Larissa Huyboom
Google
I was excited to try this coffee while visiting in town—it was a great cup, and I wanted to treat myself by having some beans shipped to my home. Unfortunately, the experience turned out to be really disappointing.
The coffee was very overpriced, and the customer service left a lot to be desired. My card was charged the same day I placed the order, but it took over 3–4.5 weeks just to ship out. There was no communication, no apology, no gesture to make things right—not even a small discount or bonus to acknowledge the delay.
To make matters worse, tracking the order required using a separate app, which had its own technical issues. When I reached out, I was told they were switching warehouses, but it still felt like the responsibility was shifted away from them. The tone of the communication I received, particularly from the owner, came across as passive-aggressive rather than helpful.
Ultimately, I could have ordered from Amazon or Costco for a better price and faster service. This was a disappointing experience overall, and I’ve shared my experience with friends locally. I won’t be ordering again.