Valerie V.
Yelp
Me and my two girlfriends came here, my gf ordered a drink for me that I wasn't aware of, so I asked the bartender, Jay, if I could take the drink Togo since every restaurant I've been to does this since covid. I was clear in my question and she was clear in her answer- yes. When I reminded her once, she said ok, went about her job. Reminded her a second time, she finally said "we don't give drinks Togo". She said one thing twice, and changed her story which was strange. She didn't throw the drink away, which clearly was an indication that she was going to pack it. I asked if she could pls remove the drink from my friend's tab since I didnt touch it, but she refused. I said "fine I'll drink it". She said, "you said you couldnt, so i wont give it to you." At that point, I was fine to drink it, which was not the bartenders call at that point. She seemed to be taking this to a personal level. Maybe she felt embarrassed for saying one thing and doing another, being called out for it.
I said "no restaurant or bar has ever not removed a drink from a tab that wasn't touched." She said we don't do that.
So,I asked to speak to a manager bc usually, they have common sense in todays world of customer service, very sad. She said "I'm the manager!" Then she called me a Karen lol. No good manager is as unprofessional as her to call a customer names in this situation. I told her she was a terrible manager because she didn't even understand how to defuse a situation, which is a basic hospitality management skill.
I said that her calling me a Karen was a cop-out for not wanting to give good service and taking responsibility for what she said.
She tried to change the subject by asking me what I had in my bag, it was a seltzer and closed wine bottle I had as a gift from someone I met up with before, and of course she held it against me to try and kick me out, changing the subject from her embarrassment.
Jay is not a manager who knows how to defuse a situation or act professionally, putting her emotions aside. I've been in the hospitality industry in the past for years, and this truly is a terrible manager. I feel bad for the employees at Curfew.
I believe any business is doing terribly to have to charge ppl for drinks they didn't touch or didn't order. Its customary to remove it from the tab, but Jay was treating the situation unprofessionally.
I do not recommend this place only because the "manager" will not take care of you in an event that something like this happens, and she will make it worse. This place doesn't understand that customers are the reason they have a job and should treat them with more respect. Jay should do something else if she's miserable as a manager at a bar.
Rarely do I ever have conflict like this anywhere bc ppl tend to care and want to be fair in their business dealings, also use common sense. Not Cerfew, not Jay. She also seemed like she was hating on my friends and I bc she wouldn't even allow my friend to use the restroom after that. She was just searching for any excuse for us to leave. Completely rude and unprofessional.