Vivianne S.
Google
I would like to express my dissatisfaction regarding the lack of compliance with the business hours of this establishment. According to the information provided, the store should be open at the scheduled time. However, on two consecutive days, September 8 and 9, I went to the location and found it closed, even during its advertised operating hours.
This situation demonstrates a lack of professionalism and respect for customers, who rely on the stated opening hours to plan their visits. Not honoring the announced schedule causes inconvenience, wastes time, and damages the credibility of the business.
Furthermore, when I tried to address the issue, the employee was extremely rude, which only made the experience worse and completely unacceptable. Courtesy and professionalism are essential when dealing with customers, especially in situations where the business itself has failed to meet expectations.
Additionally, if there are any changes to the regular business hours, the establishment could at least notify customers in advance by updating online tools such as Google Maps or social media. Since most clients use these platforms to find the location and check its availability, providing accurate information there would help avoid frustration and maintain customer trust.
I kindly request that the establishment ensures consistency and adheres to the official business hours, while also using digital platforms to communicate any changes clearly and promptly, and that staff are trained to treat customers with respect at all times.