Christopher M.
Yelp
The store itself is quite nice: well-stocked, clean, fresh items, some interesting prepared food items, cooking demos/tastings, a space which is relatively easy to maneuver and find what you need, and some items which aren't even that overpriced, especially for this chain of stores.
My problem lies with the majority [note: not all] of the staff. Reason being, I do not consider this to be a normal (even for NYC) shopping experience. This is a grocer who markets to upper class clientele, and prices things (mind you, also stocks some very nice items along that line) accordingly. You know this when you walk into one of their stores, especially on the UES. However, for me, if I'm making the active choice to support this establishment and their pricing, AND to be nicely dressed while shopping, I expect the service I received to be on par with said prices.
Of the approximately ten employees with whom I had some sort of interaction, only three of them even acknowledged me. One was walking by, made eye contact, and appropriately said hello. The gentleman at the butcher counter were quite accommodating, going so far as to come out from behind said counter and walk me to the item I couldn't find.
Other staff, whom I politely wished good day or said hello, just stared at me, gave me the once over, and one even rolled his eyes and shook his head at me. The cashier didn't greet me, threw items in the bag, and didn't thank me for shopping with them; I get that base treatment at Trade Fair or Key Foods in Queens. And the bagger looked directly at me before walking away to do something else.
Why this was all an issue for me? I received that treatment (and/or lack thereof) and then watched the exact same staffer turn around and give proper treatment to clientele who obviously matched the store's target clientele base.
I'm not a shopper who expects any kind of royal treatment; simply equal treatment, and service matching that for which I am paying. Since the quality of all products I purchased was excellent, I encountered some quality staffers, and I like their pre-order/pick-up option, 3-stars is a fair rating. However, this could have easily been a 4-star experience otherwise.