, and no way to return (20 minutes each way) to pick up more, even if I wanted to pay more, which I didn't, I was stuck. I was a little stressed out!
I showed the pieces received to the others that were with us when we dined, and they emphatically agreed, they were at least 1/3rd of the size of what we received when we dined.
Since then, I have reached out to the restaurant and Aaron wrote back to me in a continued patronizing and demeaning tone. No apology, no restitution, no nothing! I wrote back over a week ago to his response, and "crickets".
Sad to say, we won't be back for dining or catering. In fact last night, we met some friends for dinner and I purposely avoided going back.
The customer service, is poor at best.
The Pasty's received for the party were a hit, the dessert I was duped.