adam balderrama
Google
This was my second visit to the Cosm. The first one was amazing and watching a football game there was an experience that I highly recommend. The food and drinks were also excellent.
On this last visit, the game was amazing and the food was decent. However, the horrible service is what earned them 2 stars. On this visit, we sat down at our reserved area and sat there waiting for someone to take our drink order.
Nobody acknowledged us, or even took a second to say someone will be right with us. I finally called over to someone who told me I confused him with my actual waiter and he couldn't help me.
I waited a few more minutes, and walked to the bar to order our drinks. The bartender there was quick, but then told me that I could not open a tab and had to do that with my waiter. So I paid and closed.
A waiter finally walked over and did apologize for the delay. Service was still hit or miss with this waiter, but I did find one waitress who took our next drink order herself instead of saying she couldn't help me.
It got so bad that we just didn't want to deal with it anymore and left just after half-time. I don't know if I will come back here again. The experience is amazing, but for the price they charge for the tickets, food, and drinks, I expect better service. 😢