Aaron G.
Yelp
We arrived today around 11:30 am to try the Dave & Buster's and the bad experience started as we entered. They only had one person checking people in for the play cards, so the line was long. While my wife got the cards settled, I went to get a table so that we could be to eat. I went to the hostess station and asked for a table for five, the male asked if I wanted to sit in the bar area as they had tables that seated 6, I told him no, I wanted to sit in restaurant. He continued to try to convince me to sit in the bar, until the hostess told him to get a table ready for our party. It seemed like he just didn't want to fix the table, he would rather us not inconvenience him by using a table that requires setting up. We were seated and sat and waited a good 10 minutes before anyone came to get our drink order. Mind you , there were only about 1/3 of the tables with customers, so it wasn't like they were overwhelmed. After getting our drink and appetizer order, another 10 minuets goes by before our drinks came. We ordered 4 sweet teas and one water with lime, we got 4 sweet teas and a sweet tea with lime. She took it back and another 5 minuets go by before the water arrived. About 20 minutes after the water arrived, the appetizer arrived. We ordered the large sampler platter, and everything was cold except for the stuffed pizza rolls. While waiting on the appetizer to arrive, we ordered our food. Two orders of fish and chips, an order of salmon, chicken parmigiana, three garden salads, and the ribs. The waitress came back after 10 minutes she came back and told us the ribs would take 20 minuets to cook, as they were out. We said that would be ok. Then she came back and said that there wasn't a garden salad, that we would have to order a salad with chicken and take the meat off. I asked for a menu and showed her where the garden salad was there. She said "Oh", but it was in the machine to put it in. They brought the fish and chips, salads, which they didn't have thousand island after it was told to us as having it, and the salmon. This was at 12:48 and we called the kids to eat. They said that the rods would be 20 minutes more. I asked for malt vinegar for my fish and chips, as that is how you eat it. I waited on the vinegar before I ate. 25 minutes later, after asking 3 times, the vinegar arrived. I put it on the fish and took my first bite, and it tasted great for cold fish. The chicken still had not arrived so three of us had our meals, two didn't. Around 1:30 the chicken arrived, with the promise of ribs still in 20 minuets. After she tried the chicken, it was raw in places, so after that we called to talk with the manager. We told him about the chicken, having to eat the cold fish and chips, and the lack of the ribs. He did apologize and said that he would get the ribs. He said that he wasn't going to charge for the ribs, and we asked if he was going to charge us for the raw chicken. He answered but I didn't hear him as he was walking off as he answered. We waited another 10 minutes and asked for the manager again to find out about the ribs. He said he would go get them, however we watched him go sit at the end of the bar and do nothing. It is 2:00 and still no ribs. We arrived at 11:30, so after 2.5 hours we still haven't gotten all of our food. The manage finally got up, to go eat himself, and we are still waiting for our food. We have given up on the ribs and are getting the check at 2:20pm. The bill came and they charged me for the tea that they took back and exchanged for the water, she took the bill back until the manager comes. The actual manager came and listened to our issues and talked with us and said that he would take care of the check and get ribs if available. The manager fixed the the bill and charged us for only the things that were good. He gave the kids game cards and we are still getting the ribs. I raised my 1 star to a 2 star, and will give them another chance once they have been open a little longer.
Now the tea issue. We had 4 sweet teas, got one found of refills, and then they were out of tea. We waited 30 minutes to get tea, and anyone that has seen tea be made in s restaurant knows it doesn't take that long to make.
