JY ASH
Google
5/18/24
I just read the owner’s reply to my review. I have a few follow up questions and comments
1. Why are you keeping Agege bread in the fridge? You clearly stated that you make everything fresh daily and sell off leftovers at a discount at the end of each day. Did I miss something? Was Agege bread excluded from the daily fresh items?
2. Putting the first question aside for a moment, if the bread was in the fridge and not the freezer, why heat it up in the microwave? What’s the point?
3. You assumed I, and perhaps others, wanted warm bread. Why didn’t you ask? You should always ask your customers first rather than assume. After all, the Agege bread was not listed as warm bread on your menu, so I had no such expectation. By the way, warming bread in the microwave should be avoided for obvious reasons. When it’s necessary, there are precautionary steps to take to prevent overheating.
Regarding your claim of making everything fresh daily, it doesn’t add up for me, but I understand why you say it's your practice. If you truly do this, kudos to you. However, I have to say the jollof rice I bought that day was bland and did not taste fresh at all.
I could go on, but there’s no point in dissecting your comments further. I have already addressed the key points. Since there are some good reviews online, I am willing to reconsider my opinion about your services. The good reviews suggests that some customers have had better experiences. It makes me wonder if the quality of your food varies from one day to the next or if it is due to individual preferences. I should also mention the possibility of bot reviews. One thing I know for sure is that when jollof rice is delicious, it’s undeniable. Even your competitors can’t deny it. That, I can guarantee.
Thanks, but no thanks for offering a refund. I wrote the review because it was hard for me to believe that I bought food from a Nigerian food truck, parked in front of the Nigerian embassy in the middle of Manhattan, NYC, and it was so bad. It was a hard pill for me to swallow.
Please take this as constructive criticism. There is no ill will here. I don’t own a restaurant and I don’t live in New York City, so I am not a competitor. The purpose of the review was to make you aware of these issues. I hope this honest feedback will encourage you to revisit your processes. Work on improving the quality of your food and the overall customer experience. Please don’t compromise on the quality of your food. As a paying customer, I as well as others like me, deserve value for our money. Thank you.
initial review moved here 👇🏾
My experience at the DF food truck was disappointing to say the least. I bought goat meat stew, Jollof rice, efo riro and agege bread. Only the goat meat stew was tolerable. Everything else was horrible. The efo riro was not fully cooked. The vegetables (spinach) was crunchy to the bite. It was plain without ‘emi’ in it, boring and tasteless.
Next Jollof rice omg! on a scale of 1-10, it was 0/10. Tasteless, flavorless overcooked rice. Horrible to say the least. The worst of it all was the agege bread. They offer full loaf or half loaf. I ordered full loaf but I was given half loaf without any explanation. I was not aware of the switch until I got home. As if that wasn’t bad enough, please be aware, they keep most of their food in the freezer including bread so they are not freshly made. The frozen bread was defrosted in the microwave. Can anyone believe it? Well this is not a joke because it happened to me. By the time I got home, the bread was as hard as stone.
I paid over $60 that day and gave a big tip but the food that not edible except the goat meat which I ended up eating by itself. The rest went in the trash. I can’t believe this truck is still open. How is it possible? The worst Nigerian food I ever bought.