Sandee K.
Yelp
I've been to Crawford's several times over the last couple of years since they opened. The menu is fairly limited and honestly a bit boring, but I like the ambiance and the Westlake Village location, so I've kept going back hoping for a better experience.
Unfortunately, today was not it.
We arrived at 11:45 am. There was a football game on in the large, beautiful bar area, yet the entire inside was empty except for one couple who left midway through the game. The patio had a decent number of guests. There were plenty of servers around, most of them chatting with each other.
We were greeted and seated inside promptly and given water right away, which was great. Then we were completely ignored for about 15 minutes. Our server eventually came to take our order. We all ordered egg or omelet dishes with bagels on the side.
After that, we waited another 40 minutes without a single check-in. Forty minutes! For eggs! No water refills, no updates, nothing. We were starving. I finally got up to use the restroom and passed our server, asking if we could get more water and an update on the food.
By the time I returned to the table, the food and water had arrived, but there were no condiments. No ketchup, no butter, no cream cheese. No one ever came back to check on us, refill water, or ask how the food was.
The frustrating part is that the place was not busy. I could understand delays if the restaurant were slammed, but it wasn't.
To be fair, the food itself was decent. And when you ask for avocado on an omelet, they give you half of a huge avocado, which was genuinely appreciated.
But if you have a prime location in Westlake Village, a week before Christmas, and position yourself as a sports bar where people come to watch games this close to playoffs, the service has to be dialed in.
Sadly, we won't be back.