Nooran Ostadeian
Google
I recently visited a Mediterranean all-you-can-eat restaurant in Austin, Texas for the second time in two years. I had great memories from my first visit, and I was excited to go back—especially because this time it was a family reunion. Sadly, the experience turned into a major disappointment.
While the food was still good—with lots of fresh salads, different types of hummus, falafel, warm bread, and plenty of meat options—the service was careless and frustrating. I went to the cashier and paid for our table of seven using Google Pay. After me, my nephew also went and paid for the same table. Then, to make it worse, my brother went and paid again. That’s three separate charges for the same table, and no one at the cashier noticed—despite the fact that we were seated very close to them.
There’s really no excuse for this. If someone tries to leave without paying, staff would catch it immediately—so how could they overlook three separate payments for one bill? When I asked for a refund, the manager made it a big deal and was not helpful at all, even though I showed the Google Pay confirmation. After some effort, we finally managed to get one of the payments refunded.
I still like the food and the concept of this place, but this experience was a huge letdown. They need to seriously improve their billing system and customer service. It’s not okay to charge a table three times and make the customer fight to fix it.