Saad K.
Yelp
1 Star
Unacceptable Experience at Dame's Chicken & Waffles - Raleigh, NC (530 Foster St)
We visited Dame's Chicken & Waffles at 530 Foster Street, Raleigh, at 10:00 AM with a friend and his 3-year-old son. From the moment we walked in, the service was indifferent at best and downright dismissive at worst. We were denied a table in the center of the restaurant without any explanation, even though there were clearly open seats.
When we finally sat down, I politely asked to substitute the waffle (which I medically cannot eat) with 3 eggs instead of 2. The server sharply replied, "We don't do substitutions," with zero flexibility or care. We let it go and placed our orders--or so we thought.
Over 40 minutes later, we still hadn't received any food. I went up to the server to ask what was going on, and she was completely clueless. Eventually, we realized she never even entered our order. Meanwhile, another table seated 10 minutes after us had already received their full meals. No apology, no acknowledgment, no attempt to fix it.
We left and went to the food hall next door, where the experience was infinitely better--faster, friendlier, and far more professional.
This was not just bad service. It was a complete failure of basic competence--made even worse because we had a small child with us. It reflects a lack of training, poor management, and a complete disregard for guests.
I will never return to this location, and I strongly urge others to take their business elsewhere. A restaurant is more than just its menu--it's the people and the experience. And here, both were a total disaster.