Meagan C.
Yelp
This was my third time eating here in the last 6 months. The first time was incredible, hence the next two visits. At our first visit, our party of 10 had a great experience, enjoyed the food, & the service was timely, kind, helpful. We had a couple of different appetizers, including the onion shoestrings, which were complimentary for our first visit. Everyone at the table ordered something different, & everyone enjoyed it.
Our second visit was with my family from out of town. I raved about our experience & they wanted to try it for themselves. This experience was the opposite of our first. While the food was good & the server was kind, she was never nearby & 2 of my party of 5 didn't get their food until everyone else was finished. A manager discounted some of the food, although that wasn't the goal. We just really wanted him to know that perhaps some of the staff needed a little extra training.
Our third visit was a party of 8 for Father's Day. We were sat outside where it was incredibly hot & the sun beamed on us the entire meal. Our server was very sweet, but also a little hard to find when we needed her. We never did get the tortillas & butter we were supposed to get before the meal, although it was mentioned many times. One person ordered the special & received his food long before the rest of us. He finished before anyone else got salads. We ordered a queso appetizer, & when it finally came out about 20 minutes later, they didn't bring us any chips. That took another 5 minutes. I want to reiterate that the server was very kind. I just think she may have needed a little extra help! Fast forward to when we get our salads, the meals came out almost immediately afterwards. That wouldn't be that big of a deal, but 3 out of 6 meals (the 7th has already been eaten) were very cold. The food had to have been ready for quite some time & just never brought to us.
I'm writing a review because this wasn't something that I wanted a discount for, or something that I wanted to make a big stink about. I do think that there are some very big kinks in the service department that need to be worked out. I hope this improves, because the food really is good.