Crans Ambassador, an SLH Hotel

I was pleased that the extremely high expectations brought about by the extremely high prices were largely met. The service is genuinely friendly and keen. There is a ski shop directly downstairs where they store your boots and skis which is very helpful. The hotel is also very new and the views are terrific. The gym is one of the best I’ve ever encountered at a hotel. My only points for improvement would be the breakfast buffet, where the service can be a bit slow at peak times, and the pool is a little chilly at 29 degrees unless you are doing laps.

⭐⭐⭐⭐⭐ Exceptional stay at Crans Ambassador Crans Ambassador delivers a truly outstanding experience, starting with its unbeatable location right next to the Arnouva ski gondola. Ski access couldn’t be more convenient—step out and you’re immediately connected to the slopes, making it perfect for both keen skiers and relaxed mountain getaways. What really sets this hotel apart is the service. The concierge team is exceptional: knowledgeable, proactive, and genuinely attentive, always ready to assist with reservations, ski arrangements, and local recommendations. Every request is handled seamlessly and with a warm smile. The shuttle team also deserves special mention. Efficient, friendly, and always punctual, they make getting around Crans-Montana effortless and comfortable, adding a level of ease that truly enhances the stay. With its prime location, top-tier service, and smooth logistics, Crans Ambassador is a standout choice in Crans-Montana and fully deserves its five-star reputation. Highly recommended for a flawless alpine stay. 🌟

A wonderful hotel, with really friendly and accommodating staff. Lovely food options and an amazing Spa! The saunas, pool & gym are all great! Walking distance to the nearest ski lift. The buffet breakfast was also really really good!

To me, it is best hotel in town. We chose ambassador suite with city view and 2 balconies. From front balcony opens an amazing view to valley. Sport equipment shop is in the 1st floor. You can either buy or rent ski equipments. Staff is friendly. They can help with ski passes, reservations, rent an equipments etc. Restaurant also 10/10. Cleaning and service is 10/10

Thanks to all the team ||We received a wonderful treatment from start till end with the driver, the check in and in every outlet from bar and restaurant. Unforgettable smile from Oceane, and unbelievable espresso martini from Brice and Niels and great service from Elliot, Felix and Inès. Keep up the amazing job and keep up the good vibes ||Thanks to all of you ||David & Naomi

Just had an amazing weekend at the Crans Ambassador! Everything was flawless - beautiful rooms, great facilities, and spotless throughout. ||And what really made it special was the incredible staff. Every single person we encountered was genuinely warm, helpful, and went above and beyond with authentic kindness. They anticipated our needs and made us feel like VIPs.||The combination of excellent amenities and outstanding service created one of those rare perfect getaway experiences. Already planning our return!

Our stay at Crans Ambassador was truly memorable. The views were absolutely breathtaking, and the concierge team made everything feel seamless and welcoming. We loved the restaurant—not just for its stunning ambience, but for the incredible food; the Chicken and Salmon Fish and Chips were standouts. The spa was a peaceful escape, and the massage was one of the best we’ve had. The only hiccup was the room temperature—no AC made it a bit warm, and opening the balcony door let in some flies since there were no bug screens. Still, those were minor details in an otherwise exceptional experience. We left feeling refreshed, grateful, and already dreaming of coming back.

We had a magical stay at Crans Ambassador in July. Everything about this hotel is beautiful, from the room to the outside terrace restaurant, to the incredible spa —it was a special treat to stay in summer when the crowds are away. We were upgraded to a room with a mountain facing view, and needless to say, the views were magnificent. ||The food at the rooftop terrace restaurant was delicious. One of the highlights of our visit was the outstanding service provided by our waitress, Maria. She was truly one of the best staff members we've ever encountered — attentive without being intrusive, genuinely friendly, and incredibly professional. Her warm hospitality made us feel welcome and well cared for from the moment we sat down. She’s a credit to the team and really elevated our experience."||Overall, we had a wonderful stay and would highly recommend staying here.