Kristin Kawazoye
Google
Walked in and was pleasantly surprised by the beautiful atmosphere. We were very excited after seeing this place opening up, as we live nearby and would love to have another great place to eat in the neighborhood. Unfortunately, as we walked in it was clear that the staff had very little understanding of what they were doing. There were several workers at the counter, none of which acknowledged us until several minutes of awkwardly standing watching them as they talked amongst themselves or just not focusing on the line of people building up. Eventually one man asks what we want, two slices of pizza. As he puts them in the oven to warm up there's a crowd of people building by the register and we wait for somebody to look at us again since there were still other things we wanted to order. A minute or so later the same guy comes back up to us and just looks at me, so I tell him I want some breaded mushrooms. He then turns around to get them. A woman then asks if we have already ordered and we say yes, and so she turns away to talk to somebody else. We stood waiting for the guy but he didn't come back, so we went to sit down. Eventually I see him walking out from the back holding the mushrooms in his hands.... To then throw in the deep fryer.... Why he took so long in back, or why he was carrying them all that way from the freezer to the very front is unknown to me... Then eventually our pizza is called out, I walk to to grab it and the guy who called out our pizza is just staring at the guy who took our order, while I just wait there for somebody to just give us our food, finish taking our order, and to let us pay. Slowly he walks over, grabs the food and walks back to the register. At the register is now a woman who yells to a customer behind us, and interrupts the guy taking our order to cash the other customer out... We wait and eventually pay and go sit down. Additionally, the same person who was taking our order also was working the register for us, even though he was handling our food will his bare hands. We were given everything in to-go containers because nobody asked us if we wanted to dine in or eat out.The breaded mushrooms were good, but for such a beautiful restaurant I was expecting fresh, not frozen. The pizza was not fully heated and the dough was way too thick. Decent prices for the food size, but horrendous service and the food didn't really fit the quality of the presentation the restaurant. There seems to be a lot of disconnect between staff, menu, and the vision. Very disappointed.