Delanne M.
Yelp
Cubaneo
It's probably best to dine here by youself or with one other person, since they ignore the fact that your group is dining together and prepare and serve each order for your table as it comes up. They do know who is dining together, because you order on your phone with the QR code for your specific table.
So, our group of six got our dinners at four different times. One order was the wrong item and had to be reordered. When the girl was serving this same person, she spilled the drink. She dabbed it with a towel, leaving the table wet and a puddle on the floor, which was never cleaned up.
When I tried to order usung the QR code, the app required that I set up a Cubaneo account. I didn't want to do that, so I had to do a verbal order anyway.
I asked the group if it was OK if I got the BBQ ribs because the menu said they take 25 minutes. A male server said, "Oh, it won't take that long," so I ordered them. At least a half hour later everyone else was finished with their meal, so I said to the girl serving us, "Don't forget the ribs. The order will be free, right?" (The tab was $21 plus tax.) She smiled and said "Yes."
After we left and were walking to our car the male server caught up with us and said to me, "You didn't close out your check." I told him the girl agreed it would be free because everyone else was through eating and I still didn't have my meal. He said, "She doesn't know English." I said, "They should have waited on the other orders so we could eat together, so the ribs should be free." I did leave a tip on the table. He didn't argue the point and returned to the restaurant. I wouldn't have ordered ribs if he hadn't said they would take less than 25 minutes and my friends would all be done with their meals.
Five of us liked our dinners, but the friend who got the steak said it was nothing special. The ribs were tender and tasty, served with rice instead of fries, at my request. Nothing else came with the ribs, such as a Cuban version of cole slaw. Those who ordered drinks liked them. Maybe the trick is to order before you get to the restaurant if you're getting something that takes a while to cook, and your dining partners are getting something quicker. Or ask them to serve your group all at the same time or within a few minutes of one another.
I'd probably go back with one or two others. The servers were nice, but they didn't manage a group of six well.