Leiko R.
Yelp
This is a review based on service only. Upfront, the shop sells drinks, sandwiches, muffins, etc. The short guy that was working the register (he also bussed tables) is EXTREMELY RUDE. He definitely forgot that paying customers fund his salary. He has no customer service skills, at all. Zero. I witnessed him treating an elderly couple as if they were "less than" just because they had trouble with settling their bill. Instead of helping them like normal, considerate servers do, he rudely repeated himself saying, "JUST FOLLOW THE PROMPTS! YOU WANT TO LEAVE A TIP?" I was going to help them but they figured it out. I hope they left $0 tip.
Then it was my turn to experience his "service." I like my coffee hot but let me tell you, their coffee was very hot. The heat passed right through the sleeve around my cup. When I told him that, he looked at me like "what am I supposed to do?" Well duh, either another sleeve or cup would help. Geez.
I also ordered a to go cup of steel cut oats. I make my payment for the coffee and oats and wait. And wait. And wait. Crickets. This server does not return to the checkout counter for almost 20min. Meanwhile a line is building behind of me. Once he decides to return, he asks me if I need anything else. Ummmm well yes, I'm waiting for my oats. That's when he barks, "you need to stand on the side cause there's others behind you." Oh my goodness. Mr. Rude, we have not seen you for the past 15 minutes. Could u not see the line???? Some folks walked out and left.
A gracious customer behind me told Mr. Rude that he needed to be nicer. Thank you kind gentleman. As for Mr. Rude, find a job that is not service oriented. Future customers will be happy.
If you see this guy, walk to another coffee shop before you head to gates D at PDX.