Christina Sid
Google
Gotta start by saying: the service staff is amazing, the food and drink are great, and this is why I’ve become a regular at Crust in the past few months since its opening in my neighborhood. I’m there at least once or twice a week to watch a game or grab dinner and an after work craft beer. But I witnessed one of the most unprofessional and appalling incidents of a manager berating one of the bartenders in front of both me as a guest and other service staff last night, and I don’t know if I will ever be back after this.
In my many visits to Crust, I’ve always enjoyed the food and drink and excellent service provided by their staff, particularly their bartenders like Kurt and Brian and their servers like Jay. They are knowledgeable, helpful, and seem to genuinely care about their product and work.
But I have noticed on several occasions that some of their managers tend to sit away from patrons, facing the kitchen, and quite often playing on their phones while the rest of staff are working around them. They don’t greet patrons as they walk in, they don’t interact with patrons at all. It seemed odd, but I looked past it because everything else seemed great.
Last night, I was finishing my meal and drink around closing when a manager came over to speak to the bartender and proceeded to get in his face and loudly berate him (in plain view and earshot of myself and two other staff members) for wanting to keep music on while closing up and for wanting windows open during business hours to bring in business? When the bartender asked why the manager refused to have fun at work, she replied “Because I’m working!” And the bartender said “So am I, but I still manage to have fun while I do it.”
I was mortified as a patron but I cannot imagine this experience as one of the staff members to have a manager behave so rudely and unprofessionally to and in front of their subordinates. If a serious matter needs to be discussed, an employee can be taken aside and away from patrons and other employees. I’ve worked in and around the service industry for over 20 years, and this was the most shocking display I have ever witnessed.
Again, I love the service, the food, and the beer, but if this is how management treats their employees, I can’t continue to support such a business. Leader Bar was awful to its employees, but sadly, Crust seems to be masquerading as good while doing the very same.