Kayla Olson
Google
I'm writing this on behalf of my sister, who had a disturbing experience at this Del Taco location. While going through the drive-thru, she handed her card to the cashier, who then pulled out her phone and held it near the register—right next to my sister’s card—as she was swiping it. She couldn't see what the cashier was doing with the phone, and it immediately made her uncomfortable. In a time where identity theft and card scams are incredibly common, that’s a serious red flag.
When she spoke up and said it made her uneasy, the cashier brushed her off and said, “You should have alerts on your card for scams and stuff.” That response is unacceptable. There is absolutely no reason for a cashier to have their phone out during a card transaction, especially so close to a customer’s payment info. It looks shady, it feels shady, and it opens the door to potential fraud.
If Del Taco cares about customer trust and safety, this behavior needs to be addressed and corrected. This isn’t just a bad attitude—it’s a risk to people’s financial security.