Dave's Hot Chicken

Although I understand mistakes happen customer service should be seamless when visiting any establishment. Customer service is a big part of the face of any company. Today was my first and last time EVERY visiting Dave's Hot Chicken. I am not from Texas and where I am from there is no Dave's Chicken when I learned of this business here I decided today since I was in Mesquite are to visit for lunch. I came through drive through and was asked was this my first time I placed my order which was the number 1 mild, my total came up to $11.98. I normally use my card to purchase but because I had cash on me I decided to use cash and I handed the cashier 20.03 after handing her the money she left the window open, so I was able to see her and as I was watching her she was looking confused as to what to do with the .03 cent. After a minute or so she hands me back $7.03. I looked and said I gave you $20.03 so that you could give me $7.05 she proceeded to argue with me and say, "no it's on the receipt", I said " I gave you $20.03 so that I could get a nickel and she just stood there now looking at me light a deer in headlights. I then said you still did not give me my correct change you gave me $7.03 and based off what you entered in the cash register you put I gave you $20.02. Long story longer It would be most important have people working with great attitudes and then not only that someone who can do basic math. After I said to her "you know, never mind don't worry about it" she looks at the girl that was standing next to her and they both just started laughing as to if this was a joke or something!!! So, after that disaster I get all the way back to the office only to open a container of OLD MESS!! Not only was the chicken not fresh but it looked as if someone took chunks out of the chicken. At first, I said maybe it fell off, but no this is extremely unacceptable!!! I am beyond frustrated due to me wasting my gas, money and time to come patronize an establishment that plays around not only with customers money, but their food and the staff is SOOOOOO unprofessional. I will never eat at Daves Hot Chicken again this was the WORST first experience ever!!!!

The whole experience was really good! We came on the free slider day. The whole staff was friendly and accommodating, even though the line started outside it moved very fast. We also got our food very fast and it was fresh and hot and correct. The food was piping hot and delicious. The fries were hot crisp and fluffy on the inside. Great experience! Keep up the good work 👍🏼👍🏼👍🏼

It was burnt and not fresh and fries are cold and soggy.. . I’m so disappointed me and my sister come all the time never had a problem until now. We was waiting in drive thru for awhile because we though it was gonna be fresh. But it was not.. I would like a refund or a replacement.

If you have something bad to say about Dave's Hot Chicken or their Mac-n-Cheese... I dont need to know you. I had 2 HOT TENDERS and 1 EXTRA HOT with a side of Mac-n-Cheese. It was all great! The server who took my order was polite and attentive. The food was served timely and prepared to juicy spicy hot perfection. I have a new chicken place!!!

I love this location, the food is delicious and the customer service is beyond lovely. Everyone there is extremely accommodating! Alberto is very attentive, Lourdes makes sure the food is on point and Nathan at the register is so friendly. Great place to eat!

Had been wanting to try this place but all locations were too far. When this opened up me and my son went during lunch. Food was great. Told my wife about it(she loves spicy food) and we went a second time 3 days later. This time was better just because the gentleman at the counter was very helpful with ordering and explaining the spice levels. He was cleaning when not helping customers and when our food came out it was perfectly seasoned and cooked. New favorite chicken spot definitely recommend, its just a good place to eat thats clean and has friendly staff. Will for sure be going back

First Time Going To Dave’s.. Customer Service Was Great , Food Was Just As Good As Advertised But Next Time I Definitely Have To Try The Mac Nd Cheese.

My first time going to a dave’s hot chicken, the chicken was spicier than expected but fries were amazing. It was so good has to take some home for rest of family to try!!

Stop in first time to eat here. Got chicken slider and fries. Really good and tasty. Nice surprise with a nice price! I'll be back!

Food ok Service is really trash Ambience is really trash Took forever to fix my food and it wasn't even crowded Didn't put no sauce packages in the bag Please I repeat please do not spend your hard earned money here

EDIT: It wouldn't have been so frustrating if we hadn't driven 2.5 hours in the rain just to be let down by the service. We even had to re-buy the tenders just to get the correct sauce something that should've been fixed properly the first time. The food itself was okay, just not on the level of other locations I've been to. They put the wrong sauce on my tenders, and when I tried to explain, they insisted it was right until I showed them. When they "fixed" it, they didn't remake the tenders they simply poured the correct sauce over the wrong one. On top of that, the music in the kitchen was blasting, and with the lobby music going too, the noise was just overwhelming.

Messed up my order twice in a row when I at first asked for mild and they definitely did not make it mild and even denied that the messed up and then when they handed me the new box it was STILL not mild and the service was horrible i definitely will NOT be coming back here ever again

Disappointed with the Hype If I could give zero stars I would!! I really wanted to like Dave's Hot Chicken, especially after hearing so much about it--but honestly, the food just didn't live up to the expectations. The chicken was overly greasy and lacked real flavor beyond just being spicy. The heat felt like it was there just for shock value, not something that actually added to the taste. The breading was soggy instead of crispy, and the meat itself didn't taste fresh. Even the sides were underwhelming--fries were limp and unseasoned, and the slaw didn't do much to balance the meal. I left feeling more disappointed than full. Service was okay, and the vibe was fine, but at the end of the day, it's the food that matters--and unfortunately, it just didn't deliver.

Food came out fast fresh and delicious , great customer service! Love my slider and tender I got an extra hot tender me and my boyfriend love this place! Angelica was really kind and very efficient!

Don't recommend. Long lines . Waited just to get home and see NO chicken was in my sliders . 0/10

I have been to this location several times and for the most part, the food is great, and the orders are usually accurate. Out of 5 orders, they made 2 mistakes. Not small mistakes, they gave me entirely different orders. As far as quality, it is not the most consistent. Sometimes the food is hot and fresh and sometimes it's very obvious that the chicken wasn't fried recently. It can be slightly soggy, which is frustrating because when the food is fresh, it's really good. They do like to skimp on the Dave's sauce though, which is frustrating because it's really good. If this place can improve on its consistency, it has the potential to be 4-5 stars.

I found out about this place on social media. The reviews were positive for the most part, and it looked good. I had to drive a half hour to get it! In my opinion, it was definitely overhyped AND overpriced. But that's not the kicker. After eating from this place for dinner, my entire family of five got violently ill. We were all throwing up, and had bad diarrhea. First and definitely the LAST time I will be eating here.

Horrible service. Was so excited to have a Dave's hot chicken near by! I went by the drive thru today no one answered me. I kept saying hello hello hello I was there roughly 8 minutes until I decided to pull up to the window. I asked if their mics work she answered rudely "yes". They took forever to give me my card back I made a signal to them and asked if they've charged me yet employee said no so I asked for my card back and left. Staff was very rude and long line at the drive thru all while ignoring cars in the drive thru ! First and last time coming to this location.