Coterie Cathedral Hill

Went on a scouting mission to Coterie cathedral hill for my parents, who are getting up there in age… and wow. The facilities are amazing. I’ve got a friend who parents live here that recommended it to us, but didn’t really expect it to be so nice. Gym, had everything you could want, views of downtown everywhere, and the common rooms were done to the nines. The folks running the facility were so nice, and really went out of their way to make us feel welcome. We chatted with a couple of the residents and they gushed about the staff, which I took a took as a huge positive. We tried a meal at one of the dining rooms, and it felt just like we were out at a nice restaurant. Food was quite good, and it looked like the residents were enjoying themselves. Best part, through were the rooms. Really nice, and again those views. I don’t have the final say for my folks, but this is where I want to be.

I recently visited my dear friend and from what she has told me about this facility and the pictures that she has shared with me, I am absolutely disgusted. Her sinuses were been acting up and she did a little bit of investigating to find out why her sinuses were acting up. She checked her furnace too since she saw that other residents had dirty filters from over two years ago, from some of the employees finally changing out a few filters. She was able to get a few other photos from other residents. Besides the filters being as bad as they are I also noticed the floors in the main dining room be severely scratched and poorly maintained. She told me that a friend of hers that lives within the facility was having issues with her outlet always causing the breaker to trip every morning. She tried to get it fixed multiple times by the maintenance department and requested that electrician came out to check on it by the maintenance manager, whose name is Mathew Rad, told her that she was just that she was just causing issues. She has told me that the elevators constantly are having issues one time she got stuck in an elevator and was stuck for over an hour. I’m very disappointed with this facility and the way it treats it’s residence.

Coterie Cathedral Hill is truly exceptional. The community feels elevated yet welcoming, with every detail clearly designed to support both comfort and dignity. The sales director was incredibly knowledgeable, patient, and thoughtful throughout the entire process, making what could have been overwhelming feel smooth and reassuring.

Coterie is a stunning assisted living community. The rooms are comfortable and gorgeous, and the amenities (gym, pool, culinary experience) are the best you can ask for. The staff is very professional, attentive, and friendly, especially Armando Pardo. Coterie also throws the best parties for all occasions for their residents.

Coterie is a high-end community in every sense. It's well managed with higher-end amenities. Of course I wish it were cheaper, but you get what you pay for. The staff is excellent, esp a shout out to their assistant GM. Five stars all around.

I toured the facility with Amanda and she gave a thorough overview of Coterie and everything they have to offer. The rooms are beautifully designed and the amenities are fabulous. The entire team is warm and friendly and all of the residents I interacted with had a real sense of community.

Coterie is a beautiful community. The staff is friendly, attentive, and truly seems to care about and connect with the residents. The amenities are excellent, and there are so many activities to choose from. Overall, a great community with a wonderful team.

Coterie Cathedral Hill is a warm, welcoming, and truly unique senior living facility. The atmosphere is inviting, and the staff makes you feel right at home. And, that rooftop pool is honestly what dreams are made of!

I recently popped by Coterie Cathedral Hill to visit a family friend, and I was impressed from the moment I walked through the door. Most importantly, my friend has never been happier.I left feeling grateful and completely at ease knowing my friend is in such a wonderful environment.

Be very aware ALL the extra fees for living at Coterie. They charge an extreme premium for services such as medication management, extra care staff etc. and the extra services are not well managed.

Our mom lived at the Coterie 2.5 years, beginning in October 2022. The place is beautiful, and has all the amenities of a luxury cruise ship, with kind staff in crisp uniforms. It's a great place unless and until you need assisted living. We paid a premium to have Coterie's extra care for medication management, the ability to call for help when needed, a staff to check her vitals, etc. Unfortunately, there were countless times when meds were late, or she called for help and no one came. I'd get calls that she was out of meds, which would create an urgent situation (THEY are supposed to refill the meds, not me). One night they sent her to the ER, and no one called me! Another time we took her out, with her meds provided by staff, and later got a call that they gave us the wrong meds! It simply wasn't sustainable to safely keep her at the Coterie. We suspect the problem came from the high staff turnover. Excellent concierge members such as Valerie, Jack, Colin - gone. Or the head of nursing, Shirley, who suddenly left, and so many others. They were constantly short-staffed, and the pressure on the remaining staff was apparent. Other issues were less dire - the restaurant with service so slow, on 3 separate occasions, family members simply cancelled their orders and left. And the menu which says it's approved by the Mayo Clinic, but there are few plant-based, heart-healthy choices. We moved mom out, and she's happier, and so are we.

Just cannot say enough about this facility - great service, caring staff, super food and unreal amenities! Love that it's a secure place for loved ones. Everything is new! I'm not adding to my experience, but as a guest of a residence, is Armando! He is kind, professional and exemplary of what one would want for a family member. Take the time for a full tour! My sister and bro in law are thrilled.

Recently I had the opportunity to work with Caitrin, sales director at Coterie Cathedral Hill. She is professional, knowledgeable and has excellent communication skills. She goes beyond the call of duty to help clients move to Coterie. She has impeccable follow-through skills and is a problem solver. A move involves a daunting amount of paperwork, logistics and assessment. Caitlin does it with compassion, caring and efficiency. Kudos to the entire team at Coterie as they assist clients make a smooth, positive and seamless transition to their beautiful community.

After a few weeks of visiting communities in the bay area. I think we found The One! Coterie tops the list! My Mom who is very particular instantly fell in love with Coterie. The lobby is gorgeous! Check in was a breeze, they had us sign into this computer that printed our name badges and after presenting our vaccination cards we were led to this beautiful room to wait for our tour. Within minutes the General Manager stopped by to say hello, he took the time to get to know my family. This was important especially for Mom who is looking for her next home. 5 stars right there, Michael! Thank you for taking time to sit with us! As we started our tour they even had a welcome sign for us on their reader board. Nice touch! We looked at this amazing 2 bedroom in their Myrtle Flat building. Open floor plan, huge showers and bedrooms. She still loves to entertain so we are already imagining her friends visiting her in the apartment! They have great views in the other apartments we looked at. We are still debating if its the 14th floor or Myrtle Flats. (secretly, it's Myrtle Flats for us!) They have chauffer service, a big + for my Mom who tends to do her shopping runs. CPMC is next door and they have Solis Urgent Care construction going on. Can't wait for that, it'll be a lot easier for Mom for her care needs. Aside from that they have a 24 hr Care Team + Concierge Staff. We also met a few staff in passing, they all stopped to welcome us, thank you to your team for making us feel so welcome! I can't wait for my Mom to join your community. Thank you Coterie Team, you are all amazing!!