Billy K.
Yelp
I went to this place at the recommendation from my hotel concierge. For starters, the ambiance is great. Its a 400 year old house in Amsterdam, and is perfect for romantic dinners. I was seated promptly, was 1 of 5 tables in there, and the wait staff was attentive. I ordered the 8 course as I wanted to try everything, and my initial courses came out promptly. I can't drink wine, so I asked for some Irish Whiskey. The waiter had a difficult time understanding which of their whiskeys was Irish. I get that this is a mainly wine place, but surely you'd know which of your 5 whiskeys was Irish. I had a glass or two, and the waiter would ask if I'd like another when I was empty.
As the place started filling up, the service got markedly slower. The wait staff started running up and down the stairs to attend to the guest upstairs. They started talking to each other across the room at more of a hurried pace. They were in the weeds. I paid no mind as the food was AMAZING. Seriously. I wish I wouldve loved the rest of the experience because the food was to die for. Anyway, when they got in the weeds is when the problems started happening. I was served course 6 of 8 at around 2 hours and 15 minutes after I had gotten there. It's not that it was a prolonged experience that made me mark them as 3 stars. It was the fact after about 1.25 hours in to my time there, they stopped asking me for drinks. They stopped filling my water. They stopped coming to the table to pick up dishes. Hell, they never cleaned the crumbs off of my table the entire time I was there. The only came to the table to drop off new food.
My whiskey glass went empty for about 15 minutes. I made a comment to the matre'd that I'd like another Whiskey, I'd been dry for a while, and (jokingly) suggested they bring me some in one of the large wine aerators filled with Whiskey. I figured those were subtle enough hints to tell them to keep them coming, but after that one, 20 minutes had passed and no one came to me to ask about drinks of either Whiskey or Water.
At this point I had just finished my main course, I could barely maintain a buzz, and I decided to give up. I asked for my check and did not partake in the last 2 courses. On the way out I told the matre'd that I was disappointed in the service. He assumed I was talking about how slow they were -- which truthfully was not an issue for me -- then in a patronizing manner explained 'this is fine dining sir, it takes time'. I explained to him I was disappointed that they couldn't keep my glass of whiskey full, when they were so eager to ask others about more wine, and he told me 'this is Holland sir, we don't ask you for anything, you have to ask us if you want something'. Now, I don't know how much of that is true - especially since they were attentive to me in the beginning of the meal, I've been here only a few days, but if it is then I feel bad about fine dining in holland. Having to chase down waiters any time you want your table cleaned off or your water refilled is frightful.
I'd suggest going here when they first open. The food is really top notch -- but stay away during normal dinner hours. They really drop the ball when the pressure is on, and don't own up to it.