John C.
Yelp
Can't believe what just happened!
I was craving tacos and gave Crush a shot for the first time and the last!
All I wanted was a couple of tacos and at 8:00 on a Thursday evening, I waited until I was about 5 minutes away to call in my order. To my surprise, after giving my order, I was told it would be 20 minutes or so, I almost cancelled my order. When I arrived 5 minutes later, the place was almost empty and my order was up in the window of the kitchen, glad I didn't wait, my food would have been cold. The order wasn't bagged or tagged, see the comments below for why this is relevant.
When I arrived the cashier was on the phone and asked me to wait, no problem, but it now seems odd that he was no where near a computer, etc, so not sure who he was talking to that made me need to wait. I then proceeded to check out and the total was more than I expected. When I brought it up, the cashier changed the total and came up with a strange excuse for the error.
Let me start by saying the prices I was charged and the prices on the website where two different things, that happens from time to time and at least the item prices I was charged were consistent with the prices on the menu board at the restaurant. Not great that the site wasn't updated but I understand and didn't even mention it.
THE SCAM!
When I got home and looked at the bag tag there was a third item on the tag, pic attached, which shows an unpaid phone order charge. So, the "accidental charge", was a charge they tried to add to my order for calling it in, that is correct, if you call in an order, to a an empty restaurant, they try to charge you extra. I'm not sure who would have received the extra money, and on an order larger than a couple of tacos it might not stick out, especially considering they didn't give me a receipt, but how dishonest can you get!
The food was average at best. The chicken taco tasted like citrus, which isn't a bad thing, but that's all it tasted like, there was no seasoning or spice to it whatsoever. The brisket was a bunch of crumbs, good flavor but I would have loved some actual pieces of meat.
I would give them another chance on the food if it were not for the attempt to overcharge me, but given the dishonesty, this will be my first and last visit.
I love supporting local businesses and will always give them every benefit of the doubt, but the experience and the ticket don't lie, they tried to take advantage of me.
So sad!