Daniel L.
Google
I don’t know what my family and I did to receive the bad service we did, but it was terrible tonight.
Response to owner:
Your response to my review makes it clear that you relied solely on surveillance footage rather than understanding the actual issues we experienced. That lack of insight is exactly the problem.
At no point did I complain about wait times for seating or food. If a restaurant provides good service and a quality product, waiting for a table is not an issue. I am unclear why you focused on this, as it was never part of my complaint.
You also stated that our food was “without mistake,” which is simply untrue. The fries were cold and had to be sent back. While mistakes happen and we moved past it without issue, misrepresenting what occurred is unacceptable—especially when you referenced video footage that clearly shows this.
Your characterization of our server is equally inaccurate. She was not “constantly checking in” on us. She was focused on closing duties rather than the needs of our table. My drink sat empty for an extended period while she repeatedly passed by despite my attempts to get her attention. I ultimately had to get up and politely ask another staff member for a refill. There was no shaking of a cup, no rude behavior, and no request for a Diet Coke, despite what your response claims.
The interaction that ultimately led to my review was with management—not over sweet tea, not over side work, but over the dismissive, condescending, and unprofessional way the situation was handled. Asking to speak privately with a manager, calmly and respectfully, should never be perceived as threatening or “odd.” It is standard practice in any well-run restaurant.
Rather than listening, asking questions, or showing concern for either the guest or the overwhelmed server, the response I received reflected poor training, defensiveness, and a troubling lack of basic customer service skills.
This experience revealed what appears to be a systemic issue, not an isolated one. I regret expecting more than fast-food–level service, and I will adjust my expectations accordingly in the future.