Jahmera R.
Yelp
Food:
For the price point was not impressed. The individual ingredients did not taste well seasoned and the balance of the mac patties were unfortunate. For context I ordered the ox tail mac patty and the jerk chicken mac patty. The jerk chicken was loaded with protein and mad it difficult to enjoy the layers of each ingredient. The texture of the protein itself was soggy and unflavoured. Meanwhile, the oxtail lacked oxtail tremendously! To the point I forgot i was eating oxtail. The patty was assembled sloppily with concentrated areas of mac and cheese, sauces, beef patty meat, etc. Each bite was as though you were eating one ingredient a time. Not a full robust of flavour and profiles working together to make a memorable bite. Considering the price point, unacceptable! A huge contention for me was NOTHING was freshly made. Everything was pulled from a subway style line and assembled on a rather messy and unkept line. HIGHLY unacceptable as I could only imagine how long those ingredients have been there. For the price point, nothing is made to order and prices should reflect this. The ingredients did not taste fresh and the beef patty was most likely freezer bought, the meat was also unflavoured and was extremely concentrated in one area of the patty which made it extremely mush.
Service:
When walking into this establishment you're greeted with a sign that highlights the viral-ness of the business. For the amount of traffic it's extremely unacceptable the lack of staffing there. It was one woman behind the counter taking orders and assembling sandwiches which made the wait time longer than necessary if appropriate staffing was employed for their "viral" location.
Atmosphere:
Adding to the wait time guest are crammed into this tight area with no seating provided nor central air. There is a sliding door style entrance which remained closed on a rather hot day. 90 F to be exact. The space provided to enter was a the fraction of the size of a normal sized door. WHY?!?! This absolutely cut off the circulation of the space making for a code violating and dangerous space if a necessary evacuation occurred. I felt extremely unsafe in the rather sketchy urban environment with little room for escape routes due to the tiny entrance. The CO2 built up from the guest made me dread waiting in this space. As customers waited in this sauna for the cashier/line cook in dead silence, you can notice the steam building on the surfaces and beads of sweat on customers forming, visible with a naked eye. Each minute felt like you were standing on the MTA, shoulder to shoulder, during rush hour minus the central air. Again unacceptable considering the price point!!
Overall this restaurant exudes how sensationalism and media presence takes the place of quality food and service. I would not recommend and more than ever will be wary of viral food.
UPDATE.
After reading the replies of the owner on other complaint I can assume this establishment is benefiting from being viral and will probably degrade in the little quality they have over time. Moreover, will do little to improve their operations. It reflects greed, money grabbing, and poor customer service. Know who you're supporting!