Crystal Bubbles Laundromat

I've been doing my laundry here for years. No one does a better job, from the smell to the way they fold and pack everything. One time I accidentally left a $100 bill in my pocket and they left it on top of my clean laundry when they dropped it off. Very honest people. Thank you Crystal Bubbles.

Unprofessional. I dropped off my clothes for wash and fold on Sunday morning for pickup on Monday afternoon. I ended up picking up the next day instead, Tuesday evening and to my surprise my clothes were unpacked sitting in a cart. The attendant or owner gave me some excuses that it was raining so they did not have time to pack even though the clothes were already dry sitting in the cart. Mind you, it had not been raining constantly for the past 3 days, just in the evening. Technically the clothes had been sitting all day Tuesday and no one thought of completing the job of wrapping and packing it even though the pickup was scheduled for the day before. To top the lack of work ethic, there was no apology (only excuses made) and no offer to help me wrap and pack my clothes, nor a gesture to partially refund since the job was not completed. Also, I find it frustrating that they take down phone numbers but don't contacts customers when there's an issue; my order was obviously not ready on Monday and they did not notify or do anything about it; a text takes a few minutes to send. This is just another business catering supposedly to the public but has absolutely no care about customer satisfaction, nor understanding of what customer service entails. Wash and fold your own clothes on the premises but do not have expectations about the drop-off/pickup service. There are other better options in the neighborhood.

Rude & dishonest. They kept increasing their prices every time they dropped off my laundry, when it was the same amount of clothes each time. when I asked why, the woman was very rude and then told me they will increase their price every time I use them because of inflation. Then she told me the price was determined by the weight of my clothes, she took a photo to show the scale and it was less than what they were charging me, she made an excuse to justify the overcharge. They should be honest upfront as opposed to surprise fees at drop off. I’m not doing business with unethical companies, would not recommend.

I was surprised you can literally call and get your laundry picked up, as easy as just ordering food and at a cheap price! (: Laundry services delivered better than I expected. The service was great, helpful and friendly. Their washing machines wash a lot more clothes than any of the big-name brands I've been in to. So if you are looking for an honest, friendly business with dependable, fast service and super-decent quality job, that's also inexpensive come here! With their prices, you will be saving money from those other name brands. I will recommend them to my friends for sure. The atmosphere is clean and well lit. The staff always know what they are doing. I will definitely be going back. Definitely surprised by the prices of their laundry and dry cleaning!

Great service, and great people! They found my $150 in one of my pockets while folding my clothes, they told me when I went back the next day and gave me my money :) That was super nice and honest of them! Also in general they are always so nice. I’ve been getting my clothes washed here for years, I highly recommend this Laundromat! 100 stars!

The staff here is great. They are very efficient and since I do drop off, the laundry is always ready when I go to pick it up. I really appreciate their fantastic service.

The best Laundromat in Bay Ridge hands down. A hidden location in plain sight to get laundry dropped off or picked up and done; very affordable and fast. The clothes always come back clean. They also have self-service and free Wi-Fi. The delivery guy is very nice and they even deliver same day if you drop off or if they pick up before 2:00 PM! They are always super happy to help you!

We’ve been using Crystal Bubbles pickup & delivery service for about 4 years now. They’re very quick with turnover and our clothes come back clean and neatly folded. We’ve also had dry cleaning here for suits, shirts, etc. Aleays have come back looking good. Everyone from the people on the phone to the delivery driver are very friendly. Prices are competitive as well. Highly recommend!