Megan C.
Yelp
I loved Daily Op - their food is fantastic, creative, inspired. I loved Daily Op so much, my partner & I decided to get married there.
I reached out to them in May '22 to inquire about hiring them as our caterer for an October '23 wedding. Dave Schrier - one of 3 owners - let me know that while they had done catering in the past, they were no longer planning to do off-site work in '23, & only host weddings in their space. While they were new to this, my partner & I were into the idea. We had an intro call with Dave in late May, & I reached back out two weeks later to confirm that we wanted to lock in the venue & date. He let me know that to make it official, we needed to come chat about details in person at the restaurant, but in the interim, our date would be held for us.
Communication with Dave is intermittent at best & requires frequent follow up, but I recognized that their first priority is running a restaurant. I was planning to hire a coordinator to deal with the details, & communication can be overcome, so I was patient & accommodating. I'd suggest days/times to meet, those days would start to come & go with no response. When we finally met in early July, we came prepared with supplies to take notes & a blank check. Our planned time comes & goes, still waiting for Dave to show despite confirming that day, & he ultimately arrives over an hour late. Deflated, we pushed through & managed to get excited again. We discussed details & next steps, & asked about signing contracts or putting down a deposit. Dave assured us - no worries! No need to deal with that now, let's talk in the fall to start planning our menu, finalize cost, & get the deposit. We confirmed, as we came prepared with a blank check & we were more than ready to commit, Dave assured us it was not necessary.
I reached back out to Dave at the end of Sept. - when we planned to reconnect. We wanted to plan a time for the coordinator we hired to come check out the space & give us a chance to chat in person. We went back & forth - similar to other comms, I'd send availability, it would start to lapse without a response from Dave. On Oct. 11, I finally just asked to get Dave on the phone to try to find a time that way, assuming it would be more fruitful, & we agreed on the next day.
Two hours before our call, I get an email from Dave, letting me know that something had come up. No, not for the call. For the wedding. They can't host it anymore - they received a personal wedding invite for the same date as our wedding a few weeks ago. We had been planning our wedding with them for the last 5 MONTHS. Dave didn't even have the consideration to give me this news on the call we already had planned. We get on the phone regardless, & the conversation that ensues is infuriating. Dave spends the call telling me that my memory is incorrect, which is mind-boggling because everything we have in writing points to my memory still serving me well. He did mental gymnastics telling me I got it all wrong, how they "typically do this" when I received absolutely none of those details - whether in writing, or in person. Despite agreeing on this time, he still rushed me off the call because he had to go pick up his kids, which is incredibly reasonable, but I imagine it happens at the same time every day, so Dave clearly did not care about his planned conversation with me to actually hollow out time to talk.
We try to figure out how to make this right with our planner, who has worked with Daily Op in the past on other weddings. Incredibly, her email to them was just completely ignored - which I guess does demonstrate how much respect they have for others in the wedding community. We wanted this so much, we decided that we could put all of this aside if they could just make it right & honor the commitment they had made. They came back to us with a laughable offer - to only rent their space - which if you recall the first sentiments of this review, the food was the reason we wanted to get married there at all. I put together a detailed response of comms we had to date, all notes we had from planning, & even gave them ANOTHER opportunity to make it right. When I finally got a response, it was thoughtless, dismissive; Dave could not muster a shred of empathy, & I can see now that this was totally evident in the way he didn't prioritize us whatsoever despite being willing to throw thousands of dollars at them & give a great deal of trust on one of the biggest days of anyone's life. They cannot even put together a thoughtful apology.
So - you want a decent meal in Easthampton? I highly recommend Daily Op. You want to plan a big event like your WEDDING? This is not it. These are not the folks you want to support you in planning such a huge, meaningful event. I hope that anyone reading this makes a wiser decision than I when it comes to considering Daily Operation for their wedding. You also deserve better than they are willing to give.