Detroit Marriott at the Renaissance Center

We stay every year for the Detroit Free Press International Marathon. Each year it looks a little more run down and dirty. Items in the room were covered in dust. The glasses in the room had a bug in one of them. The view was fantastic. The bed and pillows were extremely comfortable. We travel with many friends running the race and all stay at this hotel. Staff is inconsistent on what they tell guests. Some get a late check out, some do not. Some have to be out by 1130, some by noon. Consistency and cleanliness would make this stay better. I was happy to see Illy Cafe has replaced the Starbucks.

WOW, what a gorgeous place for our daughter's wedding & reception. Our daughter and her husband planned everything themselves and chose the Marriott Renaissance. The wedding coordinator and her assistant were excellent. The views from the 72nd floor were incredible. The food (especially the scallops and short ribs) and service were terrific. Beautiful flowers, two fun photo booths, two bars, and great DJ: all fabulous. Staying at that hotel made it easy to get to the venue. You can get a block of rooms at a discount for your guests.

This hotel is really beautiful . The atmosphere, location, clean rooms. Friendly employees. Saeed the amazing helper he made my whole stay easy and convenient. The food was also really amazing. Congratulations on an amazing 5 stars experience. This is mainly contributed to Saeed who helped find my way around.

We got moved here from the westin book Cadillac during a marathon weekend:||CON: Small room. Dirty carpet. Small bathroom. DOUBLE BEDS. There were crumbs left over when we got there from last person. The hallways were HOT. Cleaning staff were sweating. It was very old and outdated. Staff were not very friendly (I felt like I was bugging them when asking questions) |HUGE hotel. You will get your steps in! Lots of cool stuff to look at. ||PRO: good location. Close to tunnel, downtown amenities and waterfront. ||Would 10/10 not stay again. I’d take my money and go somewhere else.

The Marriott was a really nice hotel for a conference—very big. I arrived very early, around 10 a.m. and was pleased that a room was ready for me so early. I was even more pleasantly surprised when I was upgraded to a huge suite on the 64th floor with city and river views. ||There were a few cons to the big, fancy suite—the bed was a murphy bed, and there weren’t any lights near it—I couldn’t lay in bed and read before going to sleep as I usually do. There also weren’t many outlets in the room. There wasn’t a traditional desk, just a huge round table in the middle of the room, so there wasn’t anywhere I could plug in my computer. Also, the TV was in kind of an awkward spot—you couldn’t see it well from the bed, but couldn’t see it at all from the couch. Finally, the bed was hard as a rock—I almost moved over to the couch. This was very unusual for a Marriott hotel—they usually have fantastic beds/mattresses. ||The conference meals were generally very good. The hotel bar, however, was crazy expensive—it was $9 for one High Noon can. But overall, it was a great place to hold a conference.

The staff was extremely friendly and helpful. The rooms, hotel, restaurant and conference rooms were very clean. The carpet was pretty gross. The gym was awesome and the staff was very nice to provide me with water. The conference room was good. The food was pretty good for our meetings and the views were spectacular of the city and the water.

The view was absolutely stunning! We loved Fuel restaurant as well! My only complaint was the service. I’m allergic to Down Feathers and most hotels only have Down pillows. This one had Down pillows and a blanket. I have a growing allergy to Down and wasn’t prepared for my asthma issues that were going to occur. I didn’t know they had “feather free” rooms until after we were there. We tried to call the lobby from the room phone to put in a pillow request, but the phone was broken. So I tried calling the lobby from my phone and I could only reach the reservation line. I explained my issue and frustration with contacting the lobby and the reservation company guy was very rude, but he got me in touch with the lobby. I FINALLY had a request put in for pillows. Then I waited 2 hours before I called again because we were waiting to go to sleep until I got the pillows. Then the manager brought up the pillows personally, which was so so so nice, but he brought 2 Down pillows and I obviously can’t have those. We didn’t notice until he already left. So my husband went down and explained and they put in another request for us. And 3 HOURS later I got my pillows and a blanket that were NOT Down. The first request I put it was at 9:51am and I finally got my proper pillows at 3am. I wasn’t trying to be a “Karen” I just really wanted to sleep. They explained to me they were understaffed and I get it, but I feel like 5 hours of waiting for pillows and a blanket was crazy. And before anyone says anything, I tried going to the front desk, but you still had to wait for your request to get anything at all.

1500 for 2 nights. Couples package. Sounds good? Thought so too. Comes with bubbly in room! Nope. Had to call front desk. Took them 2 hours. Fine. It’s bubbly, who cares? Goes to turn on TV. Remotes batteries are dead. But the tech that came to replace them was a lot faster than the wine so there’s that? Pretty view? Yes. Nice bed? Yes. Great front desk staff? Not great, excellent. Thank you! Screaming match between employees who didn’t realize we were still on the floor? Yes. Admittedly entertaining to watch through the peephole. Hope they worked it out? Can’t he just go home early to watch football? lol AM I CURRENTLY REPRESSING COUGHING UP BLOOD IN MY CAR AFTER WADING THROUGH THE SEA OF SMOKERS OUT FRONT? Yep. Won’t catch me back here! Adios!

My second trip to this hotel for Business. A bit pricey, the rooms and elevators need updating. The food and the service are outstanding! The views over the river to Canada are amazing. I'd stay here again.

When I tell you to skip this place.... skip. At $200 plus a night I have had better stay at motels. The room was not clean on arrival. There was an empty bottle of lube at the foot of the bed and stuff all over the floor. There was dust and finger prints.

The hotel was decent but it definitely has not been upgraded in awhile. I was there for a conference and the staff was great! By far very friendly and very helpful. I only had one issue with getting towels and I really think it dealt more with them being swamped at checkout that morning because besides that they always brought everything we needed when asked. The housekeeping staff was also super friendly; I think they were a little overwhelmed as we had been out of the room all day, came back around 6pm and the lady had just got to our room to straighten up. I love that the hotel was near the river which granted us quick access to walk the walkway next to the river every night. It was also a stunning view from the level we were on. We were also right at the boarder which made Uber priced affordable to go over to Canada. Another perk is we were walking distance to what I would consider the center of downtown Detroit. There were tons of different types of restaurant and bars we passed on our walk and we frequented a few as we toured and walked the downtown area. Again the plus is if you had too much fun it's a cheap Uber ride back as it's not a far distance. I can't say I would personally go out of my way to book this hotel but if I was there for a conference and had to stay; I wouldn't be upset.

Review 7/2023: We were staying in the suite on an upper floor. Not too much to complain about here! We had an amazing two-room suite with a king bed and a view to die for. The complex that the hotel is in, is huge. Many things were shut down when we were there so it was difficult to find food. I believe we were there over a weekend; so many things are just not open. Sometimes a long walk to the room as this is a very large hotel. The main issue was having staff. My husband is a titanium elite (because of work, although I wish we traveled that much), and he always gets wonderful treatment. This time, standing in line was forever, and only one worker at the time we made it down to check in and out. It was not just a short wait, unfortunately. They were extremely nice when helping, just not readily available.

they made us wait for 7 hours just to get our rooms and we still haven't got them and we booked with them MONTHS ago.

FUELL Restaurant review - Fuell After checking in to the hotel and getting ready, we decided to stop down stairs to the lobby restaurant to have drinks and some food before our friends wedding. We had originally wanted to go to the bar with the view but that was not open until way later and we needed something in our stomachs now. We sat down at the bar and our bartender greeted us and though it took a little bit for us to get our drinks, she was very friendly. It seems as if we just missed a brunch rush because it wasn't busy but they seemed a little short staffed trying to serve everyone. We ordered two beers and the shrimp and spinach quesadilla. I really enjoyed the quesadilla! The shrimp, cheese and spinach really blended together and it was more than enough for us to share as we had to take some of it to go, we could not finish it! For the price it was worth it for us to have leftovers. The appearance of the restaurant is beautiful and though it isn't high up, you can still get a great view of Detroit with the floor to ceiling windows. There even seemed to be an outdoor patio area that I think would be beautiful in the fall time to cozy up and have a drink. I would recommend visiting if you are staying at the hotel. It's easy, convenient and the views are great

Even though I travel quite a bit, I rarely eat in the hotel restaurants. But I made an exception one day while attending a conference at Huntington Place. The staff was incredibly helpful with my special menu request (carnivore diet) all done with a smile at a very fair price. Will I return? Absolutely!

The views were 5 star. But other than that it was a nice mediocre average room for very high prices. Was it great for a night totally. But you have to pay for parking even as a guest and as a whole just didn't wow more than the view and location. But for my money next time I'll just stay somewhere else drive in pay to park like a normal guest has to and enjoy the location for cheaper

My room was clean and the fitness center is AMAZING - clean, tons of equipment and an amazing view. This hotel is absolutely massive, and despite signage it's still pretty easy to get lost in there. We stayed there during a large volleyball tournament, so the hotel was packed. Many of the elevators were out of service, so it was usually a 20+ minute wait to catch one. On the morning I checked out, I waited so long that I was in danger of missing my daughter's first game, so I walked down 36 flights of stairs carrying all my bags. It was easy to catch the People Mover from the hotel and that was a great way to see some of downtown while staying protected from the freezing wind on the way to the convention center.

Gym was a full service gym, especially for a hotel. My only gripe was that there was nothing to clean the equipment after I dripped sweat all over. I would have wiped everything I used as a courtesy for the next gym goer.

The good: the hotel is in the middle of the gym headquarters and the ground floor has an exhibit of cars. There is a nice restaurant "fuel" inside. The hotel is walking distance from downtown. The not so good. It is pretty clear the hotel has not been renovated in a while. The safe was not working properly (the panel was turning off) so I did not trust using it. Internet is not included and it is a hefty 14$ /day charge. The location is good in theory but downtown came to to life only on Saturday night otherwise not much to do during the day. Anything we wanted to see required a car.

Was quite disappointed with my stay here, especially at a Marriott. The room was not properly cleaned with stains in the bathroom and on the bed. While the room was spacious, it was pretty outdated, dirty and the heater/AC was not consistent throughout the night. The elevators also took forever.. The highlights of this hotel are the staff - super welcoming, friendly and helpful; the view (had a high floor with the view of Canada) & the access to the people mover.

One of the best hotels in the "D"! Detroit Marriott at the Renaissance Center (locals call it the Ren Cen) is a great place to stay and is located in a great location where it's easy to get to everything. Basically, It's the epicenter of Detroit; Greektown. Comerica Park, Ford Field and many other attractions are all close by. Marriott has 73 floors with over 1,200 rooms and is the center tower. The room was very clean and our view from the 64th floor overlooked the river and Canada. The windows are floor all the way to the ceiling and it was beautiful. This is a great place to stay and their restaurant (floor 3) called Fuel was serving up great food. The morning server crew for breakfast was excellent and I enjoyed seeing all of them and dining there every morning. The best thing is they serve breakfast until 11am for you late bloomers! It is a very safe hotel and the entire Marriott staff took exceptional care of us. They have an ample covered parking garage you can access thru a walkway which is nice during cold months. If you're a Marriott Bonvoy member don't be disappointed that there is no concierge at this property. If you have Platinum Elite status then they will give you generous vouchers for breakfasts ($20 single/$40 couple) in their Fuel restaurant each day of your stay! GM headquarters is in the other towers on the property and there are many vintage cars on display as well as new GM innovations. Fun mini type museum with fun auto facts throughout the buildings!

We all loved this hotel. Very clean and everyone we came into contact with was nice. Easy check in with beautiful view. It was busy and seemed popular. We loved the car museum and the attached cafes and restaurants. Great location and bedding. I was impressed.

I was recently there for business. It's a massive hotel inside the Renaissance building. The people were very friendly and helpful. I would return for business travel. Venue overall - 10 Location - 10 - on the water Rooms - 10 Cleanliness - 10 Restaurants - 8 Coffee Shop - 5 - Starbucks closes at 2 Bonus - it's on the water and walking distance to Huntington Place

This hotel had amazing views of Canada. My room was in the 64th floor and it was super clean. I would definitely stay there again.

I'll make this a quick one. I was here for 2 nights for a wedding, and while the place has its upside it was not a great experience. The pros: The staff. I was treated very well by every staff member I interacted with. Friendly and helpful, even cracking jokes, all around great service. The view. This is a massive building and your basically guaranteed to have a great view of the city or the Canada border. The cons: The room... I had a lot of issues and so did everyone else I talked to. Stuck closets, broken toilets, extreme temperatures both cold and hot, dirty blankets, mismatched and uncomfortable pillows, smelly towels and so on. My room had no privacy sign to hang on the door, no body wash in the bathroom, no pillow spray... all things my relatives rooms had. I slept terribly during my stay because even the bed was uncomfortable. Maybe the more expensive rooms are treated better but I'd doubt it. Personally, I'd look elsewhere for your stay. The location IS conveniently located near the things you likely need to access but if you plan to spend any time in your room I'd pass on this hotel.

Horrible horrible horrible hotel. Went on a business trip and will never stay there again. 5 days and they never cleaned the room and told me I had to request it. Since when was standard cleaning a request? No control of temperature. It was warm and clammy in the room. The hallway smelled musky. At checkin they told me with wrong wing for my room which is a total different set of elevators. SMH. Never again.

I was excited for a weekend in the D and where better to stay than the Marriott Ren Cen?! Well, not so much. Although conveniently located, Marriott seems to be slipping using this accessibility as a crutch because our experience was subpar. We arrived to our room to find no hand soap but should be an easy fix I heard housekeeping just down the hall.. um, no. We were informed there was no soap in the hotel period! We entered an elevator that had soda spilled all over the floor so that was fun, sticky ride. And what's up with never responding to your service requests?? All we wanted was more towels. Needless to say, we'll try some place new the next time we are in town.

We had a wonderful time recently at this hotel. We were there in October 2023 and we upgraded to suite 0n the 67th floor. The view from this room was amazing and the fast elevators were a very nice touch. We did not valet but used self parked right across the street which was 10.00 cheaper a day. The staff from the check in to the room attendants were top notch. My only issue was that the furniture in our room was very dated and the couch was significantly stained. As many times that I have visited Detroit, I have never stayed downtown. The hotel being right on the riverfront was wonderful! I walked every morning and felt very safe. We will definitely be back!

I didn't post any pictures of the room as it's pretty standard. It's a beautiful hotel but the room was rather disappointing. I had a double bed. One of the bed had coffee stained sheets and one of the glass had a lip stain on it. Pretty impressive gym and the location is great. It's snowing out right now but in warmer weather, you can definitely have a nice stroll along the water front.

Came here for a business event and my bed was neat and the overall room but there was a weird small white mystery stain on my couch. No free coffee so that was annoying. The views are nice Can't complain much bc it was sponsored. Lobby is really nice with a nice bar.

Looking for amazing views of Detroit? This is your place. Looking for a clean room? Go elsewhere. The rooms are dirty. My room hand multiple handprints on the windows. The iron cover was stained brown. The toilet was dirty. The bed had hairs on it. The carpet was filthy. The best thing about this place are the views. I ended up staying at Double tree a few days later. So much better!

Great view but poor room quality and service. Checked in at a room located in 52nd floor, but it's toilet is not cleaned up. Tried to use a room phone to place a complaint, but the phone did not work. Ended up placing a complaint from a phone outside of the room, but no apologies whatsoever. They placed us to a different room with short number of bath towel. Took about 40 minutes to get an extra bath towel.

Greetings and salutations yelpers. Recently took another trip to Detroit for another concert. As the hotel featuring the concert was pricier than the past decided to check out Marriot and why not use those points. Let's just say the hotel is huge located in the GM building. No pics for this review as I was busy up and about. Multiple weddings occurring, seems to be a favorite for airline staff. It's close to the tunnel leading to Canada so if you want a 2 for one bring your passport and vaccination card. Yummy restaurants bars etc on site. Those reviews will be later. Has a Panera Bread, Starbucks and CVS on site. Staff is very friendly. It's centrally located to many areas for eating, walking, shopping etc. While the hotel outside is amazing the room we had was a bit dated. Bathroom small and poorly designed. While on the toilet the door close literally you have to turn sideways close. Bathtub is mere inches from the toilet. It's been a while since I've been in a shower/tub combo and shower curtains. There is a coffee pot, would be nice if coffee supplies were provided. There is a fridge. Would have loved to have a microwave but we can't have everything. Had a problem with our TV, issue was attended to and resolved expediently. Due to Covid you will need to request house keeping as it's not automatic. Our communication to have it done was not registered but they were able to provide us with additional towels wash cloths etc and by the next day our room was serviced. There is an additional connecting Marriot maybe if I return will try that one. All in all it was good stay.

Zero, worst experience in my life at a hotel... stayed 2 nights at a very high rate, had no towels at all, sheets had eye makeup and something that looked like shit on them, I've never in my life experienced such poor service, called about these issues and was hung up on twice!! WILL NEVER STAY AT THIS PLACE AGAIN!!! Do Not pay money for this place!! Also check in was awful, no direction at all, people confused at 2 lines, people getting pissed because people were cutting in front, just a shit show!!

Dianne helped us check in and was lovely! She was so helpful and kind and went the extra mile to accommodate us.

I was unimpressed with this hotel. There is a garage upon arriving that you assume is connected to the hotel, but it is not and does not have in and out privileges. From there you want to just go to valet, but the sign says valet is unavailable from 12am-7am, so you drive around the huge building to another garage and then walk in through that side. Make sure you get there at an "appropriate" time, or else security will reprimand you for coming in late. The doors are closed off due to security so you have to walk around from the garage to the lobby, which is about a 5-10 minute walk. Once in the lobby, you have to get into the elevator, then get our walk to another set of elevators and go up to the room. Logistically, it's a nightmare. Valet parking is $40 and self park is $25. The elevator situation wasn't fun; there are east and west elevators and only one button for each side so you have to RUN to get to the one at the end sometimes. One time, the elevator door didn't open all the way but only a few inches and someone has to pull it open. The room is very basic. There were torn sheets on a bed in the room. The bathroom is extremely tiny, and the bathtub is worn. The beds were comfortable which was a plus. The building made creaking noises all night that were bothersome. There was dust on a lot of services in the room. It didn't feel clean. There was a random closet in the room that was dark and dingy. I'm not sure where anything was- it was hard to tell and wasn't given any information at check in. The positive? The view! It was nice. The location felt safe, and was next to the river walk. There were lots of restaurants around.

I've stayed at this Marriott previously for events at the convention center. It's a great location and an easy walk to and from the venue. I would have liked to stay at this hotel for a trade show in May. In fact, I went so far as to take advantage of the event pricing back in February to book a room there. However, when I showed up the day before the show and tried to check in, I was told with no apology or remorse that my reservation could not be honored and that I had been rebooked at the airport for a higher nightly rate. The front desk said that Marriott would reimburse transportation, but gave no details on how that would work at all. Ultimately, the airport deal just wasn't going to work for me. I rebooked from the lobby at Trumbull & Porter so that I could at least stay in the city and cancelled the airport hotel. Marriott also did the same thing to my colleague, but at least had the decency to email her all of two days before check in with the change. So buyer beware, this is apparently an ongoing issue with this hotel and just because you've made a reservation does not mean you will in fact have a room. Thanks for the free lobby WiFi, Marriott, and nothing else.

Where do I start? The best part is clearly the location. The views can also be good, depending on your room. However, that is where the good things end. My room needed a solid deep cleaning. There was some sort of confetti in the shower and it was clear they had left "used" toiletries from previous guests. The room needed vacuuming, the sheets had stains, and despite asking for the room to be cleaned, it did not happen during three of the five nights I stayed there. The last day before checkout I called 3 times to make sure they came to clean and they didn't. I asked for towels, toiletries and coffee and it never came. Check in and out had only 2 people working despite a huge line. It is clear they are not staffed or ready for a lot of guests. Worst Marriott stay I have had.

Stayed here a year ago for business and it hasn't improved much since. The hotel receives a few stars since the common areas are generally clean, and seemed safe enough. The fitness center is better equipped and kept than most hotels, but the ceiling is so low, you're not able to do much standing and reaching overhead. The front desk seems to be too low on staff for the amount of guests and the wait is longer than needed. This area could be automated to cut out most of that congestion. One day, they would supply large dispensers of lemon and cucumber water. Then it would disappear for several more days. Assuming this was put out during anticipated larger check-in days, why not maintain this everyday? It sets a false expectation for the quality of the hotel. The hotel stated that they didn't offer room cleaning during the stay and that extra items would be brought to the room if requested. This is fine for a few day stay, but anything more than that is unacceptable. A few days into this stay, apparently they started housekeeping services again, amd they cleaned the room twice, then never again. For a 2 week stay, 2 days of cleaning isn't enough. If I have to do my own upkeep in a room, then there's no point to staying in a hotel. Inside the room, there is a thermostat control that has a horrible user interface. If you set the temperature at 63, the room cools to that temperature. But if it feels too cold, and you want to turn off the a/c, there is no obvious way to do it. So then you'd assume that if you increase the temperature a few degrees, then it would simply produce less cool air. Instead, it turns on the heater to heat the room the extra couple degrees. Those other buttons with the arrows and the body also make 0 sense. No words, no instructions, just pictures. Terrible design. On a few days, the wait for an elevator was several minutes. It seemed as though only 2 of the available 6 elevators were working. Other guests said they waited 20 minutes for an elevator. They were so desperate to get on an elevator that they would get in with their luggage, ride the elevator up, just so they had a spot in the elevator when it eventually went down. This meant that anyone else who needed to ride the elevator up, usually could not fit. This has never been experienced in any other hotel, especially one of this size with so many elevators. Disappointed that there isn't a higher standard being upheld.

Mobile keys do not work! Hard keys were not always functional. Mattresses were old and lumpy. Room service was over 2 1/2 hours. They say they clean everyday but our room was cleaned only once in a 3 day stay. We had to ask for clean towels at 8:00 at night because of no cleaning.

Big City Grandeur and Pricing. Motel 6 Operation We booked a last minute trip to Detroit for an NFL game on 12-16-2023. We used 50,000 Hotel points or the equivalent of $400 + the myriad of taxes + $50 Parking. We were expecting a nice stay, here is what we got: The Mobile Key did NOT load onto my Marriott BonVoy App So, we moved into A LONG line at 4pm check in at the Front Desk. The desk worker got us checked in and said our Mobile Key should work. It Did not. We went to the NFL game and got back to the hotel about midnight. Our Room Key got us up the Elevator, but Would NOT open our hotel room door. We schlepped back down to the lobby to the Front desk. Maintenance was required to replace the door lock. We had to wait 20 minutes. I applaud the front desk person for a $10 food voucher at the hotel lobby while we waited. But, the food service was closed and the lines were too long any food. Note: We added the $50 parking garage fee on our hotel bill to park our car near the hotel. We checked out Sunday morning. I asked the front desk worker. How do we leave the garage? "All you have to do is scan out and leave your room key in the garage drop box" he said. This did NOT work. The garage gate would not open. We "buzzed" the garage to let us out. Cars were lined up behind us. The garage worker told us we would have to go back into the Hotel to get this resolved. It is a 10-15 minute hike back into the hotel. This is were I stopped being polite. I realized what a poor decision I made to stay at this hotel. This is why people do not want to travel and stay in large city downtowns. They are dilapidated, declining, rocket sleds into destitute. I expect this level of service and operation at a Motel 6 in shanty town, USA, not a high end Marriott in a city tower dubbed Renaissance.

I recently stayed at the Detroit Marriott at the Renaissance Center in downtown Detroit and was impressed. The building is unlike anything I have ever seen. It, also, has a food court for lunch, bar for happy hour, and many adjacent dining options for dinner. There is, also, a Starbucks on the first floor to ensure your day is started with the best coffee option. From a stay perspective, the check in/ check out, housekeeping, and front desk service were exactly what you would expect from a Marriott property. The location of the building is, also, very convenient for walking around downtown to explore other eateries and shops. I would definitely recommend this hotel and look forward to a return in the future.

I just stayed at this location during this past week. I read some concerning reviews prior to staying and was apprehensive to stay. Not sure where these people stayed but my experience was fantastic. I read a lot reviews that said the staff was not friendly and that could not be further from the truth. Everyone I interacted with from the staff was very friendly and professional. Check in was prompt and the elevators do not take long and the hotel was very busy. My room was spotless, quiet, and comfortable. The views are awesome and the location is great. I will be staying here again upon my next trip to the Motor City.

Was having a nice time on a quick business stay in Detroit at the renaissance center until I went to the gym. That's when my day got fantastic. Arlissa who was in charge of the facility really brighten my day with extra attentiveness and thoughtfulness. she brought me a fresh towel and later helped me refill my water when I was l super thirsty and the best part is she read my mind I didn't even ask, she just saw it on my face lol. After that she was just so kind. Probably the best gym experience I've ever had at a hotel to be honest. Very good, and applause to her :-) keep on being an amazing human being Arlissa!!

This hotel has potential to be a solid 4 Stars but the cleanliness and lack of amenities prohibit additional stars. Would you like more towels or toilet paper? You will have to go down (68 floors) and retrieve them yourself. Do you expect crisp white sheets that are sparkling fresh? Well, I like those too but the sheets had rust or oil stains on them. There was even a bed in the hallway on one floor for over 24 hours with what looked like blood or ketchup on the linens. We frequented the Motor City Pantry in the hotel lobby and the $40 voucher for the loyalty program was nice. We booked two rooms and when friends had to cancel last minute, the hotel staff was gracious and extend our stay another night so we didn't lose money due to a less than 24 hour cancelation. That allowed for a very nice three night stay. The location is beautiful and the rooms that overlook the river are choice. Whether it is covid or something else, this location clearly did not have enough staff. Trash cans in the lobby were overflowing, there was no valet, and the parking across the street (not Marriott) is outrageous. If you leave the garage, the clock resets and you are charged again. It ends up being very expensive. The People Mover is not operating so you may need your car to get places.

It is hard to believe that this is a high end hotel starting around 300 dollars a night with tax. The location is right downtown along the river. They have people mover station too. The lobby is very open and goegeous. The first wow didn't last too long. 1: the check-in took way too long. It is like here people have no sense of urgency or what? I asked my coworkers and they said this is every single time. 2. When I got to my room, I was definitely dissappointed. There was no bathmat bath robe, only one shampoo, bodywash, and coditioner bottle each all different brand for a room with two beds. There is a soap dish but no soap so everytime I wash my hand, I had to take the only bodywash bottle from the bathtub. Are they like out of bath amenity or something? Cuz it looked like they literally put minimum. There is a laundry request sheet but no laundry bag....and look at the memo pad they placed in my room in the picture I posted.....it looks like they just scraped leftovers and put them together. Only one glass. Only one small trash can and none in the room. 3. The other business they have here basically sucks. They only have a little convenient store on the lobby level (which was the only thing I liked basically in this hotel). Other than that, CVS and shitty food court is all. The view is pretty good and the gym on the 40rh floor is nice, but other than that, there was nothing better than Hampton Inn I gotta say. I actually ljke Hampton Inn better, thinking how much this charges a night for a bare minimum. UPDATE: I have to change from two stars to one....I took some money with me to go out, and left the rest in my wallet, and even kinda hid it in my suitcase. One of the housekeepers took all the bills except one single. It is my fault that I didn't use the safe but I even had do not disturb sign. I have to say housekeeping here is absolutely terrible....not only they don't do good job at all, they take your money. Watch out.

This hotel is so nice, the breakfast at the restaurant downstairs is delicious. I sat at the bar and Katie took great care of me. I had a workout on the 40th floor and had the pleasure of meeting and conversing with sweet Ms.Jackson. She keeps it very clean and absolutely loves her job there. She deserves everything in the world. I will be returning. Thank you all so much.

I can't believe the dirt in our room! I stay at Marriott across the world, and I've never been in a room this dirty! It wreaks of weed, the pillows are dirty, the shower curtain has blood on it, the mirror is dirty. It's disgraceful! I complained and got another room but it wasn't much better. There was Neutrogena products left over from the last visitor. The cleaning person ran to another room and sprayed "fresh room" spray before we walked in and forgot it behind the TV!!! The bed sheets and blankets have stains, in BOTH rooms. There are 3 of us, but only one towel set. The towels are dirty in both rooms. I've stayed in MANY Marriott's and this is by far the worse one. It was a huge shock. The food at the bar was awful, burnt, and just bad quality. We have literally been to 5 Marriott's on this trip alone and I have not seen such a dirty quality hotel. I should have read the reviews before booking, but didn't think I had to due to the Marriott brand name.

I had never visited Detroit prior to last month. Leave it to a Sam Morrill show to entice me enough that I bought tickets and schlepped up to 2016's most dangerous US city. I asked a friend who had previously been to Detroit to accompany me on this trip. I was choosing between here and the Westin. As soon as I let her know my options, she instantly double downed on the Marriott. Her consensus was that the views were incredible and it's located in the best part of the city. That's a good enough review for me! I booked the Marriott and off we went. Parking is very easy. I was surprised as I knew this hotel was outrageously big and I was expecting it to be difficult to locate self parking. While having my friend helped, I firmly believe I could have figured it out given the amount of signs leading me to the direction I needed. After self parking, we found ourselves taking the hike into the hotel. First, one needs to enter the ground lobby of the eastern portion of the "Renaissance Center" and take an elevator up to the hotel lobby. Luckily there were multiple people able to direct the flow of traffic. We made it up to hotel. I was surprised that they were able to funnel the Marriott scent into such a large lobby. The Marriott scent is my favorite and I've found that in larger Marriotts (Chicago Mag Mile for one), it's absent. We fell into line and were happy to find we just beat the rush of people about to check in. We were guided over to the elevators, which are actually a bit of a walk from the lobby itself. They're one of the hotels that has the "express" elevators for upper tiered floors. I typically don't care for that, and this was no exception. I would have appreciated if everyone that checked in weren't placed on the same floors. It defeated the purpose that a large gaggle of people were hovering over two elevators to get to the same floors. We made it up to our room (63rd floor!) and the first thing that's noticed is the view. I really dig the floor to ceiling window vibe and being up that high facing the city was incredible. I've never thought of Detroit to be picturesque but if you had the sun shining on the city while I was there, it would have easily been a photo shoot like no other. Even with the overcast the view was impressive. The room itself is typical of newer/renovated Marriott's. It wasn't too small but not overly large - definitely enough space for an overnight stay as were doing. The room was clean and appointed well. The building that the Marriott is connected to has a major pro and con: its size. If you're trying to find a hotel that you can play a massive game of hide and seek in, this is the place for you. If you're like me and you get easily frustrated by being lost...you may struggle a little bit. If you take one step out of the initial directions given to you by employees, you WILL find yourself in a building that is not technically the hotel. Granted, you'll see some cool cars and possibly end up in the pseudo museum General Motors has set up, but you most certainly will not find your hotel room. At that point, you'd probably have better luck find the nearest exit and starting over. The hotel is connected to the 4th tallest building in the Northern Hemisphere, and it shows. It's surprising that they don't give you some sort of map to ensure you can make it back to where you need to be. Frustrating directional issues aside, this is a very nice property. The poor reviews for this property seem to anchor around the banquet/conference spaces, which given the space to indoor signage ratio, is understand. I wouldn't think to book any sort of large scale event here, not because of service, but because the sheer size of the place confuses me (except maybe if you had 1000+ attendees). I couldn't imagine how it would go for all of the guests. All that being said, for a spontaneous visit up to the now 2nd most dangerous city in the US, I wouldn't hesitate to book again.

Detroit Marriott has been our family hotel to stay at when traveling to downtown Detroit for different occasions. The location is perfect where it is located near the heart of downtown in the GM headquarters. That's probably the only plus to staying here. Be prepared for long lines at the check in desk. We checked in at 4pm on a Saturday and waited about 30 minutes. Once we got to the front desk, the employee told me that they had no more king beds and only doubles. I mentioned I booked months in advance and it's not acceptable. His response; "I have no control over that." Rooms are expensive on the weekend at this hotel and I wasn't going to take that for an answer. I asked to speak with a manager and she advised there were king beds available. The employee was not looking at the correct screen. I would have been more understanding had he had more empathy towards me. This caused us to be late to our dinner reservations. We used this hotel a few years back for our wedding host hotel for blocked rooms and experienced something similar where the rooms we booked did not match what they were trying to give us. Then to we had to complain to management to make it right. Be aware that when you check in, you will most likely have to deal with some kind of mix up. Two stars for location and the valet service. Other than that, book elsewhere if you can.

Stayed feb 26 in room 2107 went to a pistons game midday come back to find money missing from my room. Hotel notifies me housekeeping was in there 3x and accidentally left the door open the last time. All My money is gone and there are no cameras on the floors for some reason. They don't feel responsible for the loss. I don't understand how? The safe was broken (probably a scam) the Don't enter sign was hung on the door which he used to prop the door open probably to come back without scanning his key again! Anyway beware this hotel is under bad management the whole company is a sham!! The claim department treated me like I was at fault! Horrible just sickening I will never spend another 1$ with this company or any other affiliated with it!!!!!!!!

Most Detroit people can only dream of staying here. I know, I know,,, there are groupon deals and hotel.com or CC points. The possibilities are endless, BUT! My company is putting me up for free, so why not! Right? The receiving area is downstairs,,, take first set of elevators you see to get to the lobby. There you will be greeted by vast open spaces and a giant bar with really nice lighting. After getting your key, walk over to the middle of the building. It's ok to sight see. The building is the twin sister of that one in L.A. just bigger and nicer. In the middle, there will be elevators there that'll take you to your floor. The rooms are nicely appointed. Its spacious,, I get a closet to hang my stuff. Theres a bed with sheets, comforters and pillows. Theres a giant panoramic window. Mine looks over to the next tower,, with views over the riverwalk to the right and Jefferson to the left. The bathroom has a toilet that flushes, shower and tub combination. A sink a faucet and a giant mirror just in case I want to watch myself brush teeth. I had a great time staying here. It's very comfortable and your right where the action is in Downtown Detroit. You cant beat that with a giant stick. Would definitely stay here again when I get the chance. Thank you so much for reading my review. I hope this helps with your decision making experience. Enjoy your awesome yelptastic day!

Our family, visiting from Atlanta, v much enjoyed our time at this Hotel. We were only there a short time but felt like family, even missed them when we got home. The group of guys at Valet were incredible so helpful, upbeat, and positive. Siad is the OG from what I can tell but has many around him who are equally fantastic. They always greated us with a warm welcome after returning. The desk staff was slammed with all of the goings on, but they were just as wonderful. My wife told me to make sure to mention JJha and Jihana who took extra care to make our trip special. This is where we will always stay when visiting Detroit. Thank you wonderful people!

Amazing service. Started at the front desk with Audrey, who was absolutely the host with the most. Just a pleasant and wonderful person. If everyone was as awesome as Audrey, this world would be so much better! Romano

Marriott Renaissance is a ghost town no businesses inside are open and hotel staff is very un helpful with information on where to go and find food or drinks .

This was a peaceful stay. Best part about it was the gym. Ms. Jackson, her kindness and this beautiful display of towel. Thankful the stay.

Booked this hotel for a business trip during COVID and after requesting a non-smoking room 3 times we had to cancel our reservation because one of the front desk clerks said this is a "party hotel" (which it most definitely is not - it's literally a "parent hotel") and that we should expect the smell of marijuana. He (appeared to be a white bald male) stated that we "better get used to it" in terms of the smell. SERIOUSLY?!?! Extremely unprofessional. The reception manager also told us we should expect the smell. We've traveled all over the world and have stayed at luxury hotels, party hotels, trendy hotels, boutique hotels, parent style hotels, you name it and have never had a room smell the way these rooms did. Not only one room, but all 3 rooms (6206, 5407, 5204). And on top of that have been treated the way we were by the front desk, especially during COVID times when the hospitality industry is suffering and you'd expect better treatment. The hallways to the rooms were also extremely hot with no AC and the bathrooms looked like motel bathrooms. After entering our 3rd room, which was like being transported back in time to the old school casinos that smelled heavily of cigarette smoke, we told the front we're not going to stay here and are booking another hotel. They said they'll cancel the reservation for us which I come to find out later that they never did and my credit card was charged for the stay. We ended up staying at the Aloft Detroit at The David Whitney which is absolutely perfect! Great location in the heart of downtown with restaurants/shops within walking distance, beautiful hotel inside, clean and airy rooms, and most importantly very pleasant staff. Read the full review of our horrible experience at this Marriott: https://www.tripadvisor.com/ShowUserReviews-g42139-d224064-r757607202-Detroit_Marriott_at_the_Renaissance_Center-Detroit_Michigan.html?m=19905