Philip S.
Yelp
I have to give them an A++ for customer service.
Recently, I bought a combo pack of cheeses from www.woot.com (a "deal-a'day" site).  I bought it for my wife, a cheese nut, for Christmas.  This combo pack included several of the Cypress Grove cheeses.  Before buying, I searched all over the product page, read customer reviews from those who had also purchased the cheeses, but could find no information about whether the cheese needed to be refrigerated before opening.  I assumed not, and hit "buy now" with my mouse.  About $50.
I received the cheese about a week later, in a box, with no cooling items inside or warnings on the outside about refrigeration.  It sat in my home office for 2 weeks before I went to wrap it last night.  I noticed that the box had a grease stain on it, and that a couple of the shrink wrapped cheeses inside were oily on the outside (didn't see any holes in the packaging).  I wiped them clean, sealed in zip lock bags, and packaged in Christmas paper.  I noticed the cheese packages themselves said "keep refrigerated".  
I then called and left a voice mail with Cypress Grove's customer service, inquiring whether it was safe to eat the cheese and if it indeed needed refrigeration (and if the 2 weeks of room temperature had been bad).
This morning (the very next morning!), I received a phone call from Charles, who warned me not to consume the cheese, and that it should have been refrigerated upon receipt :(  However, he offered to send some replacements - WOW!
1) Quick response time
2) Replacement of a product they didn't even sell me
3) Timely free shipping to my in laws' in time to save Christmas
I haven't even tasted the cheeses (can't wait!), but the customer service associated with the brand has far exceeded expectations.
Well done and thank you again!