Bunty
Google
I had a friend visiting from India after 10 years, and I wanted to make the evening special. Based on the reviews, I made the mistake of choosing Cross Culture.
At first, things were fine. It’s BYOB, so we grabbed some craft beers across the street, and the appetizers were good. My friend liked them so much we ordered more. Since this was his first visit to the US, he asked if our plates could be changed before the main course — something that’s standard in India. I’m usually not picky about plates here, but it was his request, and after 10 years I wanted to honor it. The waiter looked annoyed right then, as if serving us was too much trouble.
We ordered our main course at 8:40pm, fully aware the restaurant closed at 9:30pm. At 9:00pm, we asked for a few more naans — just bread, nothing new for the kitchen to cook. That’s when the waiter lost it. He said, “you guys are killing me.” Shocked, I asked what was wrong, and he ranted that we had been “ordering again and again” and that we should just eat off our dirty plates because the kitchen was closing. There were still 30 minutes left before closing, and again, we weren’t adding anything extra to the main course — just bread.
When I pushed back gently, asking if this was really how he spoke to customers, his reply was: “well, the customer is not always right.” That was the final straw. It was clear he was frustrated simply because we took time to enjoy our beers and appetizers, asked for clean plates once, and then ordered bread later. Basically, because he had to serve us more than once.
I’ve never seen such hostility in a restaurant. This wasn’t a “bad day.” This was someone who carries negative energy and shouldn’t be anywhere near hospitality. He ruined what should have been a precious evening after 10 years with my friend.
Cross Culture completely failed to live up to its name. Respect and service are non-negotiable, especially when customers are paying and tipping 15–20% for it. If you value your time, your guests, or even basic decency, avoid this place at all cost!!